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January 2024 by Brit C
Great experience here purchasing my son’s first car. Paris and Chris were awesome - so helpful and made the process simple and seamless. Would definitely recommend Napleton’s Palatine Subaru for your next car purchase!
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January 2024 by Azucena Gonzalez
Jay was very helpful help us a lot we recommend him 100%
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January 2024 by Sandy Fidder
Great experience and friendly Service Manager. Would highly recommend this dealership for any work you need done
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December 2023 by Matt Sladek
Had a great experience and our salesman Dan was so helpful and made the whole car buying process smooth. In the past I’ve had very pushy car salesman, but Dan was the complete opposite being professional, honest and friendly. Thankful I came here. Highly recommend Dan if you decide to come here!
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November 2023 by Eric Isaacson
Miguel was extremely helpful and professional. I hate the car buying experience, but he made it seamless and easy. When I got there, the car was ready for a test drive and he accomodated my request to see the car on a lift for inspection in a matter of minutes which I expected to take much longer. I'm very pleased with the overall car buying experience and would definitely buy from Miguel in the future.
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November 2023 by Brendan Solinski
My family went in this past weekend for an oil change on our Outback and ended up trading it in to upgrade to an Ascent. Our salesman, Bobby, was very professional, courteous, and knowledgeable as he helped us to make the right choice of vehicle, as well as helping during the negotiation process to ensure we could come to a financial agreement that would work for our family to be able to afford the vehicle. While it's only been a few days, we are very happy with our purchase and look forward to the memories we will make with our new car.
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November 2023 by Andre
A lot of red flags here:-they negotiate a 5-star review as part of the deal.-their service department is subpar as you can see through numerous reviews here.-concurrently this affects their used cars.I bought a used vehicle here and 2 weeks later my mechanic was due to perform a maintenance schedule. They couldn’t even lift it as the frame was buckling. It was a big safety issue and this vehicle should have never been on their lot if they did their due diligence.When I returned the vehicle, the GM - Theo - threatened to call abandonment if I left the vehicle there. It took a couple emails to the executive of the dealership, Danny, to keep the process moving. Three months later, they confirmed it was an unsafe vehicle and fully refunded. The GM, for his caliber position, was unprofessional and never returned phone calls unless the execs were reached out. Avoid used cars at this lot unless you take it to an independent mechanic before purchase.
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November 2023 by Emin Rzayev
Amazing experience! Professional, kind and responsive sales consultants. 24/7 assistance. Got a new car in just one days. If you stop by, highly recomended to ask for Bobby or Miguel. They are the best. They will help you to find your dream car and help with everything just in one day!
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October 2023 by Nickie Fischer
Conner did a great job helping us understand our infotainment center. He was thorough, knowledgeable and very patient! We are older and he spent a ton of time with us and made us feel very comfortable! Thanks so much Conner!
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October 2023 by Drew Zaremba
I came to the dealership looking for a reliable car that suited me. Dan and Theo were very knowledgeable and helped me pick the Crosstrek that was right for me! If you come here have Dan help you he is very insightful and works diligently to make everything as easy as possible. Thanks again!
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September 2023 by Rafael Pinto
Great customer service they gave me at this location. I've owned my Subaru Legacy for only 2 years and was facing some huge car problems. They really went above and beyond to make my whole nightmare experience into a joyful one. Fixing my car and make it run brand new again. Jose Linares was the main reason this whole experience went great, without him not sure what would've happened. He's one of the main reasons I will continue on coming to this location. The service he brought as well as the knowledge was much appreciated. Thank you!
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September 2023 by Nicholas Finia
I traded in my car for a Porsche Macan and had a very good experience with both Theo and Dan. They are tough negotiators but were transparent, data driven, very professional and a pleasure to work with. The space was very convivial and there were no hard sell tactics. Overall, I had a very good transaction and would highly recommend this dealership. I would do business with them again! Thank you, Theo and Dan!
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September 2023 by Jennifer Furibondo
I stopped into Napleton Palatine Subaru when the tire pressure light came on in my car. I didn't have an appointment, but was concerned about continuing with my hour+ drive. The staff here was WONDERFUL! Took care of me right away and sent me on my way safely. Highly recommend visiting a business that treats people this way :)
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August 2023 by Molly Jostock
Horrible experience. Had warranty work done and now the suspension is making a creaking noise over minor imperfections in the road. I thought I was doing the right thing using my Subaru Gold Plan warranty - what a scam. I feel used and abused. I know that even if I call and they offer with some generic reply below to "fix it" I'll be out another $750, so there is no point. I'll continue to be treated with condescension. Support your local shop instead.
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August 2023 by Romuald Dziedzic
My experience with Napleton Subaru has been very Disappointing and disturbing. I am retired 65-year-old man. I purchased a vehicle from them that had a defect, they ignored my issue and were dishonest throughout the process. My vehicle made a noise. I informed them of the issue they said they heard nothing. Then they took a look at it and said they found It and the problem still persisted. I’ve asked them to have Danny Napleton call me and they never did. I had to go to a different shop to have the car repaired . I do not recommend doing business with them. I felt discriminated against for having an accent and felt humiliated by the way they treated me.