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March 2024 by Kim Gertie
Very clean and friendly
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February 2024 by scott obannon
Very clean facility and all the staff were very helpful.
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February 2024 by Kim Barnard
Very good customer service, a lock and key was included. They refunded for the amount of time I was not there without me even asking. I would definitely rent storage from them again. Best in the neighborhood!
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February 2024 by Elaine
Melony was great! Helped us with size, pricing & coordinating the storage.Treated us professionally with a personal caring touch.
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December 2023 by Antonio Ulman
Great service, and the spaces are secured with ease of access through the app. Highly recommend!?
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December 2023 by Anon R.
Mike was the only person making sure the facility was running efficiently. So far my only positive customer experience as well has been with Mike and one other young gentleman. If you can avoid having to deal with the other employees, you should be able to have a less stressful experience. They are very dismissive, untrained, and tend to give you attitude whenever you need help. I've recently have dealt with an infestation of moths in the unit as well. Upon entry of the building there were a variety of dead bugs in the hallways around certain unit doors. Like I've said, the place has gone downhill at an alarming rate since Mike has left. Never have I had an issue with this location until now.
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April 2023 by Jack Slaughter
Nice people, clean and bright facility. Highly recommend!
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December 2022 by daniel trejo
Great place to storage your stuff, I was able to access my storage unit every time no problem. Great people working there.
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September 2022 by B Brink
I looked at a few different storage places in the suburbs and initially wanted to rent from Safeguard Palatine. After reserving a locker online, I got a friendly, informative phone call from I think Mark (sorry if I've got it wrong!), who was extremely helpful. I then found a storage unit much closer to home. When I called to cancel with Safeguard I spoke to Dave, who was also very friendly, helpful, and professional and seemed to genuinely want to make sure the new place had the amenities Safeguard does but didn't try to hard-sell me into sticking with them. They were so easy to talk to and so professional. Based on this experience I will definitely be Safeguard to friends and family who live closer to Palatine.
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September 2022 by dana hughes
This Place is Great, Very Clean and Friendly Staff. Mike and Dan are the Best! I was Moving from FL and I arranged Renting a Unit from FL, When I arrived to IL Mike Showed Me some Other units just to make sure I had the Correct size for My 2 Bedroom home I was going to store there. He did A lot of Computer work to transfer my unit from My Daughters Name to my name and also to get Me a Bigger Unit, when the Movers arrived They said My stuff would fit in the Smaller unit, which was roughly $100 Cheaper, Mike Was So Great He did All the Computer Work Again to Put Me in the Smaller Unit w a Smile and He also Researched For Me My Cross Country Moving Price to see if I was Overcharged by My Moving Company because He knew I was Upset by the Price We Care For You Moving Company Charged Me to Move My stuff from FL to IL. I was Stressed out from the Move and Stressed that My Stuff would not fit in the Original Unit I rented and Mike made Me feel at Ease and is A True Professional! Dan also worked w My Daughter before I came to do all the Paperwork to reserve and rent My Unit before I arrived and was Nice and helped her figure out how to rent it in her name till I got here to IL to Transfer the Unit to My Name. I would give this Company 10 Stars if I could and Would Recommend them to Anyone!
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September 2022 by Chloe Kramer
The facility is clean and well-secured, and the customer service is top notch. Mike goes above and beyond to determine the right storage space for your needs, explain different options, and make the process as smooth as possible.
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September 2022 by Jeffrey Spaeth
Super easy to do everything online. They called right away and talked me through the process about the contract and time needed for the initial setup. Looking forward to working with them.
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July 2022 by BW A.
Cleanest facility I've seen. Dan was a great help in getting me the right sized unit
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May 2022 by Beau Brink
I looked at a few different storage places in the suburbs and initially wanted to rent from Safeguard Palatine. After reserving a locker online, I got a friendly, informative phone call from I think Mark (sorry if I've got it wrong!), who was extremely helpful. I then found a storage unit much closer to home. When I called to cancel with Safeguard I spoke to Dave, who was also very friendly, helpful, and professional and seemed to genuinely want to make sure the new place had the amenities Safeguard does but didn't try to hard-sell me into sticking with them. They were so easy to talk to and so professional. Based on this experience I will definitely be Safeguard to friends and family who live closer to Palatine.
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April 2022 by Agatha L. Krzesinski
Good experience with the guy at the front desk. Little on the expensive side. For a regular 5x10 unit you will pay $120 per month (insurance is mandatory).