Lush Cosmetics Orland Square offers a wide range of fresh, handmade, cruelty-free, and vegetarian products for bath, body, hair, and more. The store is known for its natural ingredients, with over 35% of products being packaging-free ("naked") and most packaging made from recycled and recyclable materials. Customers appreciate the organized, clean store environment and the availability of sample sticks, which allow for a fun and personalized shopping experience. Staff members, including Mia, Naomi, Hannah, and Barb, are praised for their friendly, knowledgeable, and helpful customer service, often going above and beyond with recommendations, information about policies, and free samples. The store caters to vegan and eco-conscious customers, offering vegan products marked with a "V" label, and highlighting their support for causes related to Indigenous land and environmental sustainability. Many visitors express love for the store’s products, staff, and the overall experience, making Lush a favorite destination for ethical, fun, and fabulous bath and body products.
The best products & customer service! Ally is the sweetest employee ever, she knows so much about all the products & was so helpful. She always recommends the best stuff! Thank you!! <3
November 2025
Love this store, their staff, their products, and the causes they support. Shout out to Naomi for her excellent customer service!!
October 2025
Hannah ( I think that’s her name) was so kind and extremely helpful! She was super informative about the policies of broken bottles that I never knew about and she was so generous with her help and the free samples!! <3
