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December 2023 by Patricia
Great selections at great prices. Very customer friendly staff.
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December 2023 by C Scott
This JCP in Orland is awesome employees very friendly and helpful. Store well stocked.
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October 2023 by Michelle Cahill
The only reason I went to JCPenney tonight was because I had a coupon for 35 percent off, I get to the register Eve was the cashier I told her I had the coupon, she said that coupon was for credit card users only?? She told me to open my app and go under coupons there was 2 coupons she said I can give you the 30 percent off, which was great, then Eve tapped my phone screen she said did you read that she was talking about the 35 percent off coupon so I look but I don’t see anything about having to use the pennys card? So I said where does it say you have to use the card?? I hand her my phone?? It was like Eve wanted to show me she was right and I was wrong?? Now Eve can’t find anything that says you have to use there card so I said can you scan my coupon see if it works?? She did and guess what it worked I got the 35 off, now Eves attitude goes from bad to worse, Eve now says you missed understood me??No I was happy with getting the 30 percent off, you were the one being persistent. You need to train your cashiers it’s okay to make mistakes, they need to know what promotions are going on?? Thanks to Eve I returned my merchandise and I won’t be back.
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October 2023 by Miranda Loving
Writing my review for Esmeralda at the photo department. AMAZING AMAZING AMAZING! I took photos at a different jc penny location and they came out horrible because the lady was not welcoming or warming. Esmeralda had my 4 month old smiling in every single photo. The photos came out so perfect. I cannot wait to pass these out and will probably book again just for her for the holidays.
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October 2023 by Gayle Richards
Great sale. Checkout places weren't as available as they could have been but as in all it was good
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September 2023 by Agent L0KEY
For a Department Store they are pretty good. There were plenty of new styles and a designs along with the standards. You have to look around to find the sales but they are there.
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August 2023 by Deborah Sawyer
I only return to the store to return an item that I purchased online. The item was not available to exchange. So I had to order it again online. This is the only reason why I gave this store a four.
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July 2023 by Miss Jane Doe
They don't open until 11AM - we got there at 9 - several other cars were there waiting and looking confused. Had to drive over to Mokena. I don't think the Orland location is gonna last much longer...
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July 2023 by Jules
Giving 1⭐️ bc the bathrooms in the kitchenware department were absolutely disgusting. There was garbage and wet tissue all over. The smell was atrocious!
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July 2023 by Gracie Garcia
They have great sales and they have big sizes and a big selection of clothes for everyone.
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July 2023 by Joel Gonzalez
Easy to shop, found the curtains we were looking, on clearance and then half off!! From $40 down to $5 !!
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June 2023 by Rob Schultz
Place is ok, but you can tell they are on borrowed time. I think ? they have some type of alcohol still contraption going on.In some places damaged ceiling tiles are a fire ? hazard. Ask yourself, if they can't fix the celling what's that say about the quality of merchandise and staff.
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June 2023 by 472
I was really pleasantly surprised at how nicely I was treated at JCPenney's extra stores inside, I went to optical for a new pair of glasses and the portrait studio to re-do grad photos and the people helping me were amazing!! Just very nice people who wanted to help me out as best they could. It also helps that the store back in those areas aren't crazy, so they weren't stressed out and panicking like a lot of the floor people probably are.
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June 2023 by Jules H.
Giving 1⭐️ bc the bathrooms in the kitchenware department were absolutely disgusting. There was garbage and wet tissue all over. The smell was atrocious!
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May 2023 by Venus D
I recently went there just about an hour ago and a dressing room worker go through my bag and rob me of my cash and take my cards out whilst I left my bag unattended for the smallest amount of time just to show what I was trying out!!!! When I had returned I saw my bag hanging in the same place gone through but yet the rest of the things I tried out were gone, and the worker just gave me a side eye whilst I noticed and told my friend about it. I know it was her because regardless of weather I saw her do it with my eyes the bag still went unreported with all other parts of her job done in the fitting room and if it wasn't her she would have offered to help me report it if she wasn't scared!!! I come here very often and now I won't and I'll tell everyone else I know about this!!!! I shouldn't feel violated and scared of your employees!!!