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March 2024 by Joe PALERMO
EXCELLENT SERVICE, VERY PROFESSIONAL, KNOWLEDGEABLE AND RESPECTFUL...
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March 2024 by Tina Gee
I must say The staff , service tech and work of this Gerber site was truly excellent. From the start, personable and professional. Knowledgeable and supportive. My vehicle looks and runs great. Didn't even know that I was in an accident. Thank team Gerber- Southwest highway
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March 2024 by Bruce Johnson
If you need a honest qualified collision repair shop Gerber should be your first stop, you won't be sorry.
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February 2024 by Sylvia Schield
Gerber Collision was excellent at fixing my car after I had been rear ended. My bumper was fixed and the car looked brand new. They were courteous and the job was fantastic.Thank you for fixing my vehicle.
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February 2024 by ray khouchaba
Very attentive personal busy shop obviously because they do good work I had to go back for a part that wasn’t working right but they are rectifying the situation
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January 2024 by Habeeb Sweis
One of the top 5 worst experiences I ever had, first it took a very long time to finish the repairs, second the arm wrist got broken while the car was at the shop, I had to call the shop at least 4 times to get an update on the status and the thing I was told that they had to call the insurance company to file another claim to fix it although they broke it and the shop manager told the insurance agent they I was mad on the phone call and I had to be nicer when talking to him, so unprofessional, I would not recommend going to this shop.
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December 2023 by Veronica Kapa
At least 2 problems have notified shop about. Should not have to go back to have things fixed that weren't related to original accident.
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December 2023 by Jerry Kendra
Very nice and professional
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October 2023 by Tim Meehan
No thanks. I don’t need to general manager to call me and blame “Joe Biden” about your establishment unable to manage their time effectively - after having my car for 1 month, as well as seeing the final cost for my repair as TRIPLE the amount it was originally quoted.Do better. Stop over promising, under-delivering and bait and switch price gauging. It’s lazy and pathetic.
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October 2023 by Rhonda Skolnik
We took the car in for service for a scratched and dented door due to scraping a concrete wall at a parking lot ramp. Very minor looking damage. The work they did was excellent. 2 yr old car looks like new. There was not a speck of dusk inside of the car after they cleaned it. The only negative was the customer service did not give us an update on the progress. We called numerous times and got different answers each time. Service is a 10 out of 10. Customer service is a 5 out of 10.
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September 2023 by Elizabeth Kos
Gerber did an amazing job and fixed my car earlier than expected!
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August 2023 by Kurt Ackerman
Windshield was replaced at their location due to needing a calibration for my front facing camera. The moment I was in the car I noticed the absolutely terrible work that was done mounting the electronics. The housing was not aligned or mounted properly. The camera that should be inside this housing was outside the housing, and the camera moved around freely. How can a calibration be performed with a camera that isn't stationary? How could work this bad be acceptable to anyone who takes even a little pride in their work? The answer is that it can't, but this is what happened. The job was so bad, so visually apparent, that I know this technician didn't know what he was doing. Instead, he lied to me about the job having no issues and released the car back to me. I've attached before and after photos to prove my point.Management is working to fix the issues, but I'll have to take it in again, arrange to be away from work, be without a car, arrange for transport back and forth, etc, all because they couldn't do the job. In the end, I know they'll get it right because I'll make that happen, but it's too late to make amends. This level of poor workmanship is unacceptable. I will never use Gerber or Glass America ever again.
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August 2023 by Imre B
Friendly reception with smiling employees. Large, clean waiting area. Mechanic was an informed professional who presented options in a straight forward easy to understand way.
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August 2023 by Elizabeth Santos
Excellent customer serviceMy high salute to Nancy ,Jackie and the manager who helped me all throughoutTruly a satisfied customerI would definitely Recommend this placeThanks againService: Body & Trim
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June 2023 by Maggie M.
Word of warning Gerber Collision & Glass in Orland Park on SWHighway. Practice is unprofessional, unethical, they do not follow up with customers on simple matters. Just read reviews from various people! BUYER BEWARE!
