-
January 2024 by Connie C.
More than once my family and I have had terrible experiences with the pharmacy area. It's not the pharmacists themselves but more so the employees that provide vaccines and covid tests. The wait times are crazy long (more than 1-2hours of waiting) *with* appointments, and on top of that, the employees give dirty looks and attitude that they have to do something like perform a Covid test. I'm not sure how this person is still employed or why Walgreens is deciding to keep her but it's very unprofessional and just plain rude. My husband was just there this morning when he encountered this employee.
-
September 2023 by Dennis P.
My wife scheduled the second Shingles shot over two months ago. We came in and waited 45 minutes to get the shot. Same thing happened with her first shot. They clearly don't understand the concept of appointments and appear to not care about their customers at all.
-
March 2023 by A C.
This walgreens has always had the worst employees. They are very rude and treat you like trash. I had the most terrible experience of my life yesterday. It is not uncommon that their sale that are posted do not ring up at the register. The employee Rashid who was extremely nice and curteous to me was trying to help me out because I had so many items that I was buying in cosmetics. It was taking him time to go through adjusting the items. The manager Tod came up to me started screaming at me for holding the register up. I wanted to tell him it wasn't my fault that items were not ringing up at the advertised sale price of buy one get one 50% off, but he wouldn't listen. I was shocked beyond belief that anyone unrelated to me thought he had the right to yell and scream at me and that also in public. I spent $90 at the pharmacy, $225 on one bill that had cosmetics and candles and third bill of $93 on cosmetics. For having spent $408 on a walgreens trip to just pick up a prescription, and receiving such nasty treatment from a person with overwhelming personality has left me in total shock. This happened between 3.00 o'clock and 3.15 PM on March 20th as can be seen when you review store cameras at the register. The fact that I am a store owner myself know that this ghastly behavior by a staff member or management should not be tolerated. You may check the store cameras to see the expressions on how rude and obnoxious this guy was to me. Rashid was also a witness to this scene. Please investigate into this matter if you don't want your store to go out of business for bad behavior. In our palatine community this walgreens does not have a good name. I am removing my prescription from here and taking it to CVS after this incident.
-
March 2023 by Nancy C.
Walgreen drug store on Euclid and Quentin's pharmacy is not good. Walgreen offers digital coupons for reward, but when I told the person there at drive through window today if I can use it (3/21/23, 2.25 pm), she said "It already went through!, I did not see it". That is the end! then, goodbye. (she did not try to help... at all! Her face also looked mad. :(
-
March 2023 by Duane C.
The best I can tell you is run!! don't walk away from this pharmacy... run as fast as you can from them!! They Lye to you Send miss information over the internet Meal breaks (what the heck is that??) Treat you like they are doing you a favor This is the worst run organization that I have ever dealt with! I have been involved with retail all my life... Fire all these folks that work in the pharmacy department. What a mess!!! I have left them for a MUCH better company and I urge you to do the same!
-
January 2023 by Marilyn M.
This Walgreen's is horrible. I always get a text saying my Rx is delayed. And the app might show it delayed for days, when it is actually sitting there ready. My current prescription was still delayed today. First it said Problem with insurance. Then it said Waiting for Prescriber approval. I called and asked how can you need prescriber approval when my prescriber is the one who prescribed it in the first place. They were trying to put through a 90 day supply. It's a new Rx. I don't even know if it will work for me. Why would I want 90 days? After I explained that, they said it would be ready shortly. But why would they do that? The Rx is for 30 days. No one asked for 90 days. They pulled that with my previous Rx also. I'm moving to CVS. I hope they are better. Oh, also, their recording is the most obnoxious recording ever. One good reason for changing to CVS is so I will never have to hear about the pharmacist's meal break again.
-
October 2022 by MIchael L.
