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February 2024 by Drew Reese
Great company to work with!
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February 2024 by Chris-Teena Constas
Amazing-Fast-knowledgeable would never go anywhere else if I had the choice. thank you Tom, Ryan and family. you all were amazing! Thanks for all your help!
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January 2024 by Chet Tonkin
Great service, great people to work with!
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November 2023 by Phillip S
Tom and his staff were fast and informative. Only have 1 vehicle that needs a hitch such a shame as I'd definitely go back
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September 2023 by david owens
Absolute awesome people and place. Fast service, very, very good, honest and very reasonable pricing. They will tell you straight forward what you need and what you don't need. I will send all of our business' to them.
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September 2023 by mahmoud almallahi
This place is great, I called to install my hitch and I had an emergency that I have to go out of state by the end of the day and had to have a hitch installed immediately, I called and talked to the owner (I forgot to ask him about his name) and he promised that he will get the hitch installed as soon as I arrive to his shop, when I arrived he immediately asked his employees to grab my SUV and start installing my hitch, I waited a little bit (less than an hour) and it was done, he really saved me from being in trouble, I can’t me grateful enough, thank you so much owner, I really appreciate your kindness and the great experience that I had at your shop.
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September 2023 by Steve becker
Always the best here. Got me in quick and showed me how to use the hitch. Second time using the services. Would use again for sure.
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September 2023 by M A
This place is great, I called to install my hitch and I had an emergency that I have to go out of state by the end of the day and had to have a hitch installed immediately, I called and talked to the owner (I forgot to ask him about his name) and he promised that he will get the hitch installed as soon as I arrive to his shop, when I arrived he immediately asked his employees to grab my SUV and start installing my hitch, I waited a little bit (less than an hour) and it was done, he really saved me from being in trouble, I can’t me grateful enough, thank you so much owner, I really appreciate your kindness and the great experience that I had at your shop.
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August 2023 by Mr J
Great turn around time to set appointment, liked the first come first served on given appointment day. Avoids delays due to no shows, late customers, and allows technicians not to have to rush.Zack did a great job with install.
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July 2023 by Jim K.
He ordered the correct hitch. He called me the same day it arrived. Made and appointment within 2 days. They took us in on arrival. We were only a couple of doors from Starbucks. They called us about an hour later and said we were all done. The price was what we were quoted. They even helped us with final assembly of our new bicycle rack and installed it into the hitch to make sure the fit was perfect. We couldn't be more please with the hitch and their service. What wonderful people.
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July 2023 by Christine F.
I had a hitch put on my Acura in anticipation of a Thule bike rack I had ordered online. Tom responded quickly to give me an online quote. Ryan helped me with the hitch. While I was waiting, I noticed the very same bike rack I ordered online was on display for less than I had paid. Ryan gave me a demo on how it works. After I left, I canceled the rack I ordered and came back the next day to buy the one at MasterHitch. Ryan put the bike rack on my hitch and gave me another demo. He also provided excellent safety information and practical tips. I highly recommend MasterHitch to all women (and men) for hitch and Thule bike rack information!
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June 2023 by Miles Grundy
Incredible work! Had a boat trailer that had sections that were rusted to the point of being unsafe. Ryan at Master Hitch Palatine said he'd take a look at it. Showed him the trailer and he agreed to take on the project. We got a drop-off date scheduled (small parking lot so it made sense to only drop it off when they could work on it). They got it done in two days, looks/works great, and he went above and beyond what was expected. Not only did they replace the sections that needed replacing, they also painted the new section, and replaced the broken lights!
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May 2023 by Becca A
Fair quote and quick service. I called for a quote and they gave me one in the phone. Reserved the part for me so it was there when needed. Hitch was installed while I waited. I would feel comfortable using them again if needed.
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May 2023 by H Y.
I go there occasionally for help with my trailers. Yesterday and today had a minor emergency. Squeezed me in to help out. Couldn't have asked for a better response, advice and help. Charge was minimal for the work they did. Tom was very helpful, educational and extremely courteous with my lack of trailer hitch knowledge. They sure know their stuff. Highly recommended. My go to for all things trailer related. Thanks again Tom and Rick ( I think that was his name)
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April 2023 by Joshua Martinez
Highly recommend. Owner is awesome and thorough and they are very affordable. Got me in last minute and finished the work very quickly. ✅✅