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March 2024 by Wisam Hasan
Below average hotel. Outdated and the rooms and bathroom need significant work. Elevator is shaky and the front desk was not willing to talk.
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January 2024 by Jim Limberg
Noteworthy details: The first room that was assigned to us had dirty carpeting, urine on the toilet seat, food left in the fridge. We asked for a different room, and another room was provided.
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November 2023 by zavier dahl
Amazing location for those wanting to go to the state parks in the area. Great local knowledge.A 3rd party booking site messed up my reservation as well. However, the hotel manager did an amazing job at helping me out and moving my reservation.Great vibes. Good breakfast too. Great for those morning hikes in the state parks.
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November 2023 by Sali Seydel Mounce
Room and beds were very good though our room had the odor of having been smoked in, in the past. Very clean. Breakfast room was packed with people so we skipped. We've stayed here before and will stay again as we travel.
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November 2023 by corrie przybylski
I feel the rooms were pretty clean. The staff at the desk was very friendly. It was a great breakfast. I would stay here again. The price was great.
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October 2023 by Tammy F
Very good. Friendly fast check in...room was nice, clean and had a comfy chair and lamp.Microwave, coffeemaker, fridge.TV had lots of channels.Wifi was extremely fast (25 mb per second download 15 mb per second upload)Very quiet overnight and good sleepLoved how the receipt was slipped under the door in the morning, so few places do that anymore.Breakfast was very well topped up attended and cleanMicrowavable sausage/egg biscuit, scrambled eggs, bread products,waffles, yogurt,fruit, oatmeal, cereal.Toilet (rm110) kept running intermittently for about 30 min after flushingOh, a bot-reply "from management"?No, I didn't fill out any survey.I wrote this review to compliment your hard working staff and guide other travelers
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October 2023 by Matt Zurek
We will stay here again if we are in the Starved Rock area. Nice clean, updated room. The hotel offers a pool, spa, fitness center, business center, laundry, and breakfast buffet. They had waffles, scrambled eggs, bacon, cereal, yogurt, juice, milk, and coffee. I'm a bit of a coffee snob with nesspressso at home every day, but this was decent coffee. One thing I would mention is that the business center is a loft open to the lobby; zero privacy. Also, Google Maps directs you to turn into the parking lot of the neighboring restaurant. This is incorrect; there is no access to the Best Western parking lot from the restaurant lot. From Walnut Street (route 23), turn on to S. Lewis Avenue, take Lewis to the end of the block to Holiday Street and turn right. The Best Western entrance is on Holiday Street.Rooms: The rooms are modern and well maintained. The sink / mirror is outside the bathroom; this was appreciated as the mirror did not fog up and two people could get ready at the same time.Nearby activities: We visit Starved Rock Atate Park (7 miles) and downtown Ottawa (19 miles)Walkability: There is a Mexican restaurant next door, Blue Margaritas. Other than that you will need to drive anywhere.
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September 2023 by Andre Wright
We came in from Chicago and I must say I liked this place, the room was big and comfortable, the location hidden but surrounded by restaurants (one within 20ft) gas stations, subway and down the street from a few others.Nice indoor pool and Jacuzzi, I'd definitely visit again
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August 2023 by Raychel R
Nice hotel at a decent price. Comfortable beds. The pool and hot tub were nice and relaxing after a long day of traveling. The hot breakfast was small, but they did offer eggs, waffles, and warm & eat sandwiches as well as yogurt, cereal, etc.
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August 2023 by Sonia Alvarez
Please inspect your room as soon as you get checked in for cleanliness. Our room wasn’t cleaned thoroughly, we found hairs throughout the room, dirt smeared on walls, smelled like smoke. When asked to get a cleaner room the person at the front desk said it couldn’t be possible that the room smelled like smoke because all of the rooms are smoking free. I insisted that whoever was there before us obviously smoked. He mentioned that they did not have any other rooms available, That sounded sooo weird. Then he offered to spray our room with air freshener. But the smell was only masked for a few hours. Not much help there.
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August 2023 by Eduardo Cabrera
This is a wonderful Best Western Hotel. The room is big, clean and comfortable, with a big refrigerator. Breakfast is great! The swimming pool had very warm water! Location is perfect! Very close to the Starved Rock State Park! My wife and I enjoyed this stay a lot and we would stay again at this wonderful hotel!The receptionist was very kind. Not only she recognized my elite diamond status, but she also gave us a bag with a couple of bottles of water.
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July 2023 by Tanya schwertfeger
Hotel was a little old but very clean. The staff were very kind and helpful. The breakfast room was small but it wasn't super busy on a weekday. Small pool but it was warm. Hot tub was wonderfully hot! Perfect for reli after a long day
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June 2023 by Alicia Smith
This place was great. Very clean and family friendly. The staff especially Deana was great. Their breakfast was amazing and very fresh. My family and I stayed here to visit a few of the State Parks in the area and I’m so glad we did. After a long day of hiking the hot tub felt great and the pool was even better on my body.Thank you to all the staff there for being so Amazing.Rooms: Our room was really clean and very well kept but the staff.Nearby activities: There were restaurants in the area and u could walk in the local neighborhood just to see it.Food & drinks: The breakfast was amazing and fresh. So many options.I love the fact that they have coffee and tea all day.
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May 2023 by Just A Guy
This is hotel is extremely dirty. Every surface I see has scuffs stains or deterioration. Nothing was cleaned properly in my room. The entire room had a moldy smell. floors were dirty, I found finger or toe nails on the carpet. bathroom was gross, toilet was not cleaned and the shower curtain smelled like a mix of mildew and urine. Sink did not drain properly. Staff was okay I suppose. No one ever smiled or looked like they wanted to be there. For $100+ room this is completely unacceptable. I could have stayed at lesser hotel for half the price with the same if not better cleanliness.
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April 2023 by Sophie Kolodziej
I loved staying here. My family and I stayed here for starved rock but this hotel was just as fun. The pool was the perfect temperature and the hot tub was awesome. The breakfast had a very large variety. (You can add chocolate chips to your waffles!) They also provide swiss hot coco. The staff is super friendly. (The 2 wonderful woman that you'd mostly see the the morning at breakfast) the hotel is very quiet and peaceful, perfect for a calm get-away trip. Not to mention the prices! It was very affordable. This trip was awesome (the photos of the breakfast were later in the day and they had rapped up the breakfast)Nearby activities: Starved rockFood & drinks: Large variety of breakfast, lots of beverages provided.
