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January 2023 by Christina Lehman (Christina L)
The bank seems to know that it doesn't send out statements in a timely manner. The representative I spoke. With stated that. I received the last statement after the due date. I called requested the payoff amount and immediately sent it. The bank sent me another statement that said I was past due and had to pay more. I called to ask for ANOTHER PAYOFF amount. Even though they already had the first payoff amount, they charged me a late fee and interest. Not a bank I would recommend. They are aware of a issue and decide not to address it but still charge people based on their problem.
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September 2022 by shay hess
Will steal your money and not help you figure out where it went. Absolutely awful service, they hold all your charges and then put them through at once so you end up negative. Absolutely awful bank do not recommend.
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November 2021 by Emmitt Doty
Always some issue with the app. Then it locks you out at the worst time. Like on the weekend after hours. Was stranded 4 states away with no money. NO after hours customer service option
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August 2021 by KA C
Ottawa Savings Bank is truly the best financial institution in Illinois. Their customer service and support for both business and personal matters go above and beyond all others.
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April 2021 by Scott Jackson
I went to open an account there and because I told them that I was doing "LEGAL" online sports betting they denied me the opportunity to to open an account and refused my money as well as the front door was locked and emoyees looked at me and never approached the door to say anything finally I discovered they let you in the back door. Maybe that's why they decided to censor their account holders despite them being the only local bank listed on points bets website
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February 2021 by K C
I’ve banked with OSB since I was a young child. They have always been helpful and courteous! Their mortgage department was super helpful during the home buying process. Highly recommend!
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October 2020 by Kimberly Pike
OSB has been very helpful to our business. Brenda Trump is always right there when I need her. All our needs are met on a consistent basis and the use of the check deposit reader right from my desk is awesome. We just went through the transition to their new platform with out a hitch. Great bank for business!
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October 2020 by Jeff Miller
Ottawa Savings Bank has helped our business with everything from lines of credit, remote check depositing and even the PPP. The knowledge and helpfulness of their employees is top notch. I highly recommend.
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October 2020 by Tod Dot
Was set up a car loan with this branch by a car dealership. I'm just trying to change payment information, but no one at the branch can assist, I have to wait for a specific department. Furthermore, to change anything, they want me to "step in the bank". Not only is this bank nowhere near me, it's covid-19 and they don't offer the ability to maintenance a car loan over the phone? Rediculous.
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October 2020 by Christopher Penhale
Working with OSB has been great! Brenda & Corey are there for all of our business needs.
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August 2020 by Ninos Date
This bank treats your money like it's theirs. Sometimes my husband and I need to make larger purchases on our debit cards and we've been denied most every time. The bank says we have to sign a release in order for them to release our own funds even though my husband and I have signed countless releases to give us no spending limits on our cards. It appears that every time you want to make a larger purchase, you have to go to the bank, sign a form, and cross your fingers that they will release your own money. There are some nice people working there but...if you can't get your money when you want it you might as well keep it under your mattress.
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March 2020 by Amanda Gende
Their customer service isn’t what it used to be. Login online now sucks with the new service too! That 800 customer service number they have .. only works during business hours. Seriously looking into taking my money elsewhere! This bank has really really gone down hill
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March 2020 by Meredith Mazza
Absolutely the next to worst bank I've ever had to deal with... Tried to pay off a mortgage and was basically told that I didn't know how to use bill pay. Turns out the bank "experts" trying to help me didn't even understand their own subcontractor requirements. Next, trying to settle an estate, had to produce documentation twice, even though they had a folder with copies of every document they were asking me to produce. Now, the day before a long scheduled data conversion, can't even pay a bill or access accounts...
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April 2019 by Brandon Trump
Great place to do banking. Friendly and helpful staff. I went there to get a home loan and their staff helped make the whole process a breeze
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September 2018 by Chelsea Ramirez
Used to walk in and they knew your name and smile, now they keep their heads down til you walk up to counter and say someone will be with you rather than "She can help you down there". All new staff past year or 2.. apparently all new "policys". Real quick to take your money when they see your trying to get yourself out of a hole after the tornado happened. Don't care about community in general. Terrible place! Bring back your old staff and I'd consider banking here again!
