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March 2023 by Brittany B.
This Kroger store provides a variety of options for vegans and vegetarians that typically aren't found in local stores and supermarkets. The store is very clean and welcoming. Most open checkout areas are self-service; however, there are still a few staffed lanes open and the self-serve attendants are prompt in helping you with your order.
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December 2022 by Michelle “Shelly” Wenner
Staffed by some of the nicest people
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November 2022 by Frank S.
I had a problem with my receipt and went to have it fixed. Brenda took care of the issue and a pleasure to speak with. Stores need more people like her.
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May 2022 by Mary P.
This afternoon I needed flowers for my three granddaughters' dance recital--it was an emergency. I had forgotten about the long standing flower tradition after ballet recitals and sandra at Ottawa Illinois's north side Kroger store saved the day for me. She was finished for the day but still she asked if she could help--she could and she did! The floral dept manager had gone home for the day so Sandra helped me pick out 3 cute bouquets, add suckers and gift cards and sent me back just in time for my husband and I to shower the little dancers with their posies--thank you so much Sandra!!!'
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April 2022 by Michelle Wenner
don’t make the same mistake that i did and assume that this location honors discount cards like GoodRX. they don’t! not for controlled substances. I’m from out of town and use Kroger’s Pharmacy regularly back home in SC. I ran out of one of my medications and had my doctor send an emergency prescription to this location (Ottawa, IL) and found out about this ridiculous policy out the hard way. i had to go the entire 3 day weekend without this medication and became violently ill due to the fact that i was unable to reach my doctor again until the following monday. could i have been more proactive and / or responsible and made sure (in advance) that Ottawa’s Kroger accepted GoodRX on controlled substances? of course. my 1 star rating (for the most part) reflects the phone conversation between this store’s manager and i concerning this matter. the gentleman i spoke with not only demonstrated a total lack of empathy for my situation, from start to finish during our brief exchange, his overall demeanor was somewhere in the ball park of: “so what do you want me to do about it?” and “sounds like a personal problem”. I’ve worked in customer service and various hospitality industries for nearly 16 years. there is such a thing as professional etiquette, whether you’re engaging a customer face-to-face or over the phone.
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February 2022 by Lottie Christen
My husband had to pick up somethings so he went into Kroger they were efficient as well as professional and helped my husband out.
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February 2022 by Kenneth Schuh
Got my medication mostly on time, but they don't always have my medication in stock
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February 2021 by Miriah Patricia Cronin
Poor customer service, always is dirty and smells. The produce is trash and when I confronted the manager about the roach he said oh ok let me tell so and so and walked away. Didn't try and kill it or do anything with the produce it was crawling all over. Saw people while I was checking out still grabbing the food.
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June 2020 by Peg Larson
Great store ,friendly employees
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May 2020 by Caroline Grommes-Saddler
Because they are taking back their Hero Pay from employees!!!! And without any notification!! they took more than 64% of my daughters paycheck and NEVER fore warned her. plus shes only 17!!!
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August 2019 by Brad Bahr
The best pharmacy around! I've gone to a lot of pharmacies over the years but it is truly a pleasure to purchase my medicine at the Kroger Pharmacy.
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August 2019 by Brad B.
The best pharmacy around! I've gone to a lot of pharmacies over the years but it is truly a pleasure to purchase my medicine at the Kroger Pharmacy. The whole staff is so friendly. When I walk in the door they know me by name and they're always friendly and willing to take the time to ask me how I'm doing. This is by far the fastest Pharmacy I've ever been to. My medicine is always ready on time and always filled correctly. Many times I have requested medicine to be filled through my phone app and they text me back within 15 minutes that it's ready. I congratulate Kroger on their selection of Pharmacy staff. They are truly the best. I will continue to purchase my medicine here in the future.
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July 2019 by Frank R.
They need to rotate more in the produce a lot of not so fresh looking produce and the same with the meat department some really not so appealing meat out on display, workers are nice and helpful
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February 2019 by Amanda Rose H.
This store is well-lit with large, clear aisles for those of us who have a disability. They have a large variety of items with decent sales. Most employees are helpful and friendly and I rarely have an issue. If I need assistance, I can usually find help fairly quickly. I buy 50% of my groceries here when I visit the area. The check-out is most often fairly smooth, too.