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February 2024 by Paulette Kernan
Horrendous customer service had to call in multiple times for an item to be picked up and got told lie upon lie upon lie. I was assured that someone would pick up the item by tomorrow. My faith in this company is not there.
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February 2024 by jesus aranda
Terrible customer service. Can't escalate any issues. Dead end with sales reps. Unable to put a complaint.
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February 2024 by Justyna Batko
Terrible customer service! I had to call them 4(!) times to get my replacement bin. I was three weeks without garbage bin, woman from customer service told me I can store my garbage in garbage bags in a garage, that's not a problem!The company should invest some money to train their employees.
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February 2024 by Cate Z.
low quality with bad customer service. Tried to contact about issues about service and they will initially follow through but always revert back to the same poor quality/unreliability shortly after
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February 2024 by Morgan Reilly
A couple years ago a flood brothers truck driver backed up on a one way street and smashed my passenger door on my drivers side and left. I left a voicemail and coordinated with my insurance and they did nothing to address or rectify this.
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February 2024 by Katarzyna Lipinska
Very often - issue with collecting garbage.
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February 2024 by Kazimir Tamaev
WORST SERVICE EVER!!!! CONSTANTLY MISS PICK UP DAYS, LEAVING ME WITH A FULL OF GARBAGE FOR 2-3 WEEKS. INCREASED MY BILL 50% OVER A YEAR. DO NOT DEAL WITH THIS GUYS, REGRET SO MUCH SIGHNING A CONTRACT WITH THEM.
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February 2024 by Tzugs
Flood brothers has horrible customer service and service for their commercial accounts. They are quick to add a charge but do not hold up their end of the contract.
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February 2024 by Steve Nach
Gave me erroneous extra charges on multiple occasions.
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February 2024 by beautiful espana
Truck #131 Driver did not use his protective tarp! Allowing the contents to fly all over Roosevelt & Canal area in Chicago. Several cardboard pieces measuring approximately 5ft x 5ft were strewn towards the windshields of the drivers in all lanes traveling behind this truck. Putting drivers & pedestrians at risk of injury or death if a vehicle were to crash or swerve. Stu•pidity at it's finest. Laziness and lack of professionalism. When I called to report it - Flood Brothers Customer Service Representative Jackie hung up on me. Absolutely Ridiculous!
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February 2024 by Barb J
Avoid at all costs. They try to double charge you for services and argue with you on the phone. Very poor customer service. They don't care if they retain customers or not.
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February 2024 by Ryan McGee
Don't use this company. They have no respect for other people. They choose when they want to come. Sometimes they show up at 7 am to picked up cans then dont show up until 6 at night on other days.
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February 2024 by Dumpster Fire
Their residential service is the best. The drivers are kind & courteous and customer service follows through on promises. Hope we never lose them in our neighborhood.
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December 2023 by TIANA TAYLOR
This company has the WORST customer service!! Be aware. Leave your bins RIGHT on the curb or they will NOT pick it up. Not one inch or 5 feet away. This company is a “not my job not my issue” business. Customer service is terrible, & manager is just as combative as staff. Paying these people for this kind of service is outrageous
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December 2023 by Biljana Aleksoski
Jackie, Anna, the gentlemen working on the field.Thank you so much for your exceptional costumer service and beyond professionalism. Promptly accommodating my concern and need was beyond expected! Thank you one more time!
