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January 2024 by Mary Wollney
This is a quality resale store with helpful, friendly workers. They went above and beyond to help us find everything we were looking for. We look forward to more shopping adventures.
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January 2024 by Nell George
While I greatly appreciate their mission, I simply do not understand how people who work there can be just down right rude and dismissive when making donations. This has not been a one time impression, I donate here every season and it is never a pleasant experience. Never a thank you (not that I donate to get a thank you) but always an attitude...
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July 2023 by Mark K.
I go here with my mom about twice a month. The staff is nice and helpful. And the store is well displayed. We always find a good deal on something. I've had success in getting good quality shoes here. Sue, the manager, is friendly and enjoyable to talk with.And always remembers our names
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February 2023 by Kimberly Murphy
I have mixed feelings about this store. It’s very clean and well organized, and it doesn’t have that gross thrift store smell. But I feel the offerings are underwhelming and overpriced. I’ve been here 4 times and only bought 1 thing.
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February 2023 by Hollie Drouin
Great deals on gently used home and office furniture!
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November 2022 by Lindsey Tortorello
What an unexpected surprise! Unique selection, great prices, fun experience! It just happened to be X-mas and I went wild with the choices & prices! Friendly staff that enjoys their job.
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November 2022 by Emma Mallon
Fun finds and great deals!
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October 2022 by Jenny Church
The absolute best thrift store I've ever had the pleasure of going to. The staff is so incredibly friendly!!
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October 2022 by Mark P
I love this place it's so go for the community and I always donate here before anywhere else and your should to and I know everyone says there prices are high but everytime I have been there there prices have been so fair and sometime even better than goodwill and saves
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September 2022 by Max P
I love this place it's so go for the community and I always donate here before anywhere else and your should to and I know everyone says there prices are high but everytime I have been there there prices have been so fair and sometime even better than goodwill and saves
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August 2022 by Otto Crommelin
My wife and I went to the store after it reopened. The manager was nice eventho she was busy. Always smiling.The staff are so nice. We like the store and will be back.
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July 2022 by Rex R
We entered the store on a Saturday earlier this spring. Nobody greeted us even when I began to peruse some jewelry, which was located right next to the check-out counter. Two women stood there talking to each other, but said nothing to us. I moved over to a nearby rack. Another worker walked right in front of me. She didn't bother greeting me either. The two at the cash register were loudly gossiping about another person whom they knew, and they were soon verbally ripping on this person. This was all within earshot of the customers! I walked over near the register on the other side to look at more sale items. By this time a third worker had joined their conversation. Still no greeting/inquiry about assistance, despite me standing within mere feet of the register. I didn't feel like browsing any longer, so we promptly left. Disappointing.
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May 2022 by Debbie Bono
Great charity but they just let the entire staff go at the palatine location. No explanation given and HR doesn’t respond. We were coldly told to get our things and get out, not sure why?
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May 2022 by Kathy Pindras
This store is temporarily closed because they let the entire staff and volunteers go.. we will miss all the great customers that came in to help support this organization!The Palatine Staff
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January 2022 by Kayla R.
I frequent a lot of thrift stores in the area so I would like to think I have a good idea of what makes one worth returning to. This store overall is cluttered and dingy. The toy section is a jumbled mess and it was difficult to even find the different clothing sections. There clearly isn't much care in maintaining the store. But what's more, the service here is terrible. I stood at the register for more than 5 minutes while the staff clearly within view shuffled papers and rearranged clutter. When I finally caught their attention, they snapped at ME for not doing it sooner. Shouldn't they be more attentive? I wouldn't deign to donate to much less shop at this place. I vastly prefer going a town over to Community Threads (which is in the same network of thrift stores) for the better upkeep and actually friendly service.
