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January 2025 by h garcia
Terrible service from the Griselda cashier who doesn't speak Spanish, better go to the one in South Chicago Heights or the one in Glenwood. They don't speak Spanish, but at least someone else of your same race doesn't discriminate against you.
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January 2024 by Ace
At 53rd they have managed to do 53 percent of things wrong. For starters, they put my last name correctly on the debit card I got, but they put her maiden name on her card after the Banker Jasmine had her sign paperwork to correct the name that was on her older account. Long story short she never got her card after chatting almost every day about how much they suck. Someone finally got it escalated and I assume they will send the card later with the correct name now that it’s update in the app. Limited on how much you can Zelle with new account. 500 per month for new accounts and it can get up to 4000 per month after the account has been opened 181 days. Not very forthcoming with that limitation. It took them almost two weeks to clear my check for 6,000 bucks. The put it on hold and it will be ready on 1/5 as long as the funds are there. Well capital on release the funds with two days. The funds have been taken out of my account I wrote the check from. I was attempting to leave a bank that didn’t have any local branches for a bank that did, and this was a mistake. I will be closing all my accounts and I will need my money in cash. I’ll be taking my funds to BMO. I just would have appreciated the banker we sat down with to my our goals a priority. I would have never gave them my check if I knew it would take two weeks. I been with my current back for over ten years and never had an issue with checks never reported fraud before. I just been a good customer. 53rd treatment made me feel like they were helping me avoid fees if the check didn’t clear. This is standard procedure and to show you how bogus little 53 bank is. My wife got a check for 3800 we were able to use the app to deposit the check it it was all available the next day. At 53rd you cannot deposit that amount the limitation are unspeakable I hope they don’t just do black people like this. So Saturday I will need my 8330.00 in cash. Goodbye fifth third the bank we’re they do things right and do customers right 53 percent of the time. Sad!
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March 2023 by Ray Gunn #F.B.A.
Terrible bank. Terrible customer service. Refuse to cash checks drawn on their own accounts and refuse to say why. Mobile banking is slower, by days, than going to the bank... which is also terribly slow.Corporate says they do not and cannot control the local branches in any way. What is the point of corporate.Do not bank with 5/3rd
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January 2023 by Moya Pack
Terrible, mobile app never works, or is always crashing. When they made the update to the new mobile act it doesn't allow you to transfer money to pay off your credit card early, and now you cant transfer money on the weekends.. its my money i should be able to do whatever i want and whenever i want.
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May 2022 by Anti Us
Bryant I believe his name is wonderful for helping new account owners explains everything very well everything is very smooth I 100% recommend this bank for new bankers the only thing I didn’t like is the girl with the curly blonde hair every time I walk in there she has an attitude and I don’t understand why I went to deposit money twice and she didn’t say anything to me she was all like I’m waiting on you to give me your card but didn’t even say that had me just standing there Then when she put the money in my account she still didn’t say anything to me just he ended me a piece of paper so I walked away she’s done this twice
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January 2022 by J Renee
Marlana & Griselda are great ?? tellers appreciate there service at 5/3rd
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March 2021 by Big Snax
Absolutely terrible attitudes. I'm sorry you have to goto work on a snowy day, grow up and drop the tude.
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November 2020 by Chrystopher Terry
Don’t. Just don’t. Why you ask? Just don’t. The audacity of the hourly employees that work at this shack of a bank is through the roof.
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November 2020 by Madison Sweeney
Very rude tellers in the drive thru , from the way they talk to you even there looks!! Need new attitudes !
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January 2017 by Rob Fischer
I've received better, more personable service at the DMV. In my opinion, the pawn shop down the street seems more reputable.
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August 2016 by Calvin Russell
Nice and friendly
