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April 2024 by Salah Kanakeri
It’s great ?
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March 2024 by Aaron Pluda REALTOR (PludaREALTOR)
Mutual Ace Hardware in Palatine has been an invaluable resource during my Mustang restoration project. Their selection of specialty and hard-to-find hardware, especially nuts and bolts, is the best I've encountered. The staff's knowledge and willingness to help make every visit productive and hassle-free. Their well-stocked shelves and variety of quality items have made them my go-to source. I'm consistently impressed with their service and inventory. Five stars for Mutual Ace Hardware – they truly stand out in the community!
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February 2024 by Aleksandar Georgiev
I love Ace Hardware. I chose this location because is closest to home. The staff is great. Shaban is my to go to expert in home improvement. Every time I am stuck in a pickle with my home renovation projects, I visit Ace hoping to see Shaban and he always has the perfect solution. Sue is also incrediblly kind. She cheers me up every time I cash out with her. The store feels like a second home and the staff feels like family. Thank you for always being so helpful and hospitable!
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January 2024 by Jeff Burkholder
Web site showed item I came for was available for pickup. Associate showed me the empty spot on the shelf and shrugged
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January 2024 by Daniel Azukas
A nice big Ace nearby with a large selection on hand and helpful, knowledgeable employees to help you find what you're looking for.
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December 2023 by Mike Maloni
friendly and helpful
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December 2023 by FREDRICK WEBER
Super great help and very nice people ?
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November 2023 by A Messner
Good collection of Milwaukee tools. They usually have stuff the big stores don’t have. Prices are fair. Their outdoor plants are high quality and great variety.
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September 2023 by John Kazanow
This Ace hardware was open late and had a part that home Depot did not call the head they pulled the product for me it was waiting at the service desk great service great people
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September 2023 by Catie
This is my go to local hardware store. I enjoy the customer service we receive every time we go.
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September 2023 by Tom Litsogiannis
Great place to shop. One of the bigger Ace hardware stores that have a bigger selection. Staff are friendly and helpful.
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July 2023 by fred mann
I'm not a big fan of this Ace Hardware anymore. They send coupons for $5 off, but you can't use it on sale items.The problem is, their every day prices are so high, I can find stuff elsewhere that is cheaper even with the coupon.
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July 2023 by K D.
Mutual Ace is located on Northwest Highway in Palatine. It is not only a convenient location and you may even pass it to get to the bigger hardware type stores. Don't pass it up!! Most of the time you will find what you are looking for , without the hassle of the big congested similar stores. Plenty of parking, clean and organized, and the best part; amazing staff. I have ALWAYS been treated kindly and assisted quickly in finding what I was looking for. Today I had the pleasure of meeting Abigail in the outdoor garden area. Cheerful, knowledgeable and eager to be of assistance. She greeted every customer enthusiastically and was going out of her way to bring them carts to accommodate their plants. I was prompted to write this review because nothing beats that hometown feeling of genuine kindness and concern! Well done Mutual Ace, you have a great crew, Sandy is a long time favorite as well!!!
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July 2023 by Amanda Misek
I came in for the first time (I usually go to Buffalo Grove) to have paint matched and have some touch up paint mixed as well as a sample size for another room in our house. I saw Norma at the paint counter and she right away offered to assist me despite assisting another customer at the same time so I was hopeful. However, I ended up being there for 40 minutes. She called another associate over to help her but he ended up needed help from her for the other customer that was also still there. While the paint color was matched just fine the finish of it was wrong (we had to guess but I don’t know paint finishes) I said I wasn’t going to pay for a can of paint that was wrong and she insisted she had already mixed it so it wasn’t a choice. Overall the paint department was vastly underwhelming. I took all my paint up to the counter to pay and explained the situation and they agreed that I shouldn’t have to pay - I was very grateful for them and how understanding they were. The front desk staff is the only reason I gave two stars. I left so mad and frustrated with ACE palatine and will continue to go to Buffalo Grove unless absolutely necessary and will never come back here for paint.
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July 2023 by Grant Lindemann
Was an alright experience. It wasn’t till I met this tall guy named Curtis that helped me. He made my day 100% better.
