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January 2024 by Steve Muscarello
Agnes was great in helping us to design our bathroom remodel. Products are terrific and project turned out great! Highly recommend.
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January 2024 by Chicken Tender
Agnes Iskra helped me design my bathroom and I LOVE the way it came out! ?
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November 2023 by Bob Nemec
I wanted to take a moment to express my “over the top” experience with Studio41 in Palatine recently on the design and remodel of two bathrooms in our home. The showroom and vast selection of products was truly amazing. The consultation and creative ideas from our design expert, Jay Eiring, proved to be “spot on” in not only meeting our needs but exceeding them! While it was a collaborative effort, we would not have been aware of the many nuances that really needed to be considered in terms of spacing, placement, finish etc. Bravo Jay, your many many years in this business and your team’s guidance led to a highly successful project.Bob & Nancy
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October 2023 by Alan Ross
Tina was very helpful as were the other associates tracking down a color sample, and she helped us choose the best hardware for our sink.
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October 2023 by Victor B
The worst store in our area. I returned Kohler faucet the same week, I never got my money back, nor a replacement.This is a store that doesn’t deserve your money, your time.
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August 2023 by Christine Griffin
I had a very positive experience withJay Eiring. He helped me pick products for two bathrooms. He was very personable, professional and extremely knowledgeable about all aspects of the remodel. He understood my vision and the bathrooms are beautiful. I would highly recommend Jay.
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July 2023 by Diane Schael
Large selection of kitchen and bath. They have a wall of shower heads that are linked up to water so you can see them in action
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April 2023 by Emily Vizcarra
Beautiful showroom with a great selection, but in the time it took for for us to walk around both side of the showroom no one even said hello to us let alone ask if we needed any help. It was a Saturday and there was only 1 other customer there at the time and there were at least 5 staff members that we walked by. We are working on a large master bath renovation with a contractor and I had planned to pick out a Koehler tub and shower system but we will shop elsewhere.
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April 2023 by Brian Miller
Great selection of some of the finest and high end bath/kitchen products. Huge selection of tubs and sinks. People are friendly.
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April 2023 by Kelly M.
Worked with Tina G. from Palatine location. She was the ultimate professional. Very easy to collaborate with, knowledgeable, responsive, and was an attentive listener. The only smooth part of our bathroom remodel was working with Tina. Really appreciate her attention to detail, insights, and going the extra mile to ensure we were happy with the service and products.
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January 2023 by Richard Beech
Great place to look at different home remodeling items, sinks tubs faucets etc. This seems to be one of their better showrooms
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December 2022 by Donna Potts-McKenzie
I wanted to take a moment to share my experience at Studio41 in Palatine. All of the staff were pleasant and customer focused. In particular, I would like to acknowledge Annie Delaney, Designer/Sales Consultant, who my husband and I had the pleasure of working with when considering options for our master bath remodeling project.Annie is not only very knowledgeable about the full product line across various brands she is the epitome of the type of professional I like to work with who understands the importance of creating the ultimate customer experience.Thank you Annie for being a great ambassador for Studio41. We will definitely look to work with you on future projects. Kudos to you!
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October 2022 by Timothy Brannan
Excellent selection and huge showroom. Great to go to see what bathroom fixtures we want to install live instead of online.
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September 2022 by Katie Cosgrove
We are very disappointed in our experience with Studio 41. In April, our bathroom had a leak so we were left with an unplanned renovation project. We also had a two month old baby and wanted a one-stop shop that could help us get the materials we needed. Initially, we liked the tile and vanity choices, and that sold us on using Studio 41. After that, we had quite a few issues.-an appointment we scheduled days ahead of time to work around our baby’s nap schedule was canceled the morning of our appointment because our sales person had double booked clients-not even an apology was given-once our order was put in, I had to do constant check-ins during the windows when our materials were supposed to be in…at times, it seemed materials had been sitting there and we weren’t notified-paperwork we were given at the time of our initial order didn’t match what customer service was saying that we owed for the project; customer service and I notified our sales rep of the discrepancies, but we were never given an explanation; a month later we received an email with itemized materials, and I found that the price of the stone for our vanity had gone up in price and freight charges weren’t included in the initial paperwork-no one notified us of these changes-when the stone company came to measure for our vanity top, the stone rep told us that we would need a backsplash and sidesplash, which he said wasn’t included in our initial order; our Studio 41 salesperson told us we wouldn’t need a sidesplash so we went with her advice. This did not turn out well at all. The top had a huge gap on the side and an uneven cut of the stone. Several phone calls and e-mails were required to expedite a fix for this. It was repaired at the end of the week…but meant another day that we were stuck at our house waiting on a delivery window.-When we ordered the vanity, the preview picture we were shown had hardware on it. I realized a few weeks later I didn’t notice handles on our invoice. I contacted the sales rep to check if they were included-they hadn’t been, so handles from the vanity company were added. When the vanity was delivered it had no holes drilled to install the handles. We had spent almost $2,000 on this vanity, and then were told we had to figure out how to drill our own holes. We are not super handy and wanted them to be positioned and aligned correctly. We also were told that the company that makes the vanity doesn’t drill holes. Finding this hard to believe, I contacted the Highland Park location for Studio 41 and was told that the holes could have been drilled. No one in Palatine has explained why we were told two contradictory things. Instead of fixing this and explaining why we were told two very different things, a manager in Palatine gave us a small refund and a list of names of people we could call to ask to do this for us.Not once throughout this debacle were we ever offered an apology or acknowledgement for mistakes that were made, which honestly would have gone a long way. The amount of work on my end for a basic materials order that included tile and a vanity was unreasonable. Between the time the order was put through up until today, over 40 e-mails and numerous phone calls were exchanged because of mistakes that were made, miscommunication, and me having to follow-up on updates to our order. We will not be giving any future business to Studio 41 and cannot recommend it.
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September 2022 by Patrick Finn
Excellent store. Very experienced staff who are very professional in all that they do. I send all of my Customers to this Store and all express how impressed they are with the selection and attention to detail they receive. There needs to be more stores like this one and less of a reliance on stores like Amazon.
