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March 2024 by Allaiddean Mizyed
I’m really not surprised that this bank is at a 2.8/5. Horrible uneducated unprofessional bank and tellers. I’d advise anyone to either go to a different branch if u need assistance or completely switch banks. They are horrible as is Bank of America. If I was able to give a lower review I would have. 1 star is being too generous
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August 2023 by Colin Schofield
Have tried calling many times today and yesterday but no one is ever available to answer the phone. The automated options eventually just said, "Thank you for calling. Goodbye." and hung up on me.
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July 2023 by Jamie C.
horrible customer service. the tellers are rude and not at all helpful. had an attitude immediately, judgmental of the way people look.
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June 2023 by Sawsan. Mahmoud Abuakar
I love Bank Of America!Their app is fast, easy and safeThe advisory specialistMs. Lauren OrsenoVery friendly ,She knows what she’s doing!Always there to help and she gives the right advice,On behalf of me and my company, We thank Ms. Lauren Orseno and the staff of Bank Of America for their services and We greatly appreciate how our company grow with them,Honestly I wouldn’t change Bank Of America at all !Thank you ,
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June 2023 by Jessica J.
Omg this place was a nightmare after nightmare. I was going on a trip only to Michigan city casino and could not get my money. Some thing was wrong on their end and when you are in their waiting I felt so like a number.
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April 2023 by Mikeya P.
Clown Napoleon complex possessing manager wasted my time yesterday by not knowing his company's own policy on account name changes. A simple call to corporate and I was advised of the correct policy.
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March 2023 by Erika Kyles
Thank you so much Lauren Orseno and Laura for helping us today. We came in 15 mins before closing for a very serious transaction and they gave us some of the best customer service. We never felt rushed or like we were a burden. This is completely different from the 2 previous branches we went too. This will be our permanent location.
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November 2022 by Keyur Tailor
I have been with Bank Of America for more than 10 years. Excellent customer service. Recently we joined their business banking. They got more benefits than any other banks out there. Keep up the good work EVERYONE ?
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November 2022 by Radhika Salon
One of the best Bank of America location in states. They took care my business needs. Left very happy with the staff. Staff are very friendly and willing to help. I will personally recommend this branch for any business help. I also bring all my personal banking to them after doing business with them. This team are doing amazing job, and BOA is so lucky to have them.
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November 2022 by Mousa Zughayer
I've been a customer of this branch for ages. I was kind of shocked to see they had 2 stars. I referenced a review from a gentlemen named Lucas. I believe I was in the center that day, and I also had Lisa as my teller. Per usual Lisa was not only world class but her attention to my account and teller services is bar none. This is the best of the best banking institution and I can honestly tell you if you are serviced by Lisa or any of these employees here especially the manager Viren, you will walk out happy.
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November 2022 by ALLSON CEREJO
Great staff and overwhelming experience, Especially Mr. Viren Tailor is one among them who made our experience very satisfactory. He helped us with all the questions we had. Thank you for your service and I will highly recommend this location to my friends & family. Kudos!!!
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November 2022 by Lucas Best
Extremely unprofessional and poorly run. Specifically regarding the unhelpful and rude attendant Lisa. I understand it’s hard to find quality workers at this time, but you don’t have to hire just anyone. Its actually very easy to greet people with some sense of respect! Lisa was clearly in a bad mood prior to our arrival, but this is customer service 101. More then 30 minutes after the lobby opened there was still no teller at any bank window. They also don’t have any car service. Bank of America is not well run enough or offer enough services to justify the terrible customer service and often predatory practices. If you don’t believe me, read some of the other reviews. I highly recommend choosing another bank.
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November 2022 by Kayla
If you are ever bored, go look up the Bank Of America wikipedia. They have pages dedicated to lawsuits and controversies! If you want a predatory bank, one that frequently is paying out settlements for fraud, look no further!!!
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November 2022 by Kel P
They move quickly in the teller line. It looks long but it’s no more than a 5 minute wait. I was happy with my experience with this center.
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August 2022 by Tay Lovett (Tay)
Worst bank in the world! They NEVER give out the correct information. Was told that a cashier’s check would have a hold for a few days, then most of the amount would be available and that the remaining amount would be available a few days later. Now they decided to do an extended hold of 9 days. No one could help. The most irritating thing ESPECIALLY since it’s an IRS refund check. I’m tired of doing business with banks especially Bank of America.
