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October 2023 by Sonny D.
Just purchased my 2024 NX from Lexus of Orland. Everything went well through the entire process. Our salesman Mo was great. Great personality and knowledge of the product and the process. No time wasted.I recommend Lexus of Orland and especially Mo for a great buying experience. Also, everyone else we dealt with at Orland was friendly and very good at their jobs.
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October 2023 by Earl R.
I have been here a few times before so I am familiar with their business. I was having an issue with my radio and I knew what was wrong with the radio but I wanted them to take a look at it to see what would be needed to fix it so I scheduled an appointment. I spoke with service before I got there. I let them know that there's an issue with condensation with the amp for the radio which cuts off the sound periodically for days at a time, I have a radio some days and some days I don't. Needless to say my radio was out for a few days after it rained outside so the day of the appointment I got in my car turned my car on and my radio came on (I knew this would be an issue). my appointment was at 7 AM. I arrived about 10 minutes early they opened. I pulled my car The guy from service came up and I told him I had a 7 o'clock appointment. He took me in the office. I explain to him again that when it rains outside my radio goes off until it's dry outside for a few days. He took my keys. I went to the waiting room and I waited, about an hour the guy from the service comes out and says to me. Hey Mr. Rutledge we can't figure out what the problem is. The technician needs to search a little more. I say OK about another hour goes by I'm sitting in the waiting room having a conversation. The technician comes in and stands close to the waiting room. I see him standing there but I'm on a phone call he doesn't say anything to me when I'm done with my phone call then he walks up to me and says hey Mr. Rutledge Hey Mr. He says I looked at the amp there could be a little dampness in there because I ran it through the car wash a couple of times, the radio was still on at that time he didn't said we can't figure it out we checked the lines. We checked the amp I explain to him I don't know what it is either. This is why I brought it to. For you to tell me why it's going out when it rains. He didn't say yes to me. I'm going to put some electrical grease on the leads to try and keep it from getting wet to see if that helps (that does not fix my issue) he didn't says you may need a whole new amp and that's going to cost you around $1200. Then he asks if I want to put in a whole new amp I explained to him no I did not. I ended up being there for three hours for them to tell me that it was the app which is the same problem that I explained to them it was in the first place and that they should've been checking that in the first place they they billed me $388 for them to tell me it was the same problem that I was having in the beginning when they could've just brought it in told me it was the amp put the electrical grease on the amp and left it at that so I paid $388 for them to tell me it was the amp and for him to put electrical grease on the amp and for them to bullshit around for three hours to bill me $388. I will never ever buy anything from this Lexus dealership again ever...... my recommendation don't use them because they'll have you sitting around for hours to over charge you... when I questioned it, he told me this is what we charge for service...
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September 2023 by America Olmedo
Nick was very helpful and helping us choose new tires for my car. We got a car loaner so we wouldn’t have to wait in the waiting room. The whole process was fast and worry free.
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September 2023 by Jose Valero
The appointment was easy to schedule and time slots where available.Was greeted and directed upon arrival and Service consultant check me in and confirm my concerns within 5 minutes.Great service & same day repair .
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August 2023 by Dakarai Byers
Tried to charge me for for the diagnostic fee and part of the labor costs but the warranty that I have covers everything. All I had to do was pay a 100 dollar deductible. There is still something wrong with my car. The problem is still there. They did not give me a loaner when my car was kept up there for a few days. My warranty says that I can have a loaner. I also felt racially profiled. I'm very hesitant to go back for future repairs. I didn't like how everything went down.
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July 2023 by Rob G
Sammie was awesome salesman. Straight forward purchase no games. He was kind, not pushy. Respected my time. Also the manager was great making sure I was completely satisfied with purchase (went out of his way with multiple test drives). Also Bob spent time with me, ensuring all was handled and personal info/ data was cleared when trading in my Tesla. Will absolutely buy my next car from Lexus from Orland and recommend to friends and family. Best car buying experience I have had.
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July 2023 by Ruth Park
It was great! They care about all my concerns and answered all questions. I usually got my service done in Sarasota Florida, but this time was absolutely fast the service here in Chicago. Also, I take my little girl and everyone there was nice and give us a great customer service! Definitely, I will come back in the future.
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July 2023 by Betty Burke
One of the best buying experiences I've ever had. Drove the distance to buy from Jimmy Mac and have absolutely no regrets. Even signing papers with Mike was a pleasure.
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July 2023 by Marsha Virgil
I thought I would have lexus amazing experience but that didn't happen.I was quoted one price for my vehicle. On the day of delivery of my Lexus i was offered a lower price. Really!!!! The car was in the same condition when it was first looked at.The car was not ready upon arrival. No decoration experience until I asked. Lexus offered me nothing but a key case and that's only because I asked.Unhappy ☹️
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July 2023 by Karin Bell
Nick was so great when I came in for my service on my Car! He knew I had my kids with me so he was offering snacks for them and took such great care of us while we waited. We love our experience at Lexus everytime we go we are treated like family
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July 2023 by SUZANNE WARD
My sales rep Marek was wonderful. Would recommend buying a car from him any day !
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June 2023 by Reginald Coleman
Service is always great, but since my hood wasn't completely latched after my oil change, I lifted it up to close it again. This is when I found 3 screws missing to secure this part back in place(see photos) I'm not sure why this piece was removed but I see that it's right next to the oil dip stick. Just wondering why the technician didn't care to secure this part back on the engine? John was great, but the young lady that greeted me upon arrival and the older gentleman both called me Mr. Coleman but John chose to call me by my first name?
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June 2023 by Yazzi J.
I purchased a Lexus NX350 AWD from our salesman RON. EVERYONE from the salesman to the gentlemen in the finance department treated my family & i with the upmost respect & patience .. Didn't haggle us , give us a hard time NOTHING . If your looking to buy a Lexus - this is the place you need to be . These people are honest god fearing individuals who will go above & beyond to make sure you walk out of that dealership SATISFIED! Thank you Lexus of orland! ( I wish I could remember each & every ones name but I kid you not every singe person from the people who installed our license plates to the person in the finance department to the lady who got me a coke gave us excellent service ! )
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May 2023 by Teresa Thomas
Ron and John was the best at Lexus of Orland Park! They were both very pleasant and efficient throughout the entire process. The best car buying experience yet!!
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May 2023 by Thomas L.
Very impressive and classy building. Immediately greeted at the door by multiple people. Alecks was our salesman and was very informative and patient in showing us the two cars we had wanted to see. Brought out the keys and explained all the features. Took them both for a test drive, purchased the one we wanted. Took care of the paperwork with another gentleman.It's to be mentioned that both of them stayed with us past the 8pm closing to complete the transaction.Prices were not negotiable, but if you can afford it, this is the place to go for a Lexus !!