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September 2023 by Melissa H.
This pharmacy is continually under staffed! It's nearly impossible to even get through on the phone to fill a prescription.
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February 2023 by julia k.
If you're planning to call this Walgreens specifying a question, don't waste your time trying. They automatically answer with a programmed ROBOT, which is very confusing whereas a person would be a lot more reliable and helpful.
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November 2022 by Ken M.
Good luck ordering prescriptions. Placed an order on Saturday morning...was given a Monday pick up. Whatttt !!!! This is a 24 hour location. Why does it take 2 days to fill a basic diabetic pen prescription?? Get a message on Monday (2 days now) saying order delayed out of stock (all to common at most Walgreen locations lately). Sent an email to corporate. I got a stock reply in return. It's now Tuesday 12:00 still no prescription. I check my app and ITS CANCELLED!!! Not by me !! I guess you complain, you get cancelled. No benefit to go here anymore, it's back to Express Scripts and the week lag time. At least I can get 90 days thru them and far less aggravation
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October 2022 by Alex K.
I'm in my 50s. I went to this Walgreens with my wife to purchase NyQuill. The cashier asked me for a photo ID. No one asked me for a photo ID when I purchased one before. Anyway, I showed her my ID. Then she asked my wife for a photo ID. I told her she didn't bring one and I didn't understand why the cashier also had to see my wife's ID. I was just buying NyQuill. She didn't have to see my wife's ID and waste out time. I'm not sure if it's Walgreens policy checking both IDs for NyQuill or this cashier needs better training.
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October 2022 by Alin S.
Dead pharmacy services and their stores aren't all that well maintained or cleaned either. Calling the pharmacy is a nightmare in and of it's self. Getting prescriptions "E-Prescribed" doesn't work anymore. I warn you now, do not let your provider "E-Prescribe" have them call it in or better yet give you a paper prescription like the old days. The vaccine services here are garbage at best. You come for a 10:30 AM appointment they have you sitting and waiting til 11:15 when you walk out yelling "screw this I'll go elsewhere" What's the point of an appointment? Especially when the vaccine dispensing "pharmacist" isn't wearing a mask. The waiting queue glass is broken, I asked them to get it fixed months ago and they still haven't fixed it. Their E-Prescribing system is broken just like this broke ass pharmacy. When you tell them it's their system they try to deflect blame to you or your doctors office. Yet they just "upgraded" two days ago and nothing has been good since then and since before then the store has been dirty and poorly maintained. Locals in Palatine might want to consider Staywell pharmacy, to hell with the big chains. Bring on the independent chemists like the yesteryears of Britain. Walgreens is a crap hole, especially when the staff won't wear a damned mask. Update: they said my prescription would be ready at 10:30AM today after I had my doctor call it in because their computers are broken. Then they said to my caregiver who is already a very busy man that it's not going to be ready til 11:30 Walgreens is a company that needs to go bankrupt. I have had it with this worthless pharmacy. Update 2: it's 12:30 almost. The prescription has just been filled. An hour past their time they promised it would be ready. This company is trash
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March 2022 by Aaron R.
My job requires me to travel out of country several times a month. Because of this I try to call the pharmacy before hand to confirm when I can pick up my prescriptions. 3 days prior I call the pharmacy and speak to a pharmacist because my doctor increased my medication dosage. The pharmacist said she had to call me back to confirm with my insurance that they will cover it. Several minutes later the pharmacist calls me back saying my insurance confirmed my medication and provided the day I can pick it up. 3 days later on the day the pharmacist provided I request a refill for my medication through the Walgreens app. That app initially said in progress then hours later it said delayed. I called the pharmacy and spoke to a pharmacist to confirm what's going on and she said I can't pick it up for 3 more days. Now for work I'm going to be out of the country for 8 days and I won't have my medication for most of the time. Not sure what's happening here but looking at other reviews this has happened to many other people before. No communication with misinformation.
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December 2021 by Sandra D.
I was on hold with the pharmacy for almost THIRTY minutes, with the call shifting back and forth from ringing to hold music every minute or so, when finally the pharmacist HANGS UP ON ME. I am furious. All I wanted to do was transfer my prescription to another location. It would take 2 minutes, but the pharmacist would never know that since they never bother to answer the phone.
