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November 2025 by Ellen Sciuto
Great experience at Newbold! Stefan Sarcevic, my salesman, was knowledgeable, attentive, and helpful. He walked me through all of the features of the car, talked through trade-in and price, and answered all the questions I had (and I had a lot!). Chris Newbold, the general manager, has truly created a family environment at the dealership. Even though this dealership is farther from my house than other Toyota dealerships, I would use them again just for the experience and attention to detail.
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November 2025 by Shea Bergkoetter
We dealt with Adam Weigand and greatly appreciated his patience with us as we test drove a car we ended up not liking/getting. He was polite and approachable. We hope to be back in contact with him again when the right car comes around.
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November 2025 by Norman Barton
We purchased a Sienna Hybrid 2025 van and our salesman Nick Peppler . He was able to answer any question we asked about the new van. He treated us very well and was very understanding since we are seniors. The paper work that had to be signed went so fast that it was hard to understand what we were signing. After the sale we had questions and he answered them all. You have a good salesman there in Nick and you need more like him.
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November 2025 by Ashlen
I had an awesome experience! The service was outstanding from start to finish, and the entire team went above and beyond to make sure everything went smoothly. Stephan, my salesman, was extremely knowledgeable, patient, and genuinely helpful. He took the time to answer all my questions, explain every detail, and made sure I felt confident about my decision.
I truly appreciate the excellent customer service and highly recommend this place to anyone looking for a great experience!
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November 2025 by Sheila Kruger
Stefan did a great job for us. He even followed up with us after purchase of our new RAV 4. He explained the brake function, and the screen functions which, as older people are not so easy to navigate. He was patient and helpful. Thank you
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October 2025 by Kenan Mustafic
Stefan made the entire process super easy and enjoyable! He is super professional and knowledgeable and made the entire process stress free. Will definitely be back for all of my future purchases.
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October 2025 by Rachel Williams
We had an absolutely fantastic experience at Newbold. They were personable, transparent, and efficient. Our Salesman Adam was fantastic from the start! Go see him! We had Damon for the financing, and he found us the best rate and made it happen. We will absolutely return!
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October 2025 by Ian Baker
I had an excellent experience at Newbold Toyota working with David Stevens. The price listed online was exactly what I paid — no games, no tricks, no surprise add-ons. David was straightforward, professional, and made the entire process smooth and stress-free. I bought a 2025 Sienna. (very hard to find)
They also handled my trade-in far better than expected. A previous dealer where I first test-drove a Sienna offered me much less to start and still finished below where Newbold began. I didn’t even try to negotiate with Newbold — their offer was already stronger than the other dealership, Kelley Blue Book, and Carvana.
The only bit of sales push came at the very end from the finance manager offering an extended warranty, but it was handled respectfully and without pressure. I declined, and that was that. Some dealerships try to guilt, confuse, or intimidate buyers during that step — not here.
Newbold Toyota and David Stevens earned my trust. I’d absolutely recommend them to anyone looking for a transparent, fair car-buying experience. My family and I plan to be back despite 5 different St. Louis Toyota dealers being closer to where we live.
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October 2025 by Paige Tulacro
David and Damon helped me to get my old car traded in for a brand new RAV4! They were both amazing, had answers for any questions that I had, and got me out in a timely manner. HIGHLY RECOMMEND!!!!
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October 2025 by Amber Knutson
Thanks to Zach in sales & Kobey in finance for helping make the car buying process so smooth! They both were great in walking us through the process & helped us feel confident about our new family vehicle. We already love our Toyota Sienna & had a great experience at Newbold!
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October 2025 by A E
Noah was easy to work with and patient to answer my questions as was Robert who did my financing. They both showed they cared to make sure I got what I needed and understood my options. This is my second car from this dealership and it has been a great experience again.
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October 2025 by Crystal
New Bold Toyota has outstanding customer service! Every time we go, we are greeted and asked how we are doing. If you are looking for a new vehicle but don’t know how much you could get for your current one, go to the service department at Newbold Toyota and ask for Mr. Micah Miranda! He has always taken care of us, gave us a fair and great price on our trade in. Micah is one of the best, he is very professional and cares about his customers! There’s no hassle or pressure, just easy conversation and he will give you the numbers straight. This is the fifth Toyota vehicle we have bought from Newbold and the experience is always so enjoyable. We had Mr. Nick Peppler for our sales rep. and he was absolutely fantastic. He is someone who just radiates happiness and wanting those around him happy too. He also showed us every button and ensured we knew all the new technology on our new vehicle. Thanks Micah & Nick for the awesome experience and taking outstanding care of us. Also, Mr. Robert Kavran Toyota’s finance guru has amazing customer service and ensured we had the right plans and coverage that fit our family. Thanks Rob for taking amazing care of us!
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October 2025 by Paul Kline
I feel scammed.
Bought a car here. Came back with temp tags still on and 8 issues that showed up after I drove it off the lot—some major like large sections of paint peeling off and an SRS airbag malfunction. Some minor like a missing roof rack cover and dead battery in one of the keys.
They wasted my time for an hour and then said they would not cover a single issue. If I wanted them fixed I’d have to pay—even for the SRS airbag malfunction (on a car I literally just bought from them need I remind you).
I did not feel safe driving off the lot without them fixing at least the airbag issue so I agreed to pay them to fix the ONE issue since the rest are annoying but I can live with. They charged me over $400 to “fix” the airbag malfunction, and they did not fix it. The malfunction message encouraging me to urgently visit my dealer still pops up on almost every drive (and you can’t get rid of it blocking your main dashboard display until you turn off the car). Contacted management, and they never returned my call.
This must be the main way they make their money—tricking people out of it. Otherwise why wouldn’t they stand behind the car they just sold me? If this was a rare occurrence you’d think they would have the decency to do the right thing and apologize for selling me a car with these issues and fix them. But they won’t even replace a dead key battery?They can’t say, “oh sorry, one of the four roof rack covers in the car we sold you was missing? Of course we’ll give you one! Oh sorry, we sold you a key with a dead battery? Of course we’ll fix that for you!” Nope. They want $40 for the missing plastic that was missing when they sold it to me and $10 to replace a dead battery on the key they just sold me. God knows how much to fix their other mistakes. Ask yourself, if this isn’t the main way they make money, why wouldn’t they fix even a single issue on a car I just purchased from them? If you’re still set on Toyota, I’d try your luck somewhere else.
Edit: I’ll update if any resolution is offered.
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October 2025 by Brenda Kern
Dave Stevens was an awesome salesman. Very knowledgeable and great personality. Would recommend you go and see him.
Sales department was not so personable or effective.
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October 2025 by Diane Clark
Worked with Nolan to buy my new RAV4. He was professional, knowledgeable, pleasant to work with. Loved my RAV4 and my buying experience.
