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April 2024 by Edward Hack
My wife got to this facility at 5:27 this evening. CLOSED. I thought you were open till 5:30. This has happened to my wife multiple times. You DESERVE your "lofty" 2.5 rating.
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February 2024 by Debra Carey
Pack a lunch. Still waiting for a banker after 1 1/2 hours. I need to renew a CD. Only one banker here. Lord only knows how much longer I'll be waiting. Disappointing. ?*Total wait time was 2 1/2 hours just to be called*
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February 2024 by David Carey
Worst customer service I have ever experienced. After waiting almost 2 hours to see a banker, we have still not even been acknowledged. We reach out to who said she has the branch manager Diane Martino who was extremely unhelpful. There is a reason they have a 2.7 rating. Take your money to a bank that cares about their customers.
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February 2024 by jane Kilanowski
Very disappointed and not at all what I'm accustomed to from this bank I've been with for over 30 years. Called 4 times and always sent to voice mail tell me busy call back. Went on line to make phone appointment which was confirmed. NEVER GOT A CALL
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September 2023 by Connie
The Orland Park West branch of Fifth Third has the most incompetent personal bankers and bank manager I have EVER encountered. It took several visits to the bank to get a simple automatic payment for my monthly condo association fee set up. I dealt with four different people, including the manager. Not one of them could do it right; they seemed incapable of figuring out their own system. They couldn't even enter the payee name correctly.After three visits to the bank trying to get them to set up the payments correctly, I spoke at length with the bank manager. I was told the payment was now set up correctly. However, when I checked my account a week or two later, the payment due that month had been CANCELLED. And the recurring payment I had requested was not set up.I had to go to the bank AGAIN and spend about an hour talking to the branch manager and an employee (the one I originally dealt with, who screwed up the payee name). They assured me the payment was finally correctly set up.Guess what? It wasn't. The bank employee couldn't understand my simple instructions. She set the payment up for the FOLLOWING month instead of the current month, which was already past due.Another personal banker, Reginald Montgomery, who I had dealt with previously on this matter, accused me of cancelling my payment myself. When the branch manager admitted it was the bank's fault that the payment was cancelled, I asked for an apology for this false accusation. I never got the courtesy of a reply. It is unbelievable that Fifth Third screwed up so many times and I had to listen to a personal banker blame me for their mistake. Apparently this Fifth Third branch believes it is good business practice to blame the customer for their errors.On my fifth and final lengthy visit to the bank, the branch manager and the most incompetent employee were trying to get "external" people involved. By now the payment was so late I was assessed a late fee by my condo management company. I had to give the manager the contact info for my condo management company to let them know it was the bank's fault that the payment wasn't made on time. I finally had to leave for an appointment before they could figure things out, because it was taking so long.Later that day I received a call from the branch manager who told me to mail a check to pay the assessment myself! SO...five visits and about four hours of my time, and I'm told by the bank make the payment myself because they couldn't figure out how to do it correctly and on time.If you don't want to suffer the stress and waste of time I endured in dealing with such unbelievable, inexcusable incompetence, I recommend banking elsewhere.
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August 2023 by Connie S.
I have seldom seen such incompetence and disregard for the customer's time as I've dealt with at this bank. Instead of "a Fifth Third Better", a more appropriate slogan for this 5/3 branch would be "Five Times Worse (than any other bank)." I went to the bank to have a personal banker set up automatic payments to pay my condo assessment monthly. I had to go in several times to get this simple task done. The first time the banker did not know what a Roman Numeral was, so she kept incorrectly typing my condo association name, which contains a Roman numeral. Another banker had the nickname of the payment set up as the payee name on the printout I needed for proof that the account was set up, so it wasn't correct. It was also incorrectly not set up as a recurring payment, which I had asked for. When I went in again to have the name corrected, I was assured everything was correct. However, when I checked to see if the payment was made on the date it should have been made, the payment was shown as cancelled. When at a later date I asked a personal banker (Mr. Montgomery) why it was cancelled, he rudely told me that I had cancelled it. I told him I did not--why would I cancel a payment that I came to the bank to set up? He insisted that I cancelled it. As it turned out, the Fifth Third cancelled it erroneously when they fixed their mistake of having the wrong payee name. So frustrating to be accused of lying by a bank that won't admit their mistakes.I then visited the bank AGAIN and spoke to the branch manager, Diane Martino. By this time my payment was very close to being overdue and could not be sent to arrive in time. She and one of the personal bankers worked on it and assured me the payment would be made. I was in Diane's office for something like an hour. I explained that this was the 9th, the payment is due no later than the 10th, and it must be sent right away. I had to ask her to contact my condo management company to ensure I wouldn't be charged a late fee due to all the delays caused by FIfth Third's incompetence. I had to contact the management company to ensure that Fifth Third was doing what they said they would, since I had no reason to have faith anymore.The last straw was when I checked my condo assessment account TWELVE days after the branch manager and personal banker promised me it was all correct and payments would go out on time. Now the payment was really late, and Fifth Third NEVER SENT IT OUT. The bank employee was totally confused. Apparently everything I said in the one-hour session with her in the branch manager's office weeks earlier went right over her head. I spent another hour or so in the branch manager's office while they tried to figure out their own system and how to fix their numerous mistakes. In the end, the branch manager called me and told me to mail a check myself to make the payment. So, at least four hours and five visits to the bank resulted in me mailing a check myself and now worrying that I'll have a late fee because Fifth Third had NEVER YET correctly done what they said they would do. If they can't hand a simple transaction like setting up an automatic recurring payment without screwing it up several times, how can you trust them with anything else? I'm switching all my money out of this bank as soon as I can. When I moved some of it to another bank, they told me that a lot of customers are moving money out of Fifth Third into their bank due to the problems they experienced at 5/3. I believe it. The incompetence at this Fifth Third branch is staggering. And the rudeness of a bank employee blaming me for their mistake is unbelievably bad customer service. I asked for an apology and of course didn't receive it.
