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October 2025 by Todd True
I have bought 2 Realtruck tri-fold bed covers from Custom Car & Truck. Great customer service and knowledge. Installation was quick.
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September 2025 by Dre W
I am writing to express my dissatisfaction with the service I received at your business. I first used your company in 2022 and had no issues, which is why I returned for a scheduled repair. Unfortunately, my recent experience was far from satisfactory.
I made contact with the office manager, Amanda, to inquire about my warranty on a tonneau cover I purchased for my truck. The side seals had begun to leak, and I was concerned about diagnostic and labor costs for a product that was originally installed by your business. Amanda informed me that, even though the cover had a defect, there was nothing she could do, and that I would need to pay for the repair if I wanted it fixed.
Amanda also attempted to explain other business practices, but her explanations were confusing and unclear. At this point, my questions were being met with short, poorly explained answers, and I began to notice a shift in attitude that was unprofessional.
Due to having a trailer hitch on the back of my truck, I needed to detach my trailer in your parking lot. As I tried to do so, I realized the parking lot has a slight hill, making it difficult to detach without a flat surface. I attempted to back into a different spot, but before I could finish, Amanda came outside, visibly upset, and told me I needed to move my trailer elsewhere, as your business could not accommodate it. At the time, there were fewer than three vehicles in the lot.
I was taken aback by Amanda’s hostility and her apparent desire to deny me service for no reason. I then approached the adjacent business, which kindly allowed me to detach my trailer. However, as I was finishing, Amanda came over and told me I had to leave and not return to Custom Car & Truck, even though the other business had granted permission. After some back-and-forth, Amanda reluctantly walked away, clearly upset.
I arrived early for my 1:00 p.m. appointment in hopes of being seen on time. However, due to Amanda's attitude, my vehicle wasn’t taken in for service until 1:30 p.m., with no communication or apology for the delay. At this point, her co-worker, Madison, had taken over. When I attempted to get the name of the owner, I was met with hesitation and pushback.
During the service, Madison unexpectedly required me to pay before the work was completed. I complied and paid by credit card, only to discover that I was charged an additional service fee without prior notice. It seems this has become the new standard at your business, which I find concerning.
Overall, my experience was frustrating, unprofessional, and disappointing. I had hoped for a smoother, more customer-focused interaction, but instead, I encountered poor communication, hostility, and hidden fees. I trust you will take this feedback seriously and address these concerns with your team.
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September 2025 by Josie Kay Eldridge
Great work performance had several things done will always go back to this establishment
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September 2025 by James Pratt
Great ppl working here they help build my new jeep . Awesome work I highly recommend recommend them
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September 2025 by Bill Clark
Very knowledgeable staff and very kind and accommodating.
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July 2025 by Phyllis Gabbart
Quality work. Completed the job quickly.
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July 2025 by Terry Neff
I’ve had the pleasure of working with Kelly and the others at Custom Car & Truck after the purchase of my truck. Kelly was very helpful in explaining my options, working with me in every step. The installers got the job done in a timely manner. They are helpful, friendly, and have a lot of options for your vehicles.
I would highly recommend Custom Car & Truck!
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June 2025 by Daniel Merritt
Great customer service, very easy to work with, and amazing results.
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June 2025 by Sean Box
Customer service was very poorly. When making my purchase, she lead me to believe the truck cover I purchase comes with a life time warranty. I said perfect, I will take that one. I ask if it comes in electrical. She said yes. When I got my cover, they said it's only 5 years. I call back up there for which I we spoke about a lifetime warranty. She replied and said you got electrical. So lifetime don't cover that. She did follow-up and said I should have ask again. I tried talking to her as a customer but now she wants to get smart. Me explaining that what I was looking for and ask for. Not a way to speak with someone who just spent 4k. Not a good experience. It's 0 stars for me
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May 2025 by Debi Downey
I used this company a few months ago to get running boards installed and everything was fine so I decided to order seat covers. Overall SUPER pricey but decided to go ahead and order anyway. Big mistake, there is nothing custom about the car seat covers. I would have been better off ordering $40 amazon covers. I'm aware it wasn't going to look like upholstery but for $600 it should look more custom. I took it back for them to fix and there is no difference. Do not waste your time or money with this business.
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August 2024 by Kory Best
Excellent installation of high quality products. Love my headlights!
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August 2024 by Randy Neudecker
Purchased a bed cover. Sales person was very helpful and informative. The install was perfect. Alignment and fit were spot on! I would have no hesitation to do business with them again in the future.
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August 2024 by Cowboy La Bruyere
Very informative sales person. Got the bed cover before expected. Took it in and was done with the installation in a couple of hours. Very professional place, and very customer friendly. Would highly recommend it to others!
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August 2024 by ted lewis
They were helpful in answering all my questions.
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July 2024 by Al Grudzinski
Good products. Fair prices. Nice people
