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January 2024 by Stephanie L
Thank you for the great customer service and discounts! We greatly appreciate your service!
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January 2024 by Jon Hudson
Quick and kind
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January 2024 by Lynn Ann
The guys that work there and take care of the front desk area are ALWAYS very kind and accommodating. It’s very nice to go into the facility and know the treatment you will be given. It’s just really nice.
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January 2024 by A R
Sat, 10/28/23 we took our Infiniti SUV to Jiffy Lube in Orland Park, IL @ 12pm for an oil change & spark plug replacement. We dropped the car off & called several times that day to check the status of our maint. Work & found they needed to order spark plugs & could either pick up our car & drop it off the following day (Sun) or leave it & have the repair the next day.Sun, we called many times to check the status of our car with no clarity. Finally, about 1 hour before closing, they told us it would be ready by closing.When we got there, the mech. was still working on it & had to wait another 50 min. for him to finish. The mech. said the check engine light came on after the repair bc he needed to change the gaskets due to oil leaking into 1 of them & they tried to clear the codes that caused the check engine light to come on, but returned after clearing it. He also said anytime we bring the car in for service they will “top off” the oil. Once paid, we drove it home about 15 min. away & noticed the car was 100% worse than what it was when brought in (shaking aggressively), the check engine light was flashing, & was misfiring. It wasn’t safe to drive in this condition as we later found out from our car manual that this could be catastrophic to the engine.We called on Mon. morning to inform them we were not happy with the status of our vehicle after paying $437.24. We told them about the current condition of our car, the check engine light was flashing & were told the mech. would be in the next morning @ 8am.On Tue.,we went back to Jiffy Lube to have them fix whatever wasn’t performed properly. The mech. was 1hr late and jumped into looking at the SUV’s issue upon his arrival. After 1.5 hrs of waiting, we went in to talk to the mech.& noticed he was extremely unsure of what he was doing. He was on the computer researching how to perform the work that needed to be done. We had no confidence in this mechanic doing any further work on our car so we took it to Infiniti a few blocks away.We were told that the gaskets in these cars need to be changed when spark plugs are replaced. We had to pay $200 to Infiniti for the computerized diagnostic due to the poor job the Jiffy Lube performed on our car. We decided to take our car to Malley’s in Frankfort (our normal mechanic shop) & had the work completed on 11/10/23. Upon completion we were told the following by the mechanic. 1. The gaskets for the spark plugs weren’t changed & per protocol, gaskets must be changed with the spark plugs. 2. The oil was tar black, so the oil wasn’t changed & gave us the filthy oil filter which we still have. 3. The oil was over-filled (topped off) & spilled into the spark plug gaskets causing the misfire making it unsafe to drive the car.The cost to us due to the damages caused by Jiffy Lube was $1,306.99 & the cost we paid for the work Jiffy Lube did not perform properly was $437.24. The diagnostic cost from Infiniti of Orland is $200. (we sent 3 invoices to corporate). The grand total = $1,944.23.We emailed corporate to voice our displeasure with the service & to give them a chance to rectify before escalation &had the store manager, Bill, reach out who dismissed everything we know as fact listed above. He stated he watched the cameras and saw the work was performed, said we did not bring the car back to them to fix the issue (yet we brought it back that Tue. to have them fix the issue stated above) so it voided the warranty. If he truly had watched the cameras and read everything he would have seen that we are right. Knowing what he was said was untrue, we asked to see the videos but conveniently corporate doesn’t allow them to share videos with customers. Bill told us he would refund our $437.24 but, corporate wouldn’t allow because too much time passed. We contacted corporate again to discuss, but our email has been ignored.Essentially, they can do/not do whatever they want to your car with no accountability because they hide behind their policy not allowing customers
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January 2024 by Donna Jasutis
I had my oil changed at Jiffy Lube store #488 on 159th and 94th Ave in Orland Park on 11/1, and it has been nothing but trouble since. Prior to this date, my car was not leaking oil, but the very next day after the service, I noticed oil leaking. I returned to the store multiple times over the following weeks, and each time they failed to resolve the issue.On November 30, after multiple visits, they informed me that I needed an oil gasket, which they replaced for a hefty $240. However, to my dismay, the car continued to leak oil. When I brought the car back, they told me I needed an oil pan gasket for an additional $250. The manager, Bill, was unhelpful and dismissive, claiming there was nothing he could do to rectify the situation.To make matters worse, when I mentioned contacting corporate, Bill refused to provide an estimate. This lack of accountability and transparency is completely unacceptable. I am appalled by the poor service and the fact that I've been left with a hefty bill and a car that still leaks oil. I expected better from a company like Jiffy Lube and am extremely disappointed with the way this matter has been handled.
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December 2023 by Amanda R.
