Auffenberg Chrysler Dodge Jeep Ram in O'Fallon, IL is committed to providing excellent service tailored to each customer’s needs. The dealership's friendly and professional staff, including Ashley in the service department, are praised for their kindness and attentiveness. Customers appreciate the smooth and straightforward process when buying a vehicle, with sales representatives like Nick helping them learn about features and making the experience enjoyable. Many customers have had positive experiences walking in without appointments, especially for quick repairs such as tire rotations, oil changes, and brake pad replacements, often receiving their vehicles back faster than expected. The dealership offers convenient services like walk-around videos of vehicles during service, which customers find helpful and impressive. However, some reviews mention delays and unresponsiveness in the service department, with issues like unresolved repairs and difficulty reaching staff. Despite these occasional frustrations, customers value the dealership’s dedication to meeting high standards and exceeding expectations whenever possible. Overall, Auffenberg CDJR is seen as a local dealer that prioritizes customer satisfaction, quick service, and a welcoming environment.
Working with Willie to purchase my new Dodge Charger was a great experience. He was knowledgeable, friendly, and communicative during the entire process.
September 2026
The service department was AMAZING. They got me in at the appointment time, and the guy that installed our step rails was supper fast. Only took a hour for install
September 2026
Rachel at Auffenberg Jeep service is the best service writer I have ever worked with. Highly professional and knowledgeable at his job.
