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August 2023 by Clemencia E
Took my son for his very first time and Catherine Rojas was very rude, very unprofessional. She seem like she just didn’t have the patience. Do not take your kids there.
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November 2022 by R Council
Awesome experience! Great customer service, a fantastic selection of products and services, comparable pricing, and helpful personnel. You can find everything you need at Walmart! ?????????
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June 2022 by Rob Council
Awesome experience! Great customer service, a fantastic selection of products and services, comparable pricing, and helpful personnel. You can find everything you need at Walmart! ?????????
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December 2021 by Emily Bednar
Dr was super nice and professional, as we're the other staff. Very straightforward and communication was great ?
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November 2021 by Steve
I had initially ordered progressive lenses from Costco in Mt. Prospect, but they didn't take my measurements properly and the glasses were useless and dangerous to wear. Costco Optics manager didn't want to work with me to correct the issue.I then decided to visit the Walmart Eye Center in Palatine and what a difference. First pair of safety progressives came out perfect. Second pair had a small issue, but the Manager worked with me and the issue was corrected. My only concern was - not a large variety of frames, but you can bring your own frames.GREAT CUSTOMER SERVICE! SUPERIOR QUALITY LENSES FROM NIKON! I HIGHLY RECOMMEND THIS LOCATION WALMART EYE CENTER! I will be going there again!
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October 2021 by Thomas M.
Dr. Rojas was very thorough with my eye exam. Compared to other eye exams I've had in the past at other places, this was the best. I have to say that the staff was also very friendly and helpful. I'm wearing and enjoying my new lenses.
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January 2021 by Colin Schroeder
Scheduled an eye exam for a Saturday during the COVID Pandemic. Despite me giving them the wrong insurance info, they still got back to me and we figured it out. Staff was friendly. It had been over a decade since I had first been here and with the pandemic, the routine was different. Everything was clean and everyone took the proper precautions with COVID. I normally don't write reviews but I saw a lot of bad ones from years ago and I didn't find anything negative about my experience today.
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August 2020 by V A
I have ordered my glasses twice from Walmart, not anymore. I stopped by the one in Lake Zurich, the worker is on the phone and I am waiting, she's talking and laughing on the phone, motions with her hand to me that the other person on the phone talks a lot, very unprofessional. Instead of putting the person on the phone on hold to ask why I was there, she goes on talking, so I waited for her to be done. I asked if I can look at the glasses behind her to choose a frame for my prescription, there was no other customer there beside me, she said NO, make an appointment, Okay, we are going through pandemic, I understand. All that time waiting for her to finish her sweet conversation on the phone and finally she tells me that I can't have a look at the frames while no one was there, the place was empty, maybe it was time for her to file her nails. This person does not give a damn about losing a customer. Goodbye Walmart Vision & Glasses.
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November 2019 by Ale Mari
Unprofessional workers
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September 2019 by Matthew Michell
Quick scheduling, very professional, overall a good experience. Went there for my contact lens exam.
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August 2019 by Vito P.
Called automotive, waited 20 min on hold listening pathetic dipressive music, could not wait any longer hang up
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August 2019 by Yakin Sal M.
This Walmart is a OK, nothing too special, just that its right by my house. Sometimes lines get too long, I never understand why they would have about 25 registers and most of the time only have about 2-3 opened ones. What is the purpose of that. Not only at Walmart you see this, most retail stores have this issue. I guest the best time to come here is either early morning or late afternoon. Never attempt coming here between 2-6pm its the worst of the worst. The customer service staff by the front door are the nicest members of your staff. Don't bother with the people stocking the shelves, they are very rude if you happen to ask for questions regarding their inventory. All in all, I'll still be coming here, but I will be sure to find everything on my own.
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August 2019 by Halil S.
I have waited for more than 15 minutes to be assisted in the paint department. I have contacted 3 different employees and 3 announcements were made. Nobody showed up. The service quality here is below standart.
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May 2019 by Jack D.
Dr. Rojas has been an excellent eye doctor for my family for the last 13 years. I have taken both my children and myself there and I have been very happy with her service.
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April 2019 by Michelle B.
I don't care what Walmart it is. They won't stop sending these interruptive ads. It is horrible and I will not shop at Walmart because if these.