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December 2023 by Enos Enos
I will never go back to thorntons again. The customer service was horrible. When i walked to the counter and the cashier just stared with no hello or can i help you!!!!!! I had to say hello and ask for a carton of smokes. There was some confusion on the cigarettes and the cashier was very rude and didn’t say thank you when i left!!!!!! I should’ve just walked out without buying the cigarettes. I already put fuel in before i went in or else i would have taken my business somewhere else
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November 2023 by Northern D.
I have been visiting this Thornton's location in Ottawa, Illinois since the day it opened 10+ years ago. In my two visits a week, I can honestly say that every single time I am in the store, a store employee is rude. When I ask for products located behind the counter, they seem inconvenienced at my request. When I ask to scan my Thornton's rewards card, they mutter under their breath and complain...sometimes even curse. The worst part is, I've been putting up with this for the last decade because it's close to home and convenient. However, I have finally drawn and line and will no longer be customer. The worst part is, the employees that constantly give customers attitude are the longest tenured employees and/or management. It is not uncommon to hear management or other employees curse at customers for very simple things like requesting lotto tickets or tobacco products (anything behind the counter they have to physically get for the customer) when there is a line forming. The employees at your Ottawa, IL location are constantly on edge, rude, and disrespectful. And the reason the longest tenured employees are the most disrespectful? Because they have been allowed to get away with it for years with no repercussions! I would dare the company to place a Thornton's corporate representative in that store, in the mornings from 7am-10am. They would be shocked at the service that is provided at the register, and would probably feel comfortable firing numerous employees on the spot. It's a shame this beautiful store is run by such incompetent and inconvenienced individuals, who seem to hate their jobs so much that they take it out on paying customers. It's not that hard to be kind and swipe a credit card. Thornton's Ottawa, IL employees should be ashamed of themselves! Corporate level management needs to make a clean sweep of this location and start fresh!
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September 2023 by Kenneth Gribble
Only place in town that has E85!
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August 2023 by Jules
There are always good gas prices here. Great service. Lots of alcohol options. Plenty of select of products here!
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July 2023 by Necromancer
Good prices on drinks, wouldn't recommend anything else though. They have 44 ounce foam cup coffees for $2.28. They also have Mtn. Dew kickstart energy drinks for the foam cups at basic foam cup price (32 ounce is 89¢ pre tax 44 ounce $1.08 or so). Not healthy, but delicious.Honestly prefer their coffes to other places and it's cheaper. I get the cold ones from the small machine, without it I'd just give three stars.Have been told by smokers the price of cigarretes are cheaper here, but can't confirm as I don't smoke.Hotdogs are a bit expensive for me, but recently started giving away one for free with a purchase, though I don't know exactly what requirement is needed.Not the cleanest bathroom.
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May 2023 by Trish Ann
Short hair lady was pretty rude. All I needed was a lighter lol
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February 2023 by Joseph N
Easy in and out. Fair price on fuel
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June 2022 by Lana Beahn
Breakfast sandwiches are good but your early morning cashier was rude. I left my gas pumping while I walked in the store and she told me “never do that again I could call the police on you for pumping gas unattended. Our pumps are broken so if you spill gas and someone else lights a cigarette I’d be your fault.” Sure, great way to never get customers to come back!!!! Get you pumps fixed if your worried about people’s TOTALLY NORMAL gas pumping habits. Maybe threaten them with the police
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March 2022 by Frank R.
This gas station is usuallly pretty busy and sometimes lower in price than other nearby town which is a plus nowadays, only complaint is sometimes they have issues at the pump with debit cards but you can't win them all
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December 2021 by Mike Taylor
Clean store and friendly staff! Pumps are easy to use and they have cheap coffee and fountain drinks inside!
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December 2021 by Ray Arnold
Cheap, open 24 hours, and mostly up to date!
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December 2021 by Reen K.
This is my first time here, and I really liked the service station. Even though gas prices are high, they have snacks and drinks that are very reasonable for you and your family. I will definitely be back soon.
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December 2021 by Amanda Arroyo
Extremely rude workers God forbid if someone has to use their bathroom facilities. They will yell at you to go home. Less than impressed by their customer service. visited this location 12/11
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November 2021 by Nathaniel Griebel
Amazing gas station always clean the staff is always courteous and kind and helpful if I could I give them 10 Stars ?
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October 2021 by Sierra Murphy
The gentleman working tonight was completely rude to me when I told him I couldn’t wear a mask due to a heart condition. I will NEVER give this place business again!
