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January 2024 by Justice Rodriguez
I came in just looking for details on how I go about getting a new car & James got me into a 2023 with no money down !! Great customer service & did his best to assure I would leave pleased. 10/10 recommend & would come back any day. & huge thank you to James, again !!! He was the best.
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July 2023 by Allison Neill
I was NOT looking forward to the car buying process, but working with Roy made the process much more enjoyable than I was expecting. He was straight forward with everything and I ended up having fun buying a new car!
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June 2023 by Pat E.
This dealership service department is HORRIBLE!!Took my VW Golf diesel in for fuel issues. Under warranty mind you. No loaner and they had the car a MONTH!!No communication unless we called. They cannot even diagnose the issue. They just keep replacing parts. We did pay for a new water pump and serpentine belt and were quoted a price ....went to pick up the car and the total was more than 50% higher with again. O communication of the increase. They then couldn't even wash it. The car was covered in bird shit. I received an email from the general manager asking me to call him regarding my review of their service department...I replied that they have my number and to call when they are ready to discuss a partial refund of the over charge. Guess what....no call...
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February 2023 by Michael M.
Buyer beware! We are life long Volkswagen customers. My wife and I flew from South Carolina to purchase a new 2022 Volkswagen mk8 GTI from Sierra Volkswagen. We paid over MSRP for this new car in March of 2022. Fast forward to January of 2023 we decided trade it in for a VW Golf R. During this process we were shocked to find out the new GTI had an accident on the carfax report dating back to December of 2021! This rear damage accident with another vehicle reported on the Carfax caused us to lose thousands of dollars on our trade. This accident was not disclosed to us. After contacting Sierra Volkswagen GM about this they continue to deny responsibility.
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December 2022 by Katherine T.
Communication is awful. The worst. Don't bother leaving a message in their service department. They will NEVER call you back. My car was there over a month and I had ONE phone call from them even though I called several times for updates. Do your best to go elsewhere. Here's what's crazy - my family bought THREE vehicles from them in the past 18 months. THREE. Total cost around 115k. When things needed attention we naturally went to them for assistance. OMG. Mistake. Horrible customer service. Try to head to the suburbs - ANYWHERE is better than a Walsh dealership. Come on Bill Jr.
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October 2022 by Kevin Babb
We have been here a lot in the past few months.There are some decent people here that helped through some issues we had.It seems as if we dealt with everyone in the building and each of the managers. Simply put, they were there for us and made sure we were happy.Roy was my dealer (and middleman).He was very nice to work with.
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October 2022 by K B
We have been here a lot in the past few months.There are some decent people here that helped through some issues we had.It seems as if we dealt with everyone in the building and each of the managers. Simply put, they were there for us and made sure we were happy.Roy was my dealer (and middleman).He was very nice to work with.
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July 2022 by Tyler & Naomi Gammie
Not happy at all charge a customer take the money to fix a car... return the car and still the same problems I wonder what was fixed do not recommend this place at all and if that means all bill walsh dealerships are the same stay clear they will take ur money and give you back unfixed cars....wish I could give negative stars
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March 2022 by Melanie E.
Had an 11 am appt to get warranty issue done on my VW. They said it would take 2 hrs. Dropped it off and returned at 1:20pm to pick up car. No work had been done... car hadn't moved from where I left it. Service said they had no idea why it hadn't been looked at yet. We don't live in Ottawa and they did they could get it in now... at 1:20 if we want to wait for it... another 2 hours.... Terrible service.
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July 2021 by Cody Riley
Bought my last two cars through them they take food care of you
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April 2021 by Nicole Rigby
Howard was friendly and professional. He answered all questions and was very accommodating. Excellent experience!
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January 2021 by Aaron T.
AVOID at all costs! They stole almost $1,000 from me, and sold me a car with a gas tank that leaks if you fill it up. I'd give them zero stars if I could. They over-collected on my purchase and have been very shady with excuses as to why they have not reimbursed me. I bought a used CX5 from them in July. I'm from Iowa, but have purchased cars out of state with no problems before. They collected the sales tax and licensing/registration fees which should have been sent to my local DMV. It took months to get the title, even though I bought the car outright. (lots of COVID-delay excuses, and then they said the original lender still had the title tied up for some reason). I was patient at that time, but when the title finally showed up, they hadn't sent the money they collected for the sales tax, license, and registration fees. Almost $1,000. And the amounts on the paperwork they sent me did not match the paperwork I signed on the day of the sale. My local DMV called them several times and got no response. I ended up paying for it all myself since my temp plate had been expired for over a month. At this point, I had been handed off to several different contacts at the dealership, but finally got a hold of a George Honiotes, who sounded nice and when I explained what was going on, he looked into it and said, "oh yeah, looks like we need to cut you a check for the difference". MONTHS have gone by since then, and I've contacted him 2 or 3 other times, once he said he needed the manager to ok it, but they were out for two weeks with COVID. Ever since that reply, I've had no response from them. I'm filing a report with the Better Business Bureau, and if that doesn't do it, I guess I'll have to get more aggressive. I was also trying to get them to look at the leaking gas tank, but I'm guessing since they can't even get me the money they wrongly took, I'll never get them to fix the car. First things first. I would never have expected a good sized dealership like this to be so shady. Not when it's a clear cut case of them taking my money and not using it for what it was intended. Anyway, that's my story, so when shopping at this place, buyer beware.
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October 2020 by Wesley Bell
Good service department, friendly people
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November 2019 by Kristen D.
Great sales & service department at Sierra. Highly recommend if you are looking for a dealership to go above and beyond to find what you are looking for!
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October 2019 by Kirstyn Tryon
The customer service was great! Howard was very nice and pleasent to work with! It had taken a little over three hours to get the car because of it being busy on a Saturday. So I would recommend going in early! They stayed past the hours of operation so that I could take the car home that night! Thank for your service!