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March 2024 by Keith May
General store manager Scott & assistant manager Brin are the best. They are very professional! They took care of my issues above & beyond.Thank you!!Keith May
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March 2024 by Todd Herzog
Large variety of home improvement items, outdoor lawn and gardening items, outdoor decor, tools, plumbing and electrical supplies, lumber, appliances, flooring, etc. and reasonable prices.
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January 2024 by Colin Santel
Drove over 30 minutes to pick up some supplies for shelving. I checked online to make sure they had what I needed in stock. Once I got there they were short on the quantity listed online and didn’t have enough for my project. Asked for help getting the products but the manager wouldn’t even come over to help.
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December 2023 by frost
I love the store. I’ve been going there since it opened. I’m a local business owner and I love the rebates but lately I’ve been getting followed around like a criminal. I don’t know if I fit some type of demographic or what but there is a security guard with a limp mohawk that keeps following me around. He tries to be sneaky, but he’s not very good at it. On one Occasion I was buying a refrigerator I had my eight-year-old son with me. Another occasion, I was just buying Christmas gifts with the rebates with my wife. I caught him and called him out on it, and then he waited by the door for me as if I was going to run out with a cart full of stuff. What do I have to do to prove you guys Im not a degenerate.
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December 2023 by josee rivera
Thanks to isaac for helping me with my load that had shifted im so grateful thank u isaac ???
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December 2023 by Mike V
Went to the store in O'Fallon IL. Was looking for a LED desk light bulb, Menards had it on display, but I didn't find it on the shelf. Went to find a store clerk, he's back talking football with someone. I stood there for about 5 minutes while he discussed the which team needs what! I finally left without the bulb or anything else that I left in my cart!
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December 2023 by Darien Zurliene
Mikael was phenomenal! I told her the vanity I wanted, and she loaded it up for me and sent it to the back of the store to be picked up. She also helped find the faucet and hoses I needed to hook it up. Niko and Noah also helped me pick out a floor, load it up, and brought it to the back to be pick up. Everyone was extremely helpful!
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October 2023 by Linda Doerr
We just left Menards in O’Fallon Illinois, the employees at this location are so helpful.We went to several departments and there was always someone willing to help us.Logan helped us with working on an app in the store, he even took the time to go ask a manager how it would work on our phones since he had a different type of phone.Jon in the flooring department was also very helpful for us with helping us choose different products. There was also another gentleman at the store in the flooring department, he was very helpful by explaining to us how different products work better in different areas of our home.Every area we went to, there was always someone willing to help?Thank you for having such good employees.
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October 2023 by Brian McElroy
As always, awesome products, some you can't find anywhere else, and great prices. I wanted to give a special shout out to the guy working at customer service. We were attempting to get a mobility cart for my mother but they had none. His name was Milton, and he went out of his way to try and find one, and even took my number so if one came available he could text me. More astonishing was the fact that he was young. Haven't had an employee care that much in a long time and it was awesome. Thanx Milton
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October 2023 by Amanda Hellmann
My husband and I stopped in today. We picked up a wireless charger for my husband's apple iPhone. The package wasn't clear on what devices it supported. We stopped a worker, I believe her name was Jen, and asked her. She took her time and was very patient with us. She even looked up on her phone how to check my husbands phone to see if it was compatible. We took the chance not knowing if it would work or not. We got home and got it set up. My husband's phone was able to charge!!
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October 2023 by Mariah Chapman
Thank you so much to the male associate who helped me to my car in a scary situation. You have not gone unthoight of! Thank you so much for making sure your customers are safe! I'm sorry I didn't get your name!
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October 2023 by Tyler Schaller
Spent over $1,000.00 on a gas compressor. I was not advised that the Menards Hassle Free Warranty didn’t apply to gas items but I’m learning the hard way: I tried to return this piece of equipment before 90 days, as it is pouring oil out of it. I’m told I have to go to a Menard’s certified dealer and have it repaired and if it is not under warranty, it will be my expense. I have no warranty literature as to what that means, or what specifications are. When I went to the customer service se desk, Olivia’s attitude was extremely off-putting. She immediately explained how they couldn’t help me, it was my problem. $1,000 down the drain, and an extra kick to the gut having the pleasure of dealing with personality issues.
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July 2023 by Kenneth Smith
Great selection and some prices plus the 11% too. However, the several stops to order, pay and pick up lumber do NOT appeal to me.
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June 2023 by The Bachelor
Very rude cashier lady named Lisa. I'll never shop here again. She was taking all day flirting with a customer that didn't want her. She used all of her energy with him that she was too tired to say hello or even acknowledge us as customers. Very poor attitude and unprofessional.
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May 2023 by Josey Wales
Currently waiting on delivery. I have called the order department multiple times with no answer. I was going to buy cabinets and roofing at this store. I will take my business elsewhere. Absolutely horrible customer service. Still waiting on General manager to return my call. Still waiting. They use a second party delivery service which they over book. I spoke to the trucking company and they could not get ahold of order department either.. Update I had to call the trucking company again to see if order was being delivered. Still no call from anyone with menards. It's 545 pm and we have been waiting since 8am.
