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January 2025 by Rob
The worst bank in the area. Do not bank here. Paltry interest rates, high fees. Take your business elsewhere. Try Ally, far better interest rates across the board, FAR less fees, no overdraft fees, and an online banking system that actually works, no atm fees.
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November 2024 by menaya tate
This is nothing against the location but Bank financial itself. Do not bank here! They do not protect your money and they will randomly lock your bank account and card with no notification. They will allow your account to go negative and continue to allow money to be taken out! DO NOT BANK HERE!
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June 2024 by Chef D
Pray and hope you never have to deal with a deceased family member's account through this company. Our epic saga begins a month after my mother's FUNERAL. My older brother and executor of my mother's estate was told over the phone that since he shared a savings with the deceased that he only needed his drivers license to close the account. Later that day, with ID in hand along with my mother's debit cards was told that he needed to file a small estate affidavit. So we fast forward to one week later when I joined him after a three hour drive from Indianapolis.
This time we were told that the affidavit which we also had notarized, we were informed that the branch manager needed to approve the form and it couldn't be accepted without her present. Mind you it was Saturday and the branch is closed on Wednesdays and Sundays. Therefore one would think she would be there the other 5 days they were open. But I digress, we then waited almost 2 weeks and I after another 3 hour drive walked in with my brother at opening on a Monday. Not only that but the Monday of a week with a federal holiday. Meaning that the branch would only be open a total of four days, surly a salaried manager would be there. Actually she would not. And it was at this point that we were also informed that everything had to process through their internal legal department. Now fast forward to a week and a half ago upon having finally gotten the documents to the branch manager, I called to check on the status of everything and despite having to sign off on all of the documents I was informed that I was not authorized to receive any information regarding everything and that my brother would need to call (rather unprofessionaly being referred to by his first name) in a tone that implied that I was pestering the young lady speaking with me on the phone. Only to just be informed by my brother that he was told they couldn't find any record of any documents being filled. This has been 2 months total dealing with this company. We've settled her 401k easier and that is dealing with FEDERAL government. Surly to goodness a small local bank would have this done much sooner especially considering as Istated at the beginning... MY BROTHER'S NAME IS ALREADY ON YHE SAVINGS ACCOUNT, but obviously I am the naive fool. I probably sound cold and heartless like all I care about is my mother's money but no those funds are being used for the apple trees she wanted to be planted with her remains and the pendants for her sons and grandchildren to store the rest as memorials to her desire to always be there with us.
I am honestly just disappointed that a local business would seemingly be so unorganized, so unprofessional, so unapologetically unfeeling, and so desperate to profit on their own minute profit gained from the interest having her money in a FROZEN account than in aiding a family who have loyal customers for over three decades. Big banks may be fee happy cookie cutter shells of the apparently outdated notion of the American banking industry, but at least they're honest about it.
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September 2023 by D. Brasco
Shamatay and staff are polite and helpful ??
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January 2023 by Stacy Z
My apologies, this is not against this location, but BankFinancial in general.I do not understand this bank. The hoops a customer has to jump through to get anything outside of basic transactions done is ridiculous. The policies & practices are on a level that makes a customer feel like we should be grateful they're letting us bank with them. I am not a customer by choice, I am here because I have to take care of someone else's finances.If you are considering becoming a customer of this bank, stop right here!There are so many better choices available.
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February 2021 by Maria Pannone
Stephanie EvansClient Rep 3Insurance ProFantastic People SkillsThank You ‼Bank Financial
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August 2020 by Roy Salinas
This place is the worst as far as Service goes. Sat in the drive up window for 20 minutes ant the 2 lines they have didn't move at all. If my wife didn't make me come I would not bank here ever
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June 2020 by MELISSA MANNING
Very nice ?? staff. Enjoy visiting financial advisor.
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May 2020 by Mandisa
I’ve been banking with BankFinancial for 20 years. No complaints! The people here are wonderful and helpful.
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August 2019 by Tim Rossi
The staff is great!
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June 2019 by Toad
Have been banking here for many years. The staff is always kind and personable, willing to do whatever it takes to make sure you get terrific service. Have never had snotty or uninterested service which seems to be the norm these days with a whole lot of people in customer service roles. They went above and beyond to help my mother keep her home when things were rough. I would, and do, recommend this bank to anyone and everyone!
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February 2019 by Cheryl Coleman
Wonderful staff..
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January 2019 by Colette Taylor
I have been banking here for 32 years my first bank account was here never had any problems very friendly and helpful.
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January 2019 by Jacqueline Sept
This branch is awesome, and so is the phone line staff! Personal security is the bomb!!!
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October 2018 by Crystal C
DO NOT BANK HERE! THEY ALLOW PEOPLE TO DEPOSIT/WITHDRAW ANYTHING THEY WANT OUT YOUR ACCOUNT....NO QUESTIONS ASKED. AND WILL LEAVE YOU ON THE HOOK FOR BALANCES. THEY ALSO TAKE FOREVER TO DEPOSIT YOUR FUNDS. MOST PPL MONEY IS DEPOSITED BY 12 MIDNIGHT, SOMETIMES I HAVE TO WAIT TO 7AM FOR A DIRECT DEPOSIT. AFTER 13 YEARS THIS BANK HAS GONE DOWNHILL....BANK SOMEWHERE ELSE!
