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October 2023 by David E.
Terrible customer service. Bike Flights is a much better option with a better website and better customer service.
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May 2022 by Fire Proof
Excellent service. They made the perfect tool to make shipping labels for bicycles. Sad that they no longer provide that service at least for now. The interface was really good in comparison with other companies. The prices were great as well. I hope they will be back in business some day.
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October 2021 by lyubov le
My bike failed to get to the destination for 3 months. In the meanwhile it was sent back and forth between East and West coasts and got scratched and badly damaged. To get updates on the shipment, I made over 15 calls to ShipBikes. A couple of these times, the customer service was really rude and made it sound as if this was my fault. The claims process is far from easy - I have to bring the damaged bike to a bike shop and get a bike shop's representative to call FedEx and confirm that the bike is beyond repair. TLDR: please don't rely on ShipBikes' services unless you want to lose countless hours talking to them and break your bike.
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October 2021 by C H
Shipped my baby from West to East coast when I had to move home (thanks Rona!). ShipBikes was not only friendly and fair in recommending I get my bike packaged locally (as it is much cheaper that way, and supports local business) but they also hounded FedEx after they messed up my box SO badly during shipping that the bike needed heavy duty repair. Since FedEx is notorious for evading pay-outs for claims, I was super grateful for ShipBikes.com's INCREDIBLE team who kept on the ball and made sure I got my money. Wish there was another, more reliable and gentle way to ship bikes than with FedEx (yes, I'm aware of the option to put the bike on a train or plane, but that costs more and takes longer most of the time).In any case, the bike may have been damaged during the shipment, and it certainly didn't arrive on time, but both of those issues were not in ShipBikes' control, and they took GREAT care of me when I raised the issues. Would highly recommend them to anyone. They know their stuff and are incredibly fair. THANK YOU TIMES ONE MILLION GUYS!!! ☺︎
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September 2021 by Heroboard Fitness
Amazing, great communication too!
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May 2021 by Sharon Spadoni
Recently used Shipbikes to send my bike from eastern PA to my daughter in San Jose CA and was extremely pleased with the service. I did my own packing using recycled bike carton, ordered the shipping label online thru Shipbikes (cost was very reasonable), had FedEx pickup at my home. My daughter received the bike one week later at her home in San Jose undamaged. Would definitely recommend Shipbikes.com to anyone needing to ship a bike. ❤️??
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January 2021 by Chad Barksdale
They took good care of us! Tamar followed up with a claim we had and stayed in touch communicating what we should do and encouraged us to file the claim with Fed Ex.
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December 2020 by Don Moenich
Tamar provided exemplary service! I had to file a claim with Fed Ex due to a damaged bike upon delivery. Ship Bikes served as my advocate and stayed ahead of the claim and status. They requested appropriate paperwork from me and inquired about additional pics which they knew would work to the benefit of the claim. Tamar provided me updates when there was a lull in the decision of the claim and encouragement to not lose hope. Fed Ex came back and awarded me my full claim amount without any personal visit or hassle. Ship Bikes set me up for success. This is truly an A+ company and is highly recommended.
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November 2020 by Agni Mai
Shipped my baby from West to East coast when I had to move home (thanks Rona!). ShipBikes was not only friendly and fair in recommending I get my bike packaged locally (as it is much cheaper that way, and supports local business) but they also hounded FedEx after they messed up my box SO badly during shipping that the bike needed heavy duty repair. Since FedEx is notorious for evading pay-outs for claims, I was super grateful for ShipBikes.com's INCREDIBLE team who kept on the ball and made sure I got my money. Wish there was another, more reliable and gentle way to ship bikes than with FedEx (yes, I'm aware of the option to put the bike on a train or plane, but that costs more and takes longer most of the time).In any case, the bike may have been damaged during the shipment, and it certainly didn't arrive on time, but both of those issues were not in ShipBikes' control, and they took GREAT care of me when I raised the issues. Would highly recommend them to anyone. They know their stuff and are incredibly fair. THANK YOU TIMES ONE MILLION GUYS!!! ☺︎
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October 2020 by SpeedyMcnab
These guys have horrible customer service, believe the reviews. They are also crooks use anyone else for your shipping needs.
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October 2020 by nick madronio
Dropped bike box at my local FedEx store and was expecting the quoted timely three delivery. I’m a week at my destination with still no bike.If this had been for an event, I’d be even more upset than I am now. The waiting continues...
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October 2020 by Stephen Smith
They just shipped a bike for me to Europe and it got there in good order, on time. Competitive pricing and quality customer service. Recommended.
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July 2020 by Kurt Grubisic
Stay away. Recently shipped a bike, paid for $1,000 worth of insurance and while in transit FedEx ripped off the lower corner of the box, taking the attached small parts box with it. The small parts box was attached inside the main bike box. I filed a $260 claim and FedEx denied it. I provided pictures and FedEx even sent representatives out to see the damaged bike box. Ship Bikes.Com was of no help in getting this resolved and in fact, I went back and forth with them for several months. Ship Bikes kept telling me that they were working it and that is when they could find my file. Most often, they were confused and had no idea what was going on. So this whole thing about personalized service, is nonsense. Yes they offer the least expensive bike shipping service that I have found. Just hope that you never have to file a claim and even worse, it seems the extra you pay for "Insurance" gives a false sense of security and is really nothing more than a way for them to collect an extra fee... Scam..
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June 2020 by Tobin Miller
Very great company. Way cheaper than shipping any other way, and the insurance is very useful. My bikes front wheel was bent during shipping, and after talking to bob I was easily able to claim my insurance money. 10/10 would use again.
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June 2020 by Kevin F
Had issues with Fed Ex picking up so I called Ship Bikes. Bob called them, called me back and told me the status and called later to follow up. That's the kind of company I want to deal with all the time. Plus, they were less expensive than a competitor.
