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November 2023 by Jimmie S.
I'm giving this Walmart 1 star because I can't give it a zero! I went back because I taught I misplaced an item I bought . I guess it was the manager I talked too? He didn't identify himself.I showed him the receipt to show proof I bought the item, by the way I spent 130 dollars that day . The item in Question was 9 bucks he told me there was nothing he could do , that wasn't the problem it's the way he responded talked to me like I was a criminal or a scammer . This was a Monday after Veterans day weekend I'm saying this because I'm a VET who served in Iraq also I'm a first responder. When I told him I'm never shopping at Walmart anymore his response was negative like letting me know he didn't care if I shopped at Walmart again. I believe that is the worst kind of customer service!!!!!By the way I have misplaced some items a couple of times when I shopped at TARGET and when I went back with proof they had no issue replacing those items. I hope Walmart will do the right thing correct this issue!!! Because it's vets like me who protect the freedoms of this country that is why Walmart is able to be prosperous !!!!!! Hooah !!!!!!!
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October 2023 by Bob T.
Stopped in with 2 hours until close. No help for 10 mins. They wouldn't swap out my car battery. Understaffed. Blame poor management. 3 other customers turned down in the time I was there
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September 2023 by Tim L.
Just moved to Palatine from Crystal Lake. This store has no produce or deli, so you can't order it from Walmart Grocery pickup. It doesn't tell you that on the app. The customer service is terrible. I had a question and called 9x and was put on hold by the same girl for every department I tried.
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July 2023 by vanessa i.
The bathrooms smell like a hell house and i'm still surprised why they don't have apple pay available yet.
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March 2023 by Nguyen P.
Most of their foods are expired. Don't waste your time and your money at this Walmart. It's all disgusting!
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June 2022 by Yoko M.
I'm Walmart fan! I can get all I needed!This store manager are very kind all the time. I had 15 items for check out today! I had confidence for I can staying line for fast line. Wait for 10-15mins, my turn...she told me I have too many items go to another cashiers.Whaaaaaaaaaaaat?!I told her I have 15 items, less than 20. But she made me. I'll have to wait another 10 mins for next cashier...Am I wrong?!Well...still here is close store from my place, so I need come here.I'm just saying... I almost be Ms. Caren. LolI just not to go to the cashiers next time who did it to me for sure....
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June 2022 by Harley W.
The checkout line is now all self-serve. for a person like me with a mental disability, it's hard sometimes, and get overwhelmed by it all. only one guy to help with over twenty checkouts. as a whole, the company I feel is getting worse. I still do shopping but I pray that the company might change their way.
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February 2022 by Ryan Z.
This was bad. And I don't mean bad like most Walmarts. I mean compared to most Walmarts. The rest of this review is me comparing it to any other Walmart or similar store (Jewel, Costco, Sams Club etc)For starters, employees don't enforce mask rules which they're legally required to do in this area. Then, the employees are just lazy. Nothing is ever where it's suppose to be. Things are far back in shelves. Employees pretend they can't hear you.Then there's the biggest issue of them all and that's what they carry. For a super walmart that's massive, you'd think it's a 1 stop shop, right? Nope. Greek Yogurt? Nope. Ground Turkey? Nope. Half the things you'd want as kitchen tools? Nope. More than 2 brands most foods? Nope. Seriously, some Walmarts are great and super convenient. Not this one. It's as bad as it gets.
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October 2021 by Deija M.
No one answers the phone. I called the store to ask a question & after answering a couple automated questions, sent me to a "customer service associate" & was ringing for over 10 mins. Called twice, same thing happened both times smh.
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August 2021 by Jack M.
This Walmart is the best and great place to shop for every day essentials. They have so decent prices and you can save a lot here compared to other stores around. They have so huge variety and selections of produce. They have fresh meats like chicken, beef, pork, and even seafood. They also up to date with their items from snack, breads, dairies, and others. They secure that the items they are selling are not expired. Even imported or international produce and items are available at their store. You can easily find all things you are looking for because their store is organized, clean, well-sorted, and bright. They have signs and labels in their different store sections, so that all of their customers can see where they can get all the things and stuff they need so quickly. Their place is convenient, easy to find, and they are near also to other well-known place in the city. They also have parking lots for you to easily park and take your time doing shopping inside. Very amazing store! Their employees are so nice and helpful, they know how to treat all of their customers so well, they are so professional and decent, they will accommodate you once you entered their store and until you are finished. You will be comfortable all the times you visit and shop there because all of them are so knowledgeable and their location has a good ambiance. Highly recommend this Walmart especially to those people looking for such a great customer service and wonderful experience. This store is perfect for big families. Will definitely go and shop here again when I have some time again and will recommend this to all of my friends and family. Thank you Walmart!
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August 2021 by BB B.
8/2021 Occasionally we get to this Walmart. It is not near our house. But it does have what we need usually. So we still recommend it.1/2020 The seems to have gotten a little better. Staff are friendlier.Hit or miss in this store. Usually clean and staff are pretty helpful.
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March 2021 by Sarah R.
I have been here at many different times of day/days of the week, and somehow it's ALWAYS super crowded. Like most Walmarts, even when the checkouts are super packed, they only have like one or two human cashiers open in addition to the self checkouts. So if you're buying anything that will require a cashier (alcohol, cigarettes, anything else "behind the counter"), just anticipate that it's going to take quite a long time to check out.I had a mostly positive experience during three visited over three days. A woman whose name I didn't catch walked me clear across the store, waited for me to pick the item I was looking for (it wasn't there, took all of 30 seconds) the walked me to the section where the surge protectors are.There was a nearly five minute wait at the pickup counter on my third trip (I was the only one in line) but I was attended to immediately on my first trip.I will definitely be back to this WalMart
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November 2020 by Anna B.
Never ever ever have your tires serviced here!!!! They damaged our rims and will not compensate us for the full damage costing $600!!! I sent videos, photos, and it still wasn't enough!!! They don't believe me!!! I worked with their claims department who are dreadful, they don't care about your problems, and they truly think everyone is scamming them and lying to them. Jeremy Rasmussen and manager, was purely evil and didn't care what had happened to us. Stayed silent on the line when speaking to him and didn't give two rats about us and the damage our car sustained. This car is babied by my husband and I and we're super careful with this car, and now our rims are damaged!!! We usually take it to discount tires, but decided to take it to Walmart as it was less expensive, lesson learned!! I had an African American gentleman service the car who was STONED out of his damn mind where he could barely speak to us, could barely understand him. This is who is working on your cars people. Never ever again am I taking my car here. For such a huge company you'd think they would be more remorseful for people in these situations but reality comes down to it.... they don't care about you at all unless you take them to court.