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March 2025 by khaled Alhaidar
I wish I can give one star to you !!!!!! You guys gave me the most freaking hard time to cancel My Wi-Fi It took me literally More than three hours to cancel it with you guys On the phone Besides that When the first day I come to you You guys that will get free phones For trade us about phones Which is all lies I literally give you my dad ID and I give you my ID and you still saying oh after two months And keep telling us like two different prices And the cable and the Wi-Fi almost like $300 Even more and you telling me your speed is highest No sir, your speed is 39.04 Mbps on top of this When I finish with the call finally I went to UPS to return the Wi-Fi box You were saying The Wi-Fi doesn’t have even serial number On the back of the Wi-Fi so I have to call back again and stay another freaking three hours The worst terrible experience I never have 👎🏼 never be back to you again
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March 2025 by Lisa Kosary
Marco was helpful with my question/issue
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March 2025 by Steve Szyndrowski
I went on for an appointment to upgrade my phone on 2/25. Christina helped me promptly. Unfortunately, the entire time she helped me, she wasn’t personable at all and almost seemed bothered by having to help me. Honestly, she didn’t even smile or show any enthusiasm the entire 30+ minutes she helped me. As my phone was transfering data, she went to help other customers (not a problem. I get it). Mohammad ended up helping me and answering some questions while she was busy with the other customers.
I received my new phone upgrade via trade in with no issues. However, the next day, I received an email stating that she had signed me up for a $50 a month protection plan that I didn’t want or need. I was never once asked if I would like the plan the entire time I was in store but she had added it on to my plan regardless.
Luckily the company took it off my bill and plan after calling the corporate number. It was there I was told that salespeople receive commissions for these upgrade sales and she was trying to be slick.
While this store is close to my house, I will most likely not return after this experience or will be asking for a different sales person.
The only reason I’m not giving one star is because Mohammed was absolutely fantastic and his assistance was friendly, enthusiastic, and helpful and that should be recognized!
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June 2024 by Lenore Stephens
Tiffany was a great help in getting me set up with my new phone. Very friendly and great customer care & support!
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June 2024 by Jessie Rose
Tiffany was so helpful and thorough- and efficient. Thank you!
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June 2024 by Daniel Pawlowski
Marco was great
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June 2024 by Dorcas Payne
Marco was very good at selling me today. I came in to get a SIM card and left with a new phone! His selling pitch was A1
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June 2024 by Casey Farrow
Marco was wonderful! He helped us out with setting up a new phone plan. Though it took us a bit to get through the whole process, he was incredibly helpful and very patient with us. Thank you Marco for all you did for us.
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June 2024 by Kyoko Keehl
Marco was extremely helpful and helped us leave happy and satisfied
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June 2024 by Cedric Jamison
Marco was very helpful helping me with my new device.
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June 2024 by Elizabeth Connors
Marco was a huge help getting our phones traded in and up and running!
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June 2024 by Mohammad Alnimer
Bad customer service
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June 2024 by Erin Stewart
Tiffany was very gracious and patient with my situation. She was busy at the time and she made sure everyone had the proper attention they deserved. Awesome experience!!!!
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June 2024 by dave robley
Marco was helpful assisting me with my new SIM card.
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June 2024 by Bonnie Sweeney
Marco was super patient and helpful with saving me money on my tv and internet service
