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September 2023 by Joseph Oetjen
Steve Mack is an impossible guy to work with. I have had Erie Insurance for 10 years for by business. Some how he ended up with my policy from a different agency which I believe the owner retired approx 3 years ago but I am not really sure. The agent of the old firm, I worked with all along, transferred to his “agency” as well. They had an almost immediate falling out with in 3-6 months due to how he treats clients. And at that time he stopped managing my 5 policies pretty much completely. Doesn't answer any questions without multiple callings and emails. Then I find out things still haven't been written to the proper policy. I finally said I have had enough and he did everything he can to make it next to impossible to remove my policies from his agency. With Erie the agent has to release your policies for them to be able to be moved to anyone else. Flat out wouldn't do it, even though he got the policy through the same procedure with out my consent. Tried to have other Erie agents call him to get the policy. He says for them to do it. Knowing they couldn't. I personally went through the hoops to get a loss history from Erie so I can get insurance from someone who cares, other than collecting a commission check. I asked them to email it to me. They sent it to him and he had it for 5 days with out even telling me about it. I had to call Erie wait on hold for 45 minutes to find out where the report was. Turns out that they will only send it to the agent. They then call him. Tell him he needs to do what he is required to do to be an Erie agent. He says he is going emailing it over right now. He claims that they said they sent me a copy. This is not what Erie said. I have never written a negative review before because I myself own a business. But the headache he caused for me, for absolutely no reason other than greed, I don't want anyone else to have to experience.
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May 2023 by Tex W
The rudest people I have ever delt with. It is a surprise that they have any clients left.
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March 2022 by Holly Power
Steve took the time to help us with documentation as quickly as he could! Really appreciate him jumping on to help quickly :)
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May 2020 by jared S
Thank you Steve for all your help with my insurance. You made the process easy.
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December 2019 by L Martin
Steve Mack has been super-responsive and accessible when I've had occasion to call. And when I've had need, he has been there to direct my path, and answer every question I've ever asked, (and I've asked some silly questions). I've been pretty ignorant of the insurance game, and Steve has gone out of his way to fix that for me. I sincerely appreciate all he's done to help me. I'd personally argue for 6 stars if I could. If you're in the market for an insurance broker or agent in the O'Fallon Illinois area, I highly recommend Mack Risk Management to anyone who will listen. It's the least I can do. I'm that kind of appreciative.
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August 2019 by Lance Martin
I am rarely inspired to post reviews of local businesses, but after a recent interaction with Steven Mack, I find myself feeling grateful for his help, and know of no better way to express my thanks than to share what I know about Steve and his business. Steve has never, ever come off as a salesman. At my request, he helped me understand my need for various insurances, took time to help me understand the options for coverage, and then allowed me the time and space to decide what I wanted. Recently, I had need of his services and he was instantly available, attentive as if I were his only interest, and he helped me solve my issues, even when they had little to do with him. He went out of his way to help me. If you need an insurance agent or broker in the O'Fallon IL or surrounding area, you'd be crazy not to give Steven Mack a few minutes of your time. I can't recommend him highly enough.
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August 2019 by Lance M.
When I'm shopping for anything these days, I look to ratings on sites like this. And I never know whether reviews are authentic or just another kind of advertising. I will tell anyone who will listen, Steven Mack has gone way out of his way to help me understand insurance to a degree I have never before. Very few people in my life have taken the time Mr Mack has taken to help me make good decisions. Not once, have I perceived a sales pitch. Although he's known me and my family for years, I approached him for help. He identifies and quantifies a need, spells out my options, and waits for me to decide what I want. I don't write a lot of reviews. It's unusual I would go out of my way on a Saturday morning to share my opinion on a local business. But if you're in need of an insurance broker or agent in the O'Fallon Illinois or surrounding area, you need to meet Steve. I sincerely recommend this business.
