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January 2024 by Jerome Bagus
Had the young pharmacy girl taken 1 step beyond the minimum, I could have had my prescription filled in 1 trip. Instead, saw my plan only covered 7 days. My 1 phone call cleared that up the next day.
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January 2024 by Aaron Robin Productions
It’s the day before the huge snow storm and I wanted to refill and pickup an important medication before the storm starts. The Walgreens app says it’s delayed but doesn’t give a reason why. I’ve been trying to get ahold of the pharmacy and I’ve been on hold for an hour and a half. After an hour on hold I heard someone pick up on the other end and hang up. I called again and it’s been another 30 minutes. Not sure what’s going on with this pharmacy but i live about 15 minutes away and i might drive over to get an answer. I should be able to get a hold of my pharmacy to get an update on my medication. This drive I’m about to make is a waste of time and gas.
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January 2024 by Valentyn Busygin
Worst pharmacy in this neighborhood.They lost my prescription and I spent more than 1 hour when they figured out. No manager on duty.
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January 2024 by shams fadhil
Never one good experience for over a year now. I moved to Palatine last year and unfortunately this is the closest pharmacy to my place. I always wait in line for over 10 minutes if it’s drive thru or in person. Today I had a prescription for a pain killer, I was in pain, I was waiting over 30 minutes and when I went to check they said 10 more minutes. They had 3 pharmacists and 4-5 technicians. I was really upset how customer service is going downhill every day at this Walgreen.
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January 2024 by Dave S
They have just about everything one may need for health, hunger or happiness.
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January 2024 by Gloria Tshanza
My son doctor sent an emergency prescription around 4 p, I came to pick up around 730 pm the pharmacist told they are out of stock, I have to call my doctor to get the prescription transfer somewhere else or wait for today.No one could call me earlier to tell me they were out of medicine, that's really bad customer service now I'm here not have any medicine for my son not knowing what to do
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January 2024 by Keena Lewis
This is the worst pharmacy in Palatine.
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January 2024 by Jake Boehm
Unfortunately I waited almost an hour in the pharmacy drive thru after being on hold for almost 30 minutes. There has to be a better option.
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January 2024 by Ellen Wagenknecht
I have done the online script transfer request, twice. When that wasn't filled, I called the pharmacy directly for my third attempt and got a person's name and even a case/call# for my script to be transferred. I was told it would take 24 hrs and to come by the next day to pick up. I waited 2 days and when I went to pick it up they had no record of my call to them, even with the case/call# I had! So, in person, I made my FORTH request to have my scripts transferred to their location. Today, they are STILL not there. I have called my doc office and the scripts have been sent to correct location. I am at my wits end with this and if I didn't require the afterhours, I would not complete this transaction. I am on attempt number FIVE today!
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January 2024 by Mary Ligay
I'm waiting for testing!!! Plus lady here can't even smile
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January 2024 by Daniela Raygoza
Spent so long shopping here today….GM is helpful and sweet. I believe some of these reviews are wrong. If you don’t like this Walgreens, go down the street to the other one. Walgreens is always busy. And it’s holiday time.
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December 2023 by Helfrich Homes
Wait time is ridiculous and they constantly just put you off longer.15 min12 min10 min7 min so far and still waiting. The operator said your wait time is 2 min!
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November 2023 by Lisa K
Waited 35 minutes to speak to the pharmacy just for them to hang up. Called back and asked if they had a medication in stock and they said they would transfer me to the inventory dept. Waited 15 minutes to get hung up on again and called back and this time the girl said they can't verify that over the phone. They can't but my normal walgreens could tell me they had it. They however couldn't. Stupid!
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November 2023 by Anne Pabst
The staff is nice enough if you're overwhelming positive with them even if they're screwing you over (not that you should be by any means). Unfortunately I know this because they failed to even attempt to transfer my prescription until after 3 calls 49mins on hold and my old pharmacy closing for the night and I am out of my meds tonight. Save yourself the hassle and do what everyone else says, go somewhere else.
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October 2023 by Tracy Kerlin
Walgreens called me on Thursday to refill my prescription. I put the order in with technician. Wish I had her name. Went to pick it up today and they said it was never ordered. Huh? THEY called me at 5:19 p.m. I should have taken then injection Sunday but elderly parents took precedence. Very disappointed. Not the first time this has happened.