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November 2023 by Google user
CONFIRM O'FALLA ILLINOIS NAVY FEDERAL FULL-TIME ACCESS TO MY ACCOUNTS FOR all the time and I Eddie Smiley confirm that I am the owner and holder of the accounts for my bank accounts and O'Fallon Illinois Navy Federal Bank manners all my information and accounts
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September 2023 by Mike L.
Miserable person the phone. I had no idea you had to be in the Navy to become a member of this credit union until I called. You don't need to be a member or employee of the Government to have GEICO insurance and they are the Government Employees Insurance Co. Typical for 2023
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January 2023 by Berlin K.
Love everything about this branch. Customer service has ALWAYS been the best!! Facility is always clean and organized.
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September 2022 by Wholehearted Home Healthcare LLC
Truly the worst credit union I have ever dealt with. They allowed an internal member to hack my account for thousands without verifying it with me prior. ALL THEY ARE ABLE TO TELL ME IS THE INVESTIGATION WILL TAKE 10 DAYS… NOT TO MENTION THIS IS THE THIRD TIME MY ACCOUNT WAS HACKED!! I WOULD NOT RECOMMEND THEM TO ANYONE!!
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October 2021 by Tiffany Brown
Truly the worst credit union I have ever dealt with. They allowed an internal member to hack my account for thousands without verifying it with me prior. ALL THEY ARE ABLE TO TELL ME IS THE INVESTIGATION WILL TAKE 10 DAYS… NOT TO MENTION THIS IS THE THIRD TIME MY ACCOUNT WAS HACKED!! I WOULD NOT RECOMMEND THEM TO ANYONE!!
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October 2021 by Mark Clatto
I found out when I needed to pay my house payment that my debit card privileges were revoked for a year and the appeal could only be made to the fraud department which. Wouldn't be in till 9am next morning
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September 2021 by L M.F.
Apathetic and condescending employees as well as leadership , no thanks less than a month I knew it was going to be bullcrap account closed
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August 2021 by Tamika W.
Navy Federal Credit Union provides excellent customer service and is always available for assistance.
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July 2021 by Marilyn Currie
Navy Federal is a great place to park your money they have your back!
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March 2021 by Devon G.
The customer service is good and I know that wait times are beyond their control but getting better. I use mobile banking most days but everyone is always nice when I go in the branch.
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March 2021 by Sabrina Silvers
I love their over the phone customer service and support... everyone that I've spoken to has always been very knowledgeable and helpful.
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March 2021 by Jaye Lindsay
The worst. Truly the worst credit union. Worst credit card. Worst customer service. The worst.
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February 2021 by Seven L. Maxwell
Got there early, because there's always a line outside due to covid restrictions, but the experience was great. We were spaced out. The representative was the most kind and patient person I've worked with in a bank. Very pleasant encounter with all needs and changes promptly met.
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February 2021 by Josh Lampp
Great location and super clean facility. Their staff was very helpful and they got me in and out. I did have to wait out side, but even with 4 or 5 people in line I only had to wait 4 or 5 minutes to go inside.
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February 2021 by Ryan W.
I would give half a star if it was an option but because it isn't 1 will have to do. Let me start off by saying that I am waiting in the cold right now to get inside an empty building so I can deposit a check. Absolutely ridiculous wait times! How many people have to get sick waiting in the cold just to enter this bank. I can not understand the stupidity of the people working here and of the state for allowing it.