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October 2019 by Cindi DelFiacco
I have been with 53rd many years. We recently moved to Homer Glen, and employees at this location are friendly, helpful, and knowledgeable.
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August 2017 by Kathy N.
I cannot give them a good review. I had a Fifth Third master card with a fraudulent charge on it since February and it was approved as a refund. It is now August and I am still waiting for my credit. They are still looking into it. Do not get a Master Card from them!
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August 2016 by Jennifer M.
Super positive experience at this branch. The manager Jason D was very professional, helpful, and not pushy at all. Answered questions and was able to get what I needed taken care of quickly.
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May 2016 by hu hu
I deposited cash today and the ATM just ate my money. Do not go
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January 2015 by HDVideoGallery
Terrible! I had a savings account at this bank that I did not use in a while. Much to my dismay they started charging me a 'dormancy fee' of $5 per month!! No notice was given about this at all. I went in to the branch to ask to have the fees waived and Jason D., the assistant vice president of the bank, said he could reimburse half. I was still upset but thought is was better than nothing and made an appointment for the next day to take care of it. As I was walking out the bank he came outside and yelled "forget it! I'm not waiving any fees!" and walked back in the bank. What an unprofessional person!! Never bank at that branch!! He was a complete j****
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January 2015 by Randy L.
-Regarding the Orland Park West branch and Jason Dreher Terrible! I had a savings account at this bank that I did not use in a while. Much to my dismay they started charging me a 'dormancy fee' of $5 per month!! No notice was given about this at all and they stopped sending me monthly statements as soon as the fee kicked in. I went in to the branch to ask to have the fees waived and Jason D., the assistant vice president of the bank, said he could reimburse half of the fees. He told me (in a very snotty way) it was in the fine print when I opened the account. Ever try to read the fine print on those agreements? They are like 5 pages long! I was still upset but thought it was better than nothing and made an appointment for the next day to take care of it. As I was walking out of the bank I muttered to myself that I won't bank here anymore. He then proceeded to follow me outside and yelled "FORGET IT! I'M NOT WAIVING ANY FEES!" and walked back in the bank. I was to upset to go back in and ask why he would go back on his word. I guess he is just an unprofessional person!! I would never bank at that branch again! He was a complete j****
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October 2013 by Caesar Jones
The customer service at this location is amazing! Every time I enter the bank, I am always greeted and treated with respect. They understand my time is valuable and they get me in and out without any issues. I just moved all of my family's banking here and I have no regrets!
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January 2013 by Thomas Wolfe
Horrible customer service. They ended their free checking, which I had, and they did not provide any advanced notification (mail/etc) that my account would be changed and what my options were. Instead, I get a call at about six at night yesterday from one of their personal bankers from this branch telling me I needed to change my account over right now and I'd need to pay them an additional $11/month since I don't generally have enough in there to meet their minimum balance. So, I told them I'd be closing my account. Could they do it over the phone and just mail me a check for my current balance? Of course not. I had to drive over there the next day (since it was six at night and they were closing). Then, when I got there today, the same personal banker that called me was there and was showing another customer how to use their bill payment feature on their website, and waiting as the customer was talking on the phone to a third party over a billing dispute (seriously, she should have been able to help others instead of twiddling her thumbs waiting for a customer to finish another separate personal matter). This would be fine, but this went on for 50+ minutes and there was nobody else there that could service myself and the handful of customers behind me. I went to the branch manager and was told I needed to SCHEDULE AN APPOINTMENT to close my account and that he (nor any of the other dozen or so employees) was not able to assist and I'd have to wait for the one personal banker to be free. The cherry on top was that this personal banker won an award last year for I think "outstanding customer service". Oh irony. I tried calling their "customer service" 800 number... the automated system failed to recognize my account number. After waiting long enough (no, "please press # to speak to a representative") I finally got through to a customer service rep who told me I'd be able to close my account over the phone with them and they'd mail me a check (while talking with him, however, the personal banker finally was free to close my account, however, the customer service person was not able to direct me to whom I could leave feedback with...). They should: 1. Cross-train employees 2. Fire this branch manager for incompetence (and possibly the personal banker who should have told the lady in front of me that she needed to assist other customers and to please wait ~5 minutes). 3. Fix their phone system to accept checking account numbers/just connect people to a real live person 4. Notify people far in advance about changes to their accounts, no phone calls the night of. 5. Encourage feedback/surveys from customers. I'm never doing business again with "The Curious Bank".