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April 2021 by BB B.
12/2020 Always friendly here. Love the 24 hours for the pharmacy. Staff is helpful and they usually have what I need. Typically we are only here late nights. But they take good care of us so we will continue to shop here when we need things. Store is clean and tidy. Floors are swept and free of scattered "stuff". Bright and cheery inside.
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March 2021 by Lela R.
I just spoke to the rudest pharmacist. I hope no one has to misfortune of coming into contact with this monster . Apparently it's ok to hang up on a caller when she's calling about an emergency medication . She was supposed to actually do her job and contact my doctor ; but hung up instead . Hope this doesn't happen to anyone else in need of serious medication . She should be fired .
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May 2020 by Susan S.
Haven't been here in a while . They had redone this location. It's really quite lovely they have an optical department , beautiful Makeup area that rivals department stores with out the prices, after all Revlon and L'Oréal are sought after in Europe . Perhaps the European brands are not as well recurved in Europe as they are here. Still Haven't made it to Europe yet. Any how it's a lovely store clean, great service and a elite Walgreens
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January 2020 by Selvamoorthy K.
so disappointed the way Walgreens photo works in this particular store. I went today to collect my photo prints, store associate asked is the photo taken in studio and do I have hold the rights to print the copy. I said yes I bought the copy rights. Then she asked me do you have proof for that? I said yes i have the email for that. Then she told me she need the release form in physically not sure which decade we are in. I tried to convince her but she is rude. I think she is kind of r*****. I took those photos in other store previously without any issue. So please beware of this particular location you have get all the necessary documents to collect the photo if you not w**** color.
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November 2019 by Georgia P.
Had a great experience with Cindy at the walk-in clinic. She was friendly, informative, and made me feel comfortable. Thanks for your service Cindy!
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August 2019 by Carolyn W.
They actually receive 0 stars. In the past year, I have never once spent less than 15 minutes in the pharmacy line. One day, I waited 30 minutes. Ridiculous. My most recent experience was the last straw. Walgreen's has lost me as a customer. My Dr. called in a Rx at 12:00pm. I never received confirmation that it was ready, so at 3 I called to check on it. I was told my Dr. didn't call it in. I know for a fact he did but called him again to check. He ensured me he did and mentioned how much he and his colleagues hate Walgreens. I call Walgreens again. This time I am told the Rx is there BUT it has no refills so they cannot give it to me. This was a NEW prescription so no refills made no sense to me. I wanted the initial Rx that my Dr. called in; a NEW prescription. I then was transferred to the pharmacist who said, "It has been filled and is waiting for pick-up." So, three different answers to the same question. I get to the pharmacy and go in since I didn't want to wait in the drive thru for 30 minutes. Ha! Had about a 10 minute wait inside as well. I was told my insurance info was not on file. Funny how I have gotten meds there numerous times and the insurance has always been on file. Finally I am told that insurance is on file but the Rx was called to a different pharmacy. I explained that was impossible since the on-call Dr. had me send him the phone number so he could click on it and call it in. They insisted it was somewhere else. I asked where, planning to get it wherever it supposedly was. They couldn't tell me where it was. Then, I'm told it actually was there but they couldn't run insurance because someone already had. Again, impossible. Of course they offered that I could pay out of pocket for it. My elderly mother needed the medication desperately so I had no other choice but to pay for it. After spending almost $100 and all the frustration, I didn't receive a thank you, or an apology.
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June 2019 by Patricia R.
If you are looking for a place to fill prescriptions, be prepared to wait! It does help to go early (6-7 am), but all other times of the day, there will be a wait. The pharmacists are typically friendly, but not always. Other than that, the staff inside are very friendly and welcoming.
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June 2019 by Yakin Sal M.
I love that this Walgreens is my community pharmacy. The employees here are super nice especially the young man with long threads. He's always so cheerful and smiles at every customer that walks in. Just like if he knew everyone. I always feel like if I've been coming here for years. To see that man smile and greet me is always very good to see. There's some Walgreens locations that hardly even greet you as you enter. Thank you so much for always providing top notch customer service to everyone that comes in. I wish I knew the guys name but I'm sure he knows who he is.
