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January 2025 by Stan Czyzewski
John Lesniak retired and I was never informed. He never finished up with my home insurance and never returned phone calls or emails while I was with him. Clown show
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January 2025 by KEVIN COLLINS
Would leave zero stars if I could. I have had insurance thru AAA ( John Lesniak, agent) for over 15 years. I used to recommend it to everyone. Can't do it anymore, requests for clarification of policies were not responded to; invoices of my son's policies were sent to me; cancellation of my son's auto insurance was done because he never received a bill; lastly my boat insurance policy was changed without contacting me. This last one, wore my patience out. No personal service like a phone call or verification of the process, Find a different company for insurance.
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November 2024 by Grisel Guadarrama
I have been with AAA since 2007. Never had a bad experience until recently. John, one of their agents, was really good but now he won’t even answer email or calls. The facility manager never called me back. I just needed a quote to add solar panels to our insurance. But nobody wants to be neglected.
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October 2024 by Stef t
I came in for an international license permit and let me just say that Mrs.Bertha needs an extremely high raise! She was amazing! Very helpful, kind spirited and professional! I am so happy I came to this location for help!
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July 2024 by Bob Hum
Very helpful in and out
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July 2024 by Nadia Flowers
My car insured went up a couple hundred dollars within a matter of 6 months. No claims and I have a great driving record. I was hesitant to renew with this office but decided to change from paid in full to monthly.
About 2 weeks after renewing my auto insurance I was getting a home owners quote with another agent in a different office, which I then find out that although I have renewed my auto insurance AND paid the 1st installment, my insurance was cancelled.
The home owners insurance agent was so perplexed he immediately called the branch to speak with the manager who did not immediately return his call. He called to take of 4 times to this branch before getting Sarah.
Valarie then calls me and says it should be taken care of by the end of the day. I never received another call saying it was corrected. Moving forward, today I go online to the mobile app where it shows I am still without insurance.
Naturally, I call Valeria who had the nerve to raise her voice saying she’s done everything she could possibly do and all we can do is wait til the “higher ups” get to it. I remind her that I am driving with no insurance and that that alone is illegal although I made my payment. All she offered was excuses. I would not recommend this branch in fact, they need revamping.
My next call is to corporate and then my attorney if this is not resolved expediently.
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April 2024 by Percy Olive Jr
Driving down I57 and it was a piece of hard plastic in the middle of the road, I tried to swerve pass it but it hit my front driver tire and it immediately caused a flat. I called AAA and within 10 minutes they was there to help me change the tire due to a stripped lug nut and I was able to get the tire replaced. Great service, fast worker, and efficient time management.
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March 2024 by Moe AbuRub
Thank you Amelia for the professional service 👍
Friendly and quick
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November 2023 by Andy Wong
Great agents work here!! Very friendly
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November 2023 by Kenneth Purscell
We came in with a question. There was nobody at the front desk, and after waiting a few minutes we heard someone say, "What do you mean someone is here?" When we asked our question and sought advice, it was quickly clear that people were not listening and really weren't interested in doing so. We knew our situation is odd, that's part of the reason why we sought travel advice from people know travel. But we were obviously outside their accustomed box. Their only proposed solution was to get back into the boxes everyone else is in. Beyond that, nothing. They were not interested. And as we left, the person who had come to sit at the front left for the back. The front desk was once again empty. Walk-ins are apparently not a thing.I love AAA and have used their travel services before. We did not book through them this time, and maybe this office resents that. But we are *members*, and that should count for something. Now I doubt that we will book with them in the future, and that's a shame.
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October 2023 by Bob McAllister
Great organization and was very helpful for my needs. Highly recommend becoming a member.
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September 2023 by Thomas Swingler
From July 8th to August 6th of 2023, I went on my first trip to Europe. David Muldowney, a superb travel advisor from the Orland Park AAA office, helped me to make the trip a lifetime experience. After getting several Viking fliers through the years, and recently retiring, it was time to see Europe. I originally signed up with Viking directly for a 15 DAY Grand European Cruise. After talking to David on the phone, the trip was transferred to AAA. With David’s help, and a nominal surcharge ($300), we were able to add extensions both before and after the cruise with Viking flying me to Paris 9 days prior to my river cruise departure and after the cruise flying me from Budapest to Rome and then home 6 days later.David helped me in planning these itineraries in accommodations, restaurants, and sights to see. He has had personal experience in the areas that were visited, which let me make the most of my adventure. Three days in Paris, one day in Brussels, one day in Bruges, and 3 additional days in Amsterdam were planned. After the cruise, we added Rome for three days and Florence for 2 days.David reserved hotels and necessary rail connections between the stops. For each city he presented several accommodations to choose from while explaining the advantages of each area. Wherever possible he obtained high speed rail connections. David and I had three personal meetings covering his experiences in the locations. He also sent numerous source articles presenting entertainment, restaurants, bars, and sights of each area.With the help of David Muldowney and using the Rick Steves travel books I experienced a trip I will never forget. I recommend contacting David for all of your travel needs.
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September 2023 by Thomas S.
From July 8th to August 6th of 2023, I went on my first trip to Europe. David Muldowney, a superb travel advisor from the Orland Park AAA office, helped me to make the trip a lifetime experience. After getting several Viking fliers through the years, and recently retiring, it was time to see Europe. I originally signed up with Viking directly for a 15 DAY Grand European Cruise. After talking to David on the phone, the trip was transferred to AAA. With David's help, and a nominal surcharge ($300), we were able to add extensions both before and after the cruise with Viking flying me to Paris 9 days prior to my river cruise departure and after the cruise flying me from Budapest to Rome and then home 6 days later. David helped me in planning these itineraries in accommodations, restaurants, and sights to see. He has had personal experience in the areas that were visited, which let me make the most of my adventure. Three days in Paris, one day in Brussels, one day in Bruges, and 3 additional days in Amsterdam were planned. After the cruise, we added Rome for three days and Florence for 2 days. David reserved hotels and necessary rail connections between the stops. For each city he presented several accommodations to choose from while explaining the advantages of each area. Wherever possible he obtained high speed rail connections. David and I had three personal meetings covering his experiences in the locations. He also sent numerous source articles presenting entertainment, restaurants, bars, and sights of each area. With the help of David Muldowney and using the Rick Steves travel books I experienced a trip I will never forget. I recommend contacting David for all of your travel needs.
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September 2023 by Geralyn Howard
Informative but they don't do currency exchange anymore.
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July 2023 by Moe M.A
Thank you Amelia for the professional service ?Friendly and quick