The Walgreens vaccination program is a joke. You are required to make an appointment but your local Walgreens is not required to honor the appointment time. Instead you sit for an hour or more while the pharmacists fill prescriptions. That's not their fault. Walgreens should have designated people who just handle their vaccination program. UPDATE: The saga continues. I signed up for COVID booster and Flu. They had no record of my flu appointment. Thankfully I had a copy of my appointment confirmation.
-
October 2022 by Christina G.
Terrible experience at the pharmacy! I had an appointment for a flu shot and a Covid booster and I waited at the desk for several minutes many pharmacist and techs walked right past me did not say a word. I then asked if I was in the right spot to check in and they said yes and walked away. Finally a young girl came who is very lethargic and seemed annoyed to even talk to me about my appointment. she looked me up asked a few questions and walked away. I stood there for a few more minutes and a pharmacy tech called out the person behind me to check him in at someone else and they all still ignored me. Absolutely awful it takes two seconds to say I'll be right with you thank you for waiting. I decided to leave and cancel my appointment as I wasn't really sure to trust a pharmacist to give me the right shot after all the confusion.
-
October 2022 by Andrea L.
I would say the one word to describe this pharmacy is- miserable. The Walgreens's software is going crazy and asks me to refill meds every week . When I try to call the pharmacy I am put on hold 20 to 30 minutes and then the call gets disconnected or I'm told the pharmacist is " out to lunch on a meal break" call back in a half hour ( after being on hold a half hour) The lines inside the store and the drive through are long and slow. If doing Covid tests and Covid boosters creates the need for more techs or pharmacist s perhaps Walgreens's should hire adequate staff. Getting necessary and not inexpensive medicine just shouldn't be this miserable.
-
September 2022 by Wesley Stuart J.
This is the worst Walgreens in the area. The pharmacy is awful. My prescriptions always have 'insurance issues'. When I transfer them to the Walgreens on the other side of town the prescriptions are filled without issue.
-
July 2022 by Olly O.
For some reason this place always looks like its on the verge of closing. I've never had a good experience with check out employee. Everyone just looks miserable to be there. Their prices are also way out of line, they charge 2-3 dollars more for things that you could find at jewel.
-
June 2022 by GE N.
Scheduled Covid booster , showed up 10 min early. They told me to wait and I would be called. They did not call and I came to desk after waiting 20 min. Said I had to fill out paperwork. This time I stood right in front of registers so they couldn't ignore me. After another 30 min I said something and tech came out right away. Why keep us waiting? My time is just as valuable as yours. Tech blamed delay on her co workers.
-
January 2022 by Tracy A.
They never include my full prescription pamphlet and I always need to ask for them to add it. Then, they say they didn't receive them from the pharmacy which is ridiculous. It's important for my prescription to have the full information; very concerning.
-
August 2021 by BB B.
8/2021 Always good here. Attentive and caring. Thanks to the team. 11/2020 Good service and love the drive thru. 1/2020 Never a bad experience in here. Staff is friendly and the place is clean.
-
January 2021 by Maureen H.
Extremely disappointed in the attitude of the staff. I bought Claritin which required someone to unlock the safety casing. When I asked at the prescription counter for assistance, I was told to ring the bell for help. I never did find the bell. A man from another part of the store did come and unlock the casing. Paid for my items and went home only to discover the tablets were four months out of code and were cracked up and powdery when we opened one. Went back to the store. Was told to go to the camera counter for a refund from the manager. The manager said, no, go to the regular counter. Went back to the regular counter. Followed the manager back to the locked case so I could check the expiration date on a replacement package. Other out of code product on the shelf. Found a current package as the manager wandered away. Three people involved in these interactions...no one even indicated any effort to apologize or try to check codes to avoid this happening to others. It took an hour of driving back and forth and dealing with disinterested staff to get a simple transaction done. The store was just about empty so no one was under pressure or distracted by high demand for their attention. Pretty disheartening given the need to trust pharmacies more than ever before. Thinking about pulling all my scripts from this location after tonight.