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December 2023 by Kavita K.
DO NOT COME HERE. I have been a customer of Suburban Automotive for about 5 - 7 years, but after yesterday, I will never return. I dropped my car off for an oil change, and when they called me after looking at my car, they said I needed approximately $900 of repairs, including a new sway bar and a tire rotation. I immediately knew something was off, as I had gotten new tires only 2-3 months ago, and thus, there would be no need for a tire rotation. I gave them the go ahead to do an oil change and a new air and cabin filters, but I wanted to get a second opinion on the rest. When I picked up my car, they had charged me $250 for an oil change and 2 new filters, which is absolutely outrageous. Today, I went to another mechanic for a 2nd opinion, who actually pulled me into the garage to show me that there was no issue with the sway bar that Suburban Automotive claimed was on the verge of breaking on the right side. This experience is similar to what other reviewers have said: while this shop was trustworthy in the past, they have shifted to ripping customers off. If this is how you treat loyal customers, then you simply don't deserve to have any.
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November 2023 by James Daly
Excellent customer service! This is the best dealership experience I've had, period!
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October 2023 by Will F.
Brought my car in July 2022 to get the brakes fixed because my normal auto shop was closed and it was an emergency. During their "inspection" they claimed the battery also needed replacement, so they did that as well (adding an extra $250 for parts+labor). One year later, my regular mechanic noticed during a routine oil change that my battery level was getting very low and the original Honda battery was *still* installed. So it seems this service was not actually performed by Suburban Automotive. Lots of reviews seem to tell a similar story. Do NOT trust these guys.
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July 2023 by See Dee
This shop is absolutely a shop no one should go to they try to talk to you like they are very knowledgeable, until you put them to the test, was told by Danny what all he was going to check out on my car and that he was the man for the job, so instead of talking to him I showed up to the shop to talk in person, and was told they would have my car tow the next day, car that was in there looks like they been there for years shop full of cars that’s not running, I should have known then, so 3 weeks later car still have not been towed and every time I call Danny never wants to come to the phone and have Mike to lie about everything even a simple tow, if Danny had no intentions on repairing my car it would have been very easy to say so, Please I repeat Please stay way from this shop, very unprofessional
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July 2023 by Maggie Grady-Hooper
Do you want the honest truth about your vehicle? Then call Suburban Auto! Just know, Danny & Mike both aren't much for talking on the phone. Once you're there, you'll learn a TON from Danny. My dogs LOVE walking over to pick up the car & their location is great for those who literally "run" errands (and it's right by Lively Athletics, another 5 star biz). It probably isn't the fastest garage in town, but you get what you pay for. I'll never let Jiffy-Lube change my oil again since we started using Suburban Automotive!
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July 2023 by Joe Bauer
Honest mechanics. Sent me to a welder that could fix my car rather than replace parts.
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June 2023 by PJ Jahn
Went for an oil change, replacing a tailgate latch, and replacing snow tires with summer tires. Mechanic tried to upsell me 1100 bucks to replace breaks I didn't need replaced. Gave me my car without my snow tires back. Had to call to get my tires back and the mechanic tried to upsell me rims for 600 bucks on my car while getting the tires back. Also charges me 70 bucks for a cabin filter I didn't ask for.My car is driving fine and I commend the work done. But the experience leaves a bad taste in my mouth. I don't trust them not to try to rip me off.Services: Air & cabin filter replacement
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June 2023 by David J. Brown
Battery change over charge sister by $175. Battery went dead within four months. Guaranteed battery, I’ve gotten no refund have been going around and round with Danny the owner for three months now. Always a promise, but never any performance on processing refund through AC. Delco always blames other guy. I’ll be glad to remove this reading if he honors his word! if he only comes through with returning the money owed via the refund.
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May 2023 by James Oroni
I called Monday to make an appointment for an oil change, I spoke with Mike and he said I could bring my car Thursday at 930am. I get there and the alley is blocked by a truck and cars. I tried calling them and there was no answer. Tried going to the front door and it was locked, nobody home. Walked around the back, nobody home. Tried calling a few more times and no answer. Not pleased at all.
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April 2023 by Nick Coligan
Danny and his team are great. We have taken our cars to them over the years and have never had an issue. Quality work, honest, trustworthy. Five Stars
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March 2023 by seahawk100
Suburban Auto has been my mechanic go-to for 30 years. Always the best. ?
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February 2023 by Henry Cason
I bring my car here for maintenance. These guys are incredibly thorough, provide the best customer service, and their prices are great. Bring your car here and you will be more than happy!
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February 2023 by Walter Ward
Friendly, honest, reliable and affordable. Alex and the team are great. Wouldn’t go anywhere else.
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January 2023 by Rafael Blevins
The mechanic was great and they had my car back to me in just few hours. I appreciated the fast service. Made it home safely and have had no issues since! Highly recommend Suburban Automotive.
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September 2022 by Jason Wartin
Always such friendly and honest service! Since we are a one vehicle household, I am particularly grateful that they were able to squeeze me in for an emergency repair on a very busy day.
