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October 2023 by Daniel Morgan
Was going to be one star (zero if I could), but the manager at this location is wonderful. Of course, she is only one person…..When I first opened an account here, I was blown away by the mobile app. It was like “WOW!!!!” This app is the best app I’ve ever used at any bank. Card control with ease of use, itemized balance info for every transaction, a great look and design, with whatever you needed in front of you and control right at your fingertips! Absolutely perfect!!!! I was in awe. But someone on the upper tiers in corporate decided it was better to take that away from the lowly consumers, go completely backwards and make a new app that absolutely SUCKS! No features mentioned above, and since the rollout, my card gets declined half the time even though I have more than enough to cover purchases.The features are infantile, the look is bland (it’s almost sad), and it’s like going from driving a brand new sports car on a freshly paved highway, to pulling a broken wagon over a pot hole filled dirt road on a steep upgrade. Unbelievably unfriendly app, with so much available control taken away from the banking customer. Did I mention that since the app rollout, I CAN’T USE MY CARD HALF THE TIME?!?!?!?!!!!!It’s maddening, sad, and completely mind boggling as to why they would do this to their customers, let alone change to such a bland, unappealing look. I liked the bank, LOVED the old app, absolutely appreciate with respect the branch manager, and staff at this location. But it seems like the powers at the top want bankers like me to go elsewhere. Really disappointing.
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September 2023 by Mike Clark
The staff at the Carrollton Bank in O'Fallon IL are always very professional and pleasant. It's great to have confidence that when I need anything they will help take care of me.
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September 2023 by Michael Clark
The staff at the Carrollton Bank in O'Fallon IL are always very professional and pleasant. It's great to have confidence that when I need anything they will help take care of me.
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May 2023 by Kendra Ellegood
Jennifer Sawyer is the most friendly, and wonderful person to work with, she made the home buying experience much better!! She helped keep things going smoothly and even a stressful experience like buying a house was great because of this great amazing lady!!
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November 2022 by Demond Taylor
The male teller was rude he blurted out the amount of the check made phone calls to the lawyer that issued the check then blurted the amount again in the missed of a transaction talk about a hipper law he only did that because my address and my color wow he still needs work.
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September 2022 by William
They are the best bank I have ever worked with
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May 2022 by Edward Coe
Had an issue with a check- the person I spoke with over the phone was so knowledgeable, helpful, and dedicated to solving my problem. I’m not from around here but if I was, I would be happy to be a customer.
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April 2022 by Erin Van Horn
Applied for a mortgage loan never heard back. Pulled our credit score and failed to ever give any feedback good or bad. If more documentation was needed on our part we wouldn’t know because communication altogether just stopped. Don’t recommend and I will let others know not to waste their time.
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July 2021 by Michelle Luistro
Carrollton Bank made opening my first Business Account so easy and helpful! I am also loving the online banking portal.
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November 2019 by Metro East Mavericks
I can't imagine a Bank being any better than Carrollton. Customer service is second to none. They treat their customers like family. I wouldn't consider banking anywhere else. I bank at the O'Fallon branch and have become friends with everyone there.
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December 2017 by Judy Kocinski
Love it when I walk in and everyone knows who I am. They are all like family. Always cheerful and friendly.
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August 2017 by Anita Maxson
Short wait time. Love the personal service. Very helpful and friendly.
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February 2017 by Crystal Schroeder
They always go above and beyond for all their customers. ..
