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December 2023 by Gloria Townsel
I had an awesome expetience at Aspen Dental. From the time I called to make an appointment to time I left after my appointment. I was treated with the upmost care. All my questions and concerns were addressed professionaly and with assurance ,easying my fears . I was also helped in the area of getting approved for a loan to cover what my insurance didnt cover. Everyone was on one accord in my care. I will definitely berecommending Aspen Dental to my friends and family oranyone who may be needing any dental work. Thank you Aspen Dental for all your help and care!
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December 2023 by Ken Bass
Super efficient check-in process, personable, polite, and thorough. A new facility with great parking!! ALL the staff and technicians are thoughtful, professional, and go to that extra effort to let you know they care about you, the patient and customer. The dentist at this office is Fantastic!! Great care and discussion with the patient. Your teeth will appreciate going here!! ??
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December 2023 by Brian Shearer
Terrible experience! Everything was fine until they told me I needed a deep cleaning that would cost me over $1,400 after insurance! When I said I just wanted a regular cleaning they told me no because the deep cleaning was recommended first. And that deep cleaning was recommended by a hygentist, not even a dentist!! No way am I paying that! I have never in 58 years been told I needed something like that by any dentist office. This was my first and LAST visit to Aspen!
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December 2023 by Jeremy Dickey
Tooth removal was a little rough but they have made up for it with really good aftercare and friendly customer service. The facility is clean and professional. They are on the pricey side but just like anything else, you get what you pay for, and like I previously stated, the aftercare and maintenance are really good.
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October 2023 by Cristian McClelland
I was quite pleased with my experience so far at Aspen Dental, as I still have upcoming appointments to attend. All the staff from the front reception area, my x-ray tech, the hygienist, the dentist/oral surgeon and finally the office manager, were all extremely pleasant along with being very knowledgeable regarding all the procedures available. I was explained all my options in a way that was easy to understand and by no means was anyone trying to force the more expensive services down my throat. I couldn't be more happy with my choice of going to Aspen for my dental needs and of course helping me find my smile again. Given the opportunity to do so, I would recommend to anyone needing any dental work, to go check out the "Do it all in one location" Aspen Dental!! 5 stars *****
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October 2023 by Lloyd Dunn
I made a same day appointment for an extraction. After paperwork, X-rays, and a consult with the dentist regarding getting dentures in the future, I was sent to a finance manager….She showed me various pricing options, and I told her I’d consider them later, I just want this tooth out NOW…She told me that “we’re not going to do that.” WHY DID I HAVE TO GO THROUGH ALL OF THAT THEN???I would NOT recommend this place to ANYONE. And unfortunately I have to give a rating or it won’t let me post.One star it is.
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October 2023 by Ronnie Hodel
I was a first timer, visiting Aspen Dental. Aspen's dental assistant, Hygienist and Dr ...did an extremely though job evaluating and diagnosing and explaining my teeth and the issues they found..I unfortunately have some expensive issues to take care of.The office manager took all the time I needed to explain the costs and options , for me to evaluate and make a decision on my future treatment.
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October 2023 by Dave Billingsley
So far it’s been great. Today was my first appointment/experience with Aspen Dental. I have a painful tooth that needs a root canal.While it took a while to put together a treatment plan based on the likely outcome, we also discussed when things don’t end up the way we would prefer. Dr. Patel was extremely informative, patient with my penchant for cost benefit analysis with the different potential outcomes, as well as addressing all of my concerns.The staff is totally outstanding, very friendly, and engaging. Also empathetic for my condition. Everyone that I interacted with deserves major kudos. Top shelf.
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October 2023 by John Hoffman
Great team and was very congenial to me. My visit went off without any issues!! Dr. Patel is very knowledgeable on all aspects of dentistry and communicated an action plan and was on target with her assessment.
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October 2023 by Tracy schau
Visit was great. The staff is very good. Doctor was very informative.Everything was very low pressure and the team was there to explain as well as offer options.
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September 2023 by Alexsandria Lester
The entire staff was very kind to me during my 2 appointments I've had so far. I wish I could remember all the names, but Penny was incredibly helpful and had wonderful bedside manners as she did my xrays. Magdalena (not sure if I spelled it right), the hygienist, cleaned my teeth and gums thoroughly and left them feeling better than any hygienist had before. She was very sweet as well and had many wonderful stories to distract me from any discomfort during my small procedure. Thank you Aspen Dental for taking the time to care for myself and other patients.
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September 2023 by Carmen Potter
I went to the office in O’Fallon, IL. Pleasant staff and surroundings. Procedures explained thoroughly with opportunities to ask questions. My insurance doesn’t cover Aspen BUT I don’t mind paying out of pocket to receive dental care that is appropriate. Nice work Aspen Dental staff!
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September 2023 by Kelli
So Aspen in O'fallon Illinois was awesome I was so nervous about trying a new dentist office but the staff was incredibly Kind and welcoming. Penny was so passionate and sweet and attentive I can't wait to go back.
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September 2023 by Steve Reich
This review is for Alexis she took care of me at my first apt after my procedure I had 13 extractions and had to get a bottom partial and full upper immediate dentureMy full temporary upper was not made correctly and needs to be remade Alexis was great she went above and beyond to explain the process and tried to adjust everything so that I was not uncomfortable . She was patient and listened to my concerns I was very happy that she was taking care of me.
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September 2023 by Victoria Grimmett
Today I arrived for an appointment that I had scheduled online nearly 4wk ago. I was told that because I'm an "existing" patient I cannot schedule online. That was so unbelievably inconvenient since I'm dealing with a tooth ache. I have waited nearly 4wks. Not to mention the lady at the front desk Valerie was super antagonistic and rude. Just unbelievable...ESPECIALLY for the costs.