April 2018 by Elizabeth M.
I gave one star... but is should be "0". I have been a Citibank client since 1991. We have business accounts, personal accounts, and credit cards thru Citibank. Anytime you go to the Palantine branch, the manager is rude, and indicates you need an appointment. When you try to set an appointment, the manager indicated that he cannot help you. Vernon Hills, Arlington Heights, and Schaumburg do not require an appointment to handle notarizing documents, business changes, personal banking chages...etc. The manager is arrogant and does not want to do any work. He redirects any request to the client, and ask them to fill out paper documents and mail them to the address indicated on the form. I needed to see the banker so I coud have the address and my maden name updated to mar.ried name When I indicated that I wanted them done in the branch so that changes would take effect immediately, he told I needed an appointment. When I tried to scheduled an appointment, he told me he could not help me because I did not have appropriate documentation. I brought the appropriate documentation that the customer service represtative instructed me to bring over the phone prior to my branch vist. ... Needless to say, corporate Citibank (800 phone number) told me they would contact the regional director. Hopefully this get eliminate the horrible management, and the clients can receive better service. (I am writing this review since I called the corporate number, and they couldn't pull up this branch in their system, and I had to provide the street address, cross street, and zip code)..... Time to look for a new bank!