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April 2024 by Cece D.
We would always bring our dog in to get groomed, but we had to stop since they kept getting water in my dogs ear and giving the poor girl ear infections. Every time we go back we would always ask to please not get her head wet and she is always soaked after. We give her baths at home now and i know she wasn't the issue because she just stands there in the tub and doesn't move... i would not recommend the grooming section.
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March 2024 by Danielle V.
I only stop in here on "emergency" basis for my pet when I'm critically low on food. They had what I needed in stock, but had to wait for the associate (and possibly a manager) finish their conversation before being helped at the register.
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March 2024 by Wayne V.
The staff are amazing. The product selection is awesome. However, I found out today that their Pet Hotel, as well as every other pet hotel, is not staffed from 9pm-6am. I will no longer be using this service while this is the case.
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March 2024 by Mercedes Biddle
Store is always clean, easy to locate the products I need. The staff are always friendly
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February 2024 by Hazel Tighe (MoMo)
I just go for my dog food.
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February 2024 by Judy Anguiano
Great Place to Shop
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January 2024 by Bernadette Weber
I always love going to PetSmart! My pup Skye loves going to Doggie Day Care and shopping around the store with me. Everyone who works there seems to know my dog and she basks in the enjoyment of belly rubs breaks as we run into store employees!
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January 2024 by Cassandra Littleton
Plenty of supplies to choose from.
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December 2023 by Rick Korallus
Very friendly and helpful staff.
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November 2023 by D
My dog had an awesome experience at the Pet Motel and Doggy Day Camp!
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November 2023 by Idessa B.
If I could give half a star I would. We brought our dog in for grooming services recently and from the beginning the experience was horrible. Not only was our pet accused of being aggressive and was threatened that he would be turned away normally and that we should book when other pets are not around was offensive. Keep in mind our dog has been visiting and was trained at this location! Not only was the grooming job half done (his tail was not groomed at all) there was nothing done to rectify this issue. We will not be returning to this location and will be searching elsewhere for a better groomer.
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September 2023 by Lisa K.
I experienced the worst customer service this morning at 7:00 a.m. in the grooming department. First of all, I arrived at 6:48 and an employee that was standing outside informed me that I would not be allowed in the store until 7:00. Fair enough, however my appointment time in the grooming salon was 7:00 a.m. So, I went back to my car for 10 minutes. Approached the store at 6:58 and an employee standing outside smoking opened the door to let me in. I looked at my watch and it was 6:59 a.m. I walked into the grooming salon where the same employee (I believe it was Lacey - long brown hair) informed me that I would have to wait a few minutes because she was not allowed to punch in until 7:00 a.m. Ok, but now I am starting to get irritated with the customer service I am receiving. She then informs me that she doesn't make the rules and gets an attitude while walking out. I am standing there waiting for her to come back and in walks "Jordan" the inventory manager. He tells me to step out of the salon because the girl that walked out needed to take her dog to day care!!!!! My appointment time was 7:00 a.m. Why do I have to wait for the employee to take care of her business on company time, and why didn't she ask me to step out? Not only that the way he talked to me was like I was his worst enemy. He was definitely treating me like I was inconveniencing him. At that point I told him I would be leaving and not coming back and I told him I have never been treated so rudely. Terrible customer service. Both employees acted like they could care less.
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August 2023 by L P
The PetSmart hotel experience for my pup was excellent. They took very good care of Winter for 5 nights while I was on vacation. The staff provided an update each time I called to check on him. I will definitely recommend & utilize the pet hotel in the future.
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July 2023 by Meags Sperk
Came in for a filter for my fish tank. Was helped by the manager. Friendly and very helpful. Had to wait a bit for help with buying fish. Bought neons and danios and a filter. Happy with purchase and stopping in this Petsmart.
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June 2023 by Joyel E.
If you truly care for your pet, do not take them here. I used to bring my pet here quite often, but I noticed that they do not take them out for potty breaks and one day I kept my dog there for boarding for two days. When I came to pick him up, he barely recognized me because he had been under so much stress. It took him about three days to get back to his old self, but I will never put him through that torture ever again. When they brought me his bed and blanket, it was tied in a knot in a clear bag but when I came home and opened it, everything was soaked in urine. That is totally unacceptable!