Sat, 10/28/23 we took our Infiniti SUV to Jiffy Lube in Orland Park, IL @ 12pm for an oil change & spark plug replacement. We dropped the car off & called several times that day to check the status of our maint. Work & found they needed to order spark plugs & could either pick up our car & drop it off the following day (Sun) or leave it & have the repair the next day. Sun, we called many times to check the status of our car with no clarity. Finally, about 1 hour before closing, they told us it would be ready by closing. When we got there, the mech. was still working on it & had to wait another 50 min. for him to finish. The mech. said the check engine light came on after the repair bc he needed to change the gaskets due to oil leaking into 1 of them & they tried to clear the codes that caused the check engine light to come on, but returned after clearing it. He also said anytime we bring the car in for service they will "top off" the oil. Once paid, we drove it home about 15 min. away & noticed the car was 100% worse than what it was when brought in (shaking aggressively), the check engine light was flashing, & was misfiring. It wasn't safe to drive in this condition as we later found out from our car manual that this could be catastrophic to the engine. We called on Mon. morning to inform them we were not happy with the status of our vehicle after paying $437.24. We told them about the current condition of our car, the check engine light was flashing & were told the mech. would be in the next morning @ 8am. On Tue.,we went back to Jiffy Lube to have them fix whatever wasn't performed properly. The mech. was 1hr late and jumped into looking at the SUV's issue upon his arrival. After 1.5 hrs of waiting, we went in to talk to the mech.& noticed he was extremely unsure of what he was doing. He was on the computer researching how to perform the work that needed to be done. We had no confidence in this mechanic doing any further work on our car so we took it to Infiniti a few blocks away. We were told that the gaskets in these cars need to be changed when spark plugs are replaced. We had to pay $200 to Infiniti for the computerized diagnostic due to the poor job the Jiffy Lube performed on our car. We decided to take our car to Malley's in Frankfort (our normal mechanic shop) & had the work completed on 11/10/23. Upon completion we were told the following by the mechanic. 1. The gaskets for the spark plugs weren't changed & per protocol, gaskets must be changed with the spark plugs. 2. The oil was tar black, so the oil wasn't changed & gave us the filthy oil filter which we still have. 3. The oil was over-filled (topped off) & spilled into the spark plug gaskets causing the misfire making it unsafe to drive the car. The cost to us due to the damages caused by Jiffy Lube was $1,306.99 & the cost we paid for the work Jiffy Lube did not perform properly was $437.24. The diagnostic cost from Infiniti of Orland is $200. (we sent 3 invoices to corporate). The grand total = $1,944.23. We emailed corporate to voice our displeasure with the service & to give them a chance to rectify before escalation &had the store manager, Bill, reach out who dismissed everything we know as fact listed above. He stated he watched the cameras and saw the work was performed, said we did not bring the car back to them to fix the issue (yet we brought it back that Tue. to have them fix the issue stated above) so it voided the warranty. If he truly had watched the cameras and read everything he would have seen that we are right. Knowing what he was said was untrue, we asked to see the videos but conveniently corporate doesn't allow them to share videos with customers. Bill told us he would refund our $437.24 but, corporate wouldn't allow because too much time passed. We contacted corporate again to discuss, but our email has been ignored. Essentially, they can do/not do whatever they want to your car with no accountability because
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December 2023 by Donna J.
I had my oil changed at Jiffy Lube store #488 on 159th and 94th Ave in Orland Park on 11/1, and it has been nothing but trouble since. Prior to this date, my car was not leaking oil, but the very next day after the service, I noticed oil leaking. I returned to the store multiple times over the following weeks, and each time they failed to resolve the issue. On November 30, after multiple visits, they informed me that I needed an oil gasket, which they replaced for a hefty $240. However, to my dismay, the car continued to leak oil. When I brought the car back, they told me I needed an oil pan gasket for an additional $250. The manager, Bill, was unhelpful and dismissive, claiming there was nothing he could do to rectify the situation. To make matters worse, when I mentioned contacting corporate, Bill refused to provide an estimate. This lack of accountability and transparency is completely unacceptable. I am appalled by the poor service and the fact that I've been left with a hefty bill and a car that still leaks oil. I expected better from a company like Jiffy Lube and am extremely disappointed with the way this matter has been handled. My oil is still leaking as I don't want to take it elsewhere until I hear from corporate.
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December 2023 by Justin Delbarba (JD)
Beware. They will try hard to not honor the estimate you receive through the website for services. Just go elsewhere and avoid these swindlers.
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December 2023 by RC CARTER
Always in and out
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December 2023 by Wesley Yancey
Mike great service!!!
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December 2023 by Jennifer Mohr
Fast and reasonable. Fit me in with no appointment. Nice helpful staff.
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December 2023 by Ali Deffala
Very honest didn't try oversell any products but did recommended. Very professional.
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November 2023 by Bob Mitchell
Great job good peopleService: Oil change
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November 2023 by Monica Makin
I've been going to this Jiffy Lube for years and always have great service.Service: Oil change
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November 2023 by Adam Sinks
Had an interaction with the gm of this store nice guy and super helpfull and very knowledgeable will be back in the futureService: Air & cabin filter replacement
