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March 2024 by Ted Hammond
Above and beyond! I’ve been using Enterprise for 25 years for both my business fleets and my own personal rentals. Many perks being a member. Lucky to say service is amazing.
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March 2024 by Kristen Howard
Amazing customer service! Vehicle was clean and reliable.
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March 2024 by Mary Trobaugh
Very helpful in getting through the rental process!
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March 2024 by Linda Blackburn-Hill
Very polite and respectful. Kevin Hasemann was very attentive and patient with me. Answering all my questions and concerns.
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February 2024 by James Dennis
Experience was great...as soon as they provided me a second car. First one smelled of pot...
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February 2024 by Venkata Pichaiah Pathuri
The staff was not helpful at all even though they can do exchange my vehicle but still they didn’t do it and one lady at front desk was rude and I highly recommended to choose some other enterprise branch.
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February 2024 by Brenda O'Connor
Wonderful service at the O'Fallon, IL location 2-11 and 2-12! Kevin and the manager were great to work with. Thanks!
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February 2024 by Mollie Mileur
Kevin took great care of me and made the process so easy and simple. I definitely recommend!!!
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February 2024 by THOMAS WEILMUENSTER
The staff at this location is always friendly! Used them multiple times and they were helpful every time.
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February 2024 by Malik Giddens
Do not do business with this location and Enterprise as a whole. If you have an appointment, don't expect the pickup to be a simple in and out. Expect at least an hour wait and don't expect the specific vehicle you chose online. They have misleading policies online vs in person. Do not use any after-hours return modifications online because they will just charge you for a whole day (plus whatever protections you have) even though they will approve a quote/charge you for the modified return online. This company is the definition of the right hand doesn't know what the left hand is doing. Tried reaching out to this location to rectify the issue about my return time and told them I would dispute the charge to get my deposit back and was threatened that I would be banned for life. Well good riddance! They claim they explained the policy, but forget to mention not to trust what Enterprise says online about after-hours return. This company has a huge disconnect between policies online and in person that needs to be fixed.
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February 2024 by Queen Darry618
My review is too long to fit… I will find another way to get it out
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January 2024 by chris cheatham
Kesha had assisted me with setting up my rental through the holidays. Just answered every question I had and was very thorough on the vehicle I was going to be using
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January 2024 by sara ard
It was a very rocky start getting my rental, but Jake took care of me and made up for all the confusion. He has fantastic customer service skills and is a true asset to your company.
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January 2024 by Megan Sullivan
Jake helped me with my rental and he was very friendly and quick.
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January 2024 by Carl Hasselbring
Your team is great. Professional and top notch.But 70% of the cars I rent from you smell like Pot. I am not a picky man but I rent cars for business. Perhpas you should start enforcing and charging for those that stink up your vehicles.
