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February 2024 by Mohammad H.
The gentleman KENNY Help me out was very nice. Probably the most easiest experience buying a shoe id definitely be coming back.
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February 2024 by Barbara H.
Lots of customers in the shoe department and no salespeople to be found! Finally, after another customer and I looked around for a bit, I spotted a kiosk. I looked up what I wanted and pressed the button for it to be brought out to me. It said it was in stock. Finally a salesperson arrived and asked what he could get me. He wnt to get it then came back out asking my shoe size again. He wnt away to get my shoe and came back saying it was not in stock. There were at least 20 different customers. Eventually another salesperson arrived, and he ran into me! He did apologize, but I was standing right there for a moment and he still ran into me! The last time I was here (about a month ago) there was also no salesperson. I walked to the front counter to ask them to get someone. She also walked away for long periods of time and was the only person working (loosely used the term working because she, like today's associates, was barely working).
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January 2024 by Mary Lou Herbias
If you enjoy being followed around the whole store for the entirety of your shopping experience solely based on how you look and dress, then this is the place for you. Horribly obvious profiling from staff. The looks exchanged from employees when I pulled out my credit card at the register as if they were surprised I could afford what I bought is embarrassing and almost laughable. If I could give zero stars, I would.
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January 2024 by 4everPhree 100%
Easy store to navigate. Escalator helps for 2nd floor shopping
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December 2023 by N J.
I honestly would give them 0 stars for service and customer experience. I submitted a pickup order request that took over 6 hours to fulfill and when I called to cancel one of the disrespectful reps refused to return my order telling me it can't be done then hung up. I called again asking why and he hung up again and continued to pick up and hang up without answering. First time shopping here and will be my last. I understand the holiday season is busy; however, it doesn't give an excuse to be disrespectful.
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October 2023 by Czochara Kamil
I bough a mattress that was leaking air, wanted to turn it back but lost receipt, they offered me 2 dollars !!!!!
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September 2023 by Vernell Norman
It was awesome no way in the line. I only went in there for 2 yeti's.
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August 2023 by Lincoln Thinkin
Good experience but inventory seems to very low and staff seem to be overwhelmed with customers
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July 2023 by Phuong Nguyen (Son Nguyen)
Friendly staff and great price for what we need. Will be back
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June 2023 by Adriana Tarasiewicz
If you are looking for shoes go straight to Kenni. I went in for some shoes and the first 2 gentlemen I got clearly didn’t want to help. It was like pulling teeth to get any help. Kenni was super friendly, super approachable and very knowledgeable. Can’t recommend him enough.
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May 2023 by Alixx C.
Trash place. Just like the rest of the reviews say. Clueless workers and incompetent management. I guess things would have worked out better if I went to the one in Joliet.
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April 2023 by Nick Smith
The people that work in the shoe department just don't care. Took forever to get help. We ended up buying elsewhere online. Would have bought at the store if the workers actually did there job. This has happened on multiple occasions.
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April 2023 by Rick B.
Liked this Dick's ... they have a lot of stuff---all the brand names you are used to, including their own private labeling---and it is all presented in a attractive layout. Nice big clean store, roomy aisles to shop in, and two levels of merchandise. They stock just about everything you can think of from clothes, to golf clubs, to weights, to gym shoes, to fishing gear, etc. Liked the store and the staff was helpful. Pricey merch, but I think that is just the way it is today. Still and all, we will return.
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March 2023 by agirlwhoishere
No workers around and when one finally appeared they were of no help, just said they don't have that size and walked away when I tried to ask about another shoe.
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January 2023 by Tommy Mac
Pretty standard location. The staff is visible and are very helpful. Selection leaves a bit to be desired. Prices are a bit on the expensive side.
