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September 2023 by Pamela Gardner
The experience I had at the Oak Park Avenue branch was horrible I have never been treated so badly The rudeness and professionalism is unacceptable The only reason I gave one star was because I had to choose a star to get to this screen. My real writing is zero
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July 2023 by Kelli
I’ve dealt with the same teller that last two times I’ve gone in to this location. Rosa is literally the best. I’m so glad that I’ve made a switch from PNC to US Bank. She’s made the switch well worth it. She’s efficient, kind, friendly and goes above and beyond to help me. She’s the best!
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July 2023 by Morgan Lilly
This branch is awful. I placed a wire transfer last Wednesday and was told it would take 1-2 days to process. It's now been 6 days later, and no one at this branch or from the 24h US Bank support can help me. No one at this branch has EVER picked up the phone and I'm left looking unprofessional because the wire transfer still hasn't been sent with no update from US Bank as to what's going on.
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July 2023 by Jose Morales
Lavinia the manager provides the worst customer service possible, lacks any sense of what it is to be professional, best believe she’ll give you attitude. My account has been frozen for weeks and I’ve been struggling to get an update customer service tells me one thing I walk into this branch and they tell me another. I should have read all the reviews before deciding to open account here. The manger is horrible and her staff follows suit very well. Avoid opening any account here or this institution in general. Take your business elsewhere.
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March 2023 by Beverly Armstead
The staff here are so friendly and professional. I’m new to the neighborhood and changing branches is sometimes hard but this was such a great experience.
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March 2023 by Beverly Miller
The staff here are so friendly and professional. I’m new to the neighborhood and changing branches is sometimes hard but this was such a great experience.
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March 2023 by Beverly D Miller
The staff here are so friendly and professional. I’m new to the neighborhood and changing branches is sometimes hard but this was such a great experience.
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January 2023 by Sue Ptack
While I am NOT a fan of US Bank for my business account, there are two outstanding folks working at the OP Ave location. Rosa, the teller, is patient, kind, and quick to process deposits. Lavinia, Branch Manager, provided exceptional customer service as she took the time to find a check that was missing from the deposit slip when the US Bank #800 customer service department could not. Rosa and Lavinia ARE the best part of US Bank!
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December 2022 by Pauline Toman
Excellent customer service, I have banked here for 60 years
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July 2022 by Lydia Wickliffe
They are very fast and has a friendly staff. My favorite bank by far.?
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July 2022 by Johntae Richardson
I think they are closed , came here 2x and doors was locked
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March 2022 by Felicia Newman
Terrible customer service with unreasonable requests and hours. Very unprofessional people. I will be closing my account.
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September 2021 by Adam M.
Scheduled an appointment 24 hours in advance to pick up personal checks. After an hour of trying... they could not print out personal checks. Tellers were nice, but in the future I will be doing my banking at a bank that can actually do my banking. Edit; As to the reply: They could not print counter checks. Even with a 24 hour heads up. Spent an hour of my time waiting for their printer to work but nope.
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August 2021 by Amber Grazzini
Says "24 Hour Service", so I parked, tried to use my ATM card to enter the ATM area and nothing. Tried numerous times. They are not 24 Hour Customer Service. Drove there and found out the hard way. Like many places U.S. Bank has gone downhill when it comes to customer service.
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June 2021 by Al Rossell
their local banks closed with no warning the only one open within 20 minutes had only 1 teller no on-site parking and impossible to talk to anyone by phone. would have been nice if web site listed branches that were not open instead of having to drive around for over an hour only to get the one understaffed. it is amazing that the big banks have minimal employees but the neighborhood community banks are fully staffed have drive up as well as parking. $30 parking ticket and no deposit even made calls for a wasted day.when checks run out so do i
