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November 2025 by Mike
This 3-star rating is a combined rating for the last three visits:
1) July 23, 2025 3 - Star Rating – Overall services (control arm replacement and wheel alignment) appear to have been performed well, though I did not receive an available $100 discount (save $100 for repairs $1,000 or more). I didn't recognize the oversight until I got home. I call regarding the missed discount and was told the service advisor would get back to me. That never occurred.
2) Sept 17, 2025 1 - Star rating – Returned to the dealership after traveling a little over 2,000 miles. During that time period, I experienced a “significant” increase in what I call “road noise” coming from the front of my car. I told the service advisor that my wife and I were about to take a long trip and wanted to resolve the noise issue before leaving. He said he would drive it. They executed an air filter change, warranty work and wiper blade changed and upon return of the car told me the noise was probably because the tires (which had been aligned the prior visit) had not worn evenly prior to the alignment and that it could take 3 – 4,000 miles for the noise to reduce. Read input on next visit (below) for more.
3) October 9, 2025 – 5 Star Rating - Returned to the dealership after our 4,000 mile vacation during which the “road noise” continued to be significant, and honestly, made driving unpleasant over our two week vacation. The technician for this visit drove the car and quickly determined the wheel bearings needed to be replaced. This resolved the entire issue (BIG thank you). To me it appears the inspection during the Sept 17th visit was not thorough when it came to the significant noise complaint. Thus, the reason why the Oct visit gets a 5 rating and the Sept visit a 1 rating.
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November 2025 by Mary Bless
Everyone was kind, helpful and made the process of getting a new car so easy. I would definitely recommend them.
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November 2025 by Laurie Mounce
I’ve been buying Honda’s from Serra for as long as I’ve been buying cars. All but one was bought through salesman James Adams. James works hard for his customers and treats you like family. He’s one of a kind! Serra also worked hard to get me the deal I wanted and needed. Thank you to all those that helped and did their magic!
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November 2025 by Bert Beck
Great experience buying new vehicle here(2026 Passport). Treated with respect and everything was explained very well. Everyone we encountered was professional. Felt no pressure or dishonesty.
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October 2025 by Adrienne Smith
Great experience! No pressure! Ask for Kreg great guy!
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October 2025 by Debbie Stankus
The dealership is very clean. The staff is friendly and very helpful. This is the third Honda CRV. I have bought from this dealership.
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October 2025 by Janice P
Serra Honda O’Fallon, IL Rocks! Ezzard, Sal and whole staff made it the best experience purchasing a vehicle than we’ve ever had. Friendly, caring, knowledgeable and go the extra mile to lock in the best deal for you. Thanks guys! Janice & John
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October 2025 by Miranda Garrett
Joe is awesome and everyone else who helped out with finance! I totaled my jeep I loved and they got me back into another vehicle and I’m super thankful! Also do not SLEEP on Gap insurance!! Get it!!
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October 2025 by Dylan Hibbard
Service work for my sons Honda - service was does efficiently and effectively - only a 4 star due to the outrageous pricing.
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October 2025 by Cassie Crabtree
I appreciate the genuine salesmanship and how the people I worked with wanted the best for me as a customer. Being called and notified about special offers was the icing on the cake that allowed me to make a well-informed decision that I was receiving the best deal I could! I love my new 2026 CRV-Hybrid Sport L!
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October 2025 by Lance Leidholm
Tim Nolte, at Serra Honda O'Fallon, ensured our buying experience was an outstanding one. We bought a 2025 Honda Pilot Elite, and we couldn't be happier with our service. Kyle Nolte, the Finance Manager, also did a wonderful job assisting us. We recommend Serra Honda to anyone looking for another vehicle.
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October 2025 by Carley Albers
Would highly recommend Serra Honda. Jose, Kyle and Alex were all exceptional to work with!
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October 2025 by bob thompson
Just a regular day, traveling to Alton , Illinois to visit our middle kid . We are from Texas and I decided to get my transmission fluid changed ( 2013 Honda Sport). We searched online and found Serra Honda…, great reviews and not too far away, we booked a service appointment. We pulled up around 1 ish and they took us right in. We sat down and enjoyed a cup of FREE Coffee (ice, water , hot coco was also available) and enjoyed the cleanliness of the waiting room. It was at that point I noticed a poster on the wall stating that they have a Mobile Service that does preventative maintenance at your house, business etc. at the same price as if you brought it to the Dealership. Yes, they come to YOU at no additional cost! Amazing! I would so be part of this gig. After sitting for 30 mins or so enjoying my free coffee(lol, I know I’m paying for it but it was fun) my better half wanted to go look at CR-V s. Yes we have been looking but not a buyer at this point. December/January was our projected target for buying. What we expected to happen next…we’d step a foot on the lot and the wolves attack. Nope. Not at this place. While we were looking around, out of the blue, Mike showed up. I immediately told him we are from out of town and our car is in the Service Department. We are just killing time while we wait. Great, he said, I’m Mike the Owner of this Dealership and I just wanted to say hello. He introduced us to Joe D, said he’d been there over 40 years and could answer any questions. Then a voice from behind speaks out, Hello I’m Joe. Soooo, we did buy a CR-V Tourning Hybrid, lol But let me tell you……Mike told us it’s our day, tell him the number you like and he will make it happen. It happened. Way more to this great experience. Two things: there is a 2013 Honda Sport on the lot that is a great car that we miss, Mike as long as you’re in Business you have a customer In Fort Worth , Texas. Can you imagine a mobile dealership coming to your job, house for an oil change etc. what a perfect concept in this age and time. Thank You Mike & Joe D, Thank You Serra Honda Crew
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October 2025 by Vasudev Pagidipalli
You know what? This Honda showroom is very politeful and they're very friendly. Most importantly, it's so relaxing when we are interacting with the agent or any person who is working in Honda. I would say this is the best. I haven't seen any other showroom or any dealer nearby that much. Good. Thanks, Honda
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October 2025 by Cinda Loesch
We would not have traded cars if it had not been for Drew calling me and making me such a good offer.
