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March 2024 by Krystal Sullivan
DO NOT SHOP HERE!! They treat people like criminals!!
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February 2024 by Rick Blankenbaker
Has everything you could need and staff is super helpful.
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February 2024 by Glynis
First time in this True Value, was greeted well by employees, what I needed I was assisted in finding. Will and have been back. ?
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December 2023 by Brian Zimmermann
Great prices and nice staff.
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October 2023 by Anthony Colon
Great hardware store, with the product I needed in stock, and with attentive employees who had experience with what I was buying. Couldn't ask for anything better!
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September 2023 by Ed Barbour
I will never go back there.Until 5 Aug 23 I had been shopping at Palatine True Value because it is the closest hardware store to my home and their employees emphasize that the store is locally owned, despite a few previous bad experiences with their rental equipment.Their prices aren’t competitive but I looked past that because I felt like I was helping a small business survive in the world of big stores like Lowe’s and Home Depot and Amazon but then Saturday 5 Aug happened. On that day, I asked the store manager if they would make key duplicates of a car key I had, using key blanks I bought on line. The manager said their store policy is to not make key duplicates using customer provided key blanks under any circumstances. It was Saturday and I wanted to get these keys taken care of and my usual key place (Henning Brother on NW Highway) is only open Mon-Fri, so I figured the folks at True Value could help me and if their policy didn’t allow it, my 15 years of loyalty might allow for a waiver in policy if I could make them whole on the revenue. I suggested various possible compromises that could make up for them not getting to sell me the key blank as part of the effort, but options like paying them the profit for a key blank I wasn’t buying and paying for the labor to cut the keys with profit on the labor were all rejected. The store manager stood by his position that the only thing they would do is sell me key duplicates made using their blanks for $75 a copy, and that a waiver to policy was within his authority to grant but he wouldn’t consider granting one under any circumstance. On Monday, 7 Aug 23 the nice locksmiths at Henning Brothers on NW Highway, made the duplicates I needed using the blanks I gave them for $8 total.There are better locally owned hardware stores in Palatine that have a wider inventory of hardware in stock if you want to shop local, like Ace Hardware on NW Highway. Lowe’s on Golf Rd and Home Depot on Dundee have everything and better hours than this place. Amazon is also a viable low price option for most of what this place sells at inflated prices.
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August 2023 by Edward Barbour
I will never go back there.Until 5 Aug 23 I had been shopping at Palatine True Value because it is the closest hardware store to my home and their employees emphasize that the store is locally owned, despite a few previous bad experiences with their rental equipment.Their prices aren’t competitive but I looked past that because I felt like I was helping a small business survive in the world of big stores like Lowe’s and Home Depot and Amazon but then Saturday 5 Aug happened. On that day, I asked the store manager if they would make key duplicates of a car key I had, using key blanks I bought on line. The manager said their store policy is to not make key duplicates using customer provided key blanks under any circumstances. It was Saturday and I wanted to get these keys taken care of and my usual key place (Henning Brother on NW Highway) is only open Mon-Fri, so I figured the folks at True Value could help me and if their policy didn’t allow it, my 15 years of loyalty might allow for a waiver in policy if I could make them whole on the revenue. I suggested various possible compromises that could make up for them not getting to sell me the key blank as part of the effort, but options like paying them the profit for a key blank I wasn’t buying and paying for the labor to cut the keys with profit on the labor were all rejected. The store manager stood by his position that the only thing they would do is sell me key duplicates made using their blanks for $75 a copy, and that a waiver to policy was within his authority to grant but he wouldn’t consider granting one under any circumstance. On Monday, 7 Aug 23 the nice locksmiths at Henning Brothers on NW Highway, made the duplicates I needed using the blanks I gave them for $8 total.There are better locally owned hardware stores in Palatine that have a wider inventory of hardware in stock if you want to shop local, like Ace Hardware on NW Highway. Lowe’s on Golf Rd and Home Depot on Dundee have everything and better hours than this place. Amazon is also a viable low price option for most of what this place sells at inflated prices.
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June 2023 by Richard Stienstra
Deceptive and dishonest. The entrance drive from Quentin Road was clearly marked with signs that said "Plant Sale". My wife and I stopped to pick some plants. We went to the cashier and asked what the discount was for the sale. She said they were not having a plant sale. I asked to see the manager. I told him you have multiple signs at the entrance stating "Plant Sale". He said we are not having a plant sale those signs are just to inform the public that they have "Plants For Sale". He would not give us a "Sale Discount". Deceptive and Dishonest. Won't be going back there again. Buyer beware at that store!
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April 2023 by Garrett O'Reilly
9V batteries $4 each, no discount for buying a pack
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April 2023 by Andrew P.
I have been shopping here for years. It is good to see they have lots merchandises and the staff memebers are knowledgeable on any diy projects that I am working on. Don't be hesitant in asking for help on what you are doing and not just the products you are buying. As far as the returns that some of the reviewers are complaining about, as long as I have the receipt, no issues but make sure you have the proof. It is nice to have a store near by and hope that, that plaza does well.
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February 2023 by Stephanie Bass
STAY AWAY! We bought a heater on Christmas Eve. The heater doesn’t work. We brought it back with the original packaging and receipt and the manager refused a return or exchange calling it “an emergency purchase” due to the extreme cold. Of COURSE it was an emergency purchase. But it should still work! I love supporting local but at least I know Home Depot will accept a return for a defective product. I’d rather drive farther and pay less and have the peace of mind I can return a faulty product than deal with this.
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December 2022 by Michael Reed
Went in to buy some washers for my main shut off valve.Did not have what I needed and of course I had the village coming back to turn the water back on soon.I called the village and asked to buy sometime so I can go to Menards..I will never ever go back. Menards was so much more helpful, don't waste your time.
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November 2022 by Jack Cross
This place is well staffed. I'm always asked if I need help. And I love that I can find things here that I need, that can't be found in the big box hardware stores.
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October 2022 by Sunil Pasupeti
Worst return policy they won’t take back unopened items also instead they argue back with us saying it is opened and used such a worst experience and bad customer service
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September 2022 by George Martin
They seem to have just about everything in stock here and the employee's are very friendly and definitely know their hardware.
