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April 2024 by jessica herrera
Called the pharmacy regarding a question on my prescription. Keep getting hung up on. I am currently on my 3rd attempt. Very unprofessional. What's the point of verifying my information if they don't call back and place me on hold for 15+ minutes.
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March 2024 by raul lopez
Worst ever, you'll see what I'm talking about.
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March 2024 by Sundra Brooks
The wait time in line and customer service is terrible. They don't take your prescriptions serious.... like you're buying candy. People need their medications not a bunch of excuses as to why they don't have a prescription filled after days of putting it in. You're playing with people lives.....I bet if law suits start coming in to Walgreens pharmacies, you'll make your employees take peoples medications serious then.
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December 2023 by Brian Ramsey
Continues to thrive with mediocre or less then. No one at the counter or in drive up..., just me @ 10pm. The person behind the counter can't find my wife's name in the system. I gave her the DOB, her full name, her full name + maiden name, I even offered to spell it, but she says it's not there & questions if & when it was dropped off today. Called my wife to verify info..., dropped off at 2pm & told it'd be ready for pickup at 4pm. After 10 minutes of claiming it wasn't there, she finds it. Oh good! How did you find it...? Oh, I didn't see on the (PC) screen..., it was at the bottom. After I called my wife, verified info, having her text me a photo/copy of the Rx, & getting her upset, no apology!! The people that work here create their own problems & can't apologize for their mistakes either!!
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November 2023 by Kimberly M.
I've called this Walgreens several times and different times a day and can never get an answer. I actually went in to the store today and heard cashier tell someone in the back that I was calling and no one answered the phone. I continuously heard the phone ring the 30 mins I stood in line and wrote this review while no one answered. The automation line did not see my proscription which is why I wanted to speak with someone to FIND IT so I don't have to stand in their long ah line. I get to the checkout and my prescription is at another store and they can't do sugar honey ice tea about it. The pharmacist didn't say one word about the phone ringing and no one answering it. He's on the older side, maybe he couldn't hear it. Guess who will never be back to this location? Me!
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October 2023 by JOHN
This Walgreens should be closed down. In 3 years Walgreens will be out of business.
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October 2023 by Andrew Hassel
Hands down worst pharmacy experience I have had. So many mistakes, filling prescriptions that were cancelled, waiting weeks to fill other prescriptions, and last straw was waiting and HOUR AND A HALF for a vaccine that we had an appointment for. Honestly I would recommend anyone make the drive to Frankfort or Mokena.
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October 2023 by Cesar Rivera
Bad service at the pharmacy
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October 2023 by Keeping Up W.
VERY RUDE! They hang up on you mid conversation, they take a whole two days to fill a prescription. Worst Walgreens I've even encountered. They should be ashamed working with people of their community!
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October 2023 by Taura B.
EVERYTIME I go to this Walgreens the pharmacy line is ridiculous. I tried to go through the drive thru and they had a sign that the computers are gone. I'm sorry but if the computers are down how are you guys filling prescriptions inside or out? You need the computers to process the prescriptions, make sure the insurance goes through or did they just put the sign there because they are short staffed as ALWAYS!! Horrible service, nasty employees!! VERY unprofessional and disappointing. I only go here when I ABSOLUTELY have to!!
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September 2023 by Lisa A.
Wait time on the phone is beyond ridiculous! It's really frustrating when you absolutely need your medication and can't get it because staff won't even bother to answer the telephone! Sometimes issues can't be resolved on the app/online...just answer the phone!Rxs you think you've submitted for refills online are frequently not ready for pickup due to processing issues that could have easily been resolved if staff cared enough to look at rejection/insurance info.
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September 2023 by Nelly M.
This Walgreens more than once would not have my prescription filled when I needed it. The Shorewood Walgreens always did way before hand. Not to mention the employees wear their AirPods. Not professional what so ever. After this refill I'm changing locations. Don't waste your time trying with this location.
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August 2023 by John B.
THIS WALGREENS SUCKS! There is nothing good about walgreens. They would F-up a two car funeral. I could not get RXS filled or delivered from this store. This was after a Frankfort location was doing the same thing not able to get you RXS. Im done with getting rxs anywhere....F-walgreens!
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August 2023 by John D.
Unprofessional I tried to order something online for someone birthday they told me at the last minute had to cancel order I'm pissed
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June 2023 by Adetayo Johnson
If I could give this janky place a 0, I would. They don’t deserve a one star. It makes NO SENSE I have to wait in line for over an hour to get my prescriptions. And then when you call, you’re waiting over an hour. This is the worst pharmacy ever and they don’t do anything to improve. It’s a struggle just to get medicine, ridiculous! Everyone needs to be fired.
