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February 2025 by Adrina Hull
I moved into Williams reserve and had a relationship with RMK management as of July of 2023 I work for the United States Post Office where I was exposed to covid two times the second time it left me with the neurological disorder chronic migraines associated with chronic vertigo where everyday I am in pain I was an am unable to work on a regular basis which got me behind in my rent RMK management was aware of it we went to court with all kinds of Financial and medical documentation that did not seem to matter to RMK management Andrew and the other office staff as a result of that I was evicted not only did they evict me they have turned over a debt to a collection agency that has been calling me on a multiple basis 3 and 4 times a day I'm not only having to deal with trying to control my health and get back to normal life I have to worry about phone calls about a dad that they are clearly aware that I'm not able to pay so as a result of that I would never recommend RMK management nor any properties William Reserve or any others if you are looking to live in a community where empathy is also shown this is not the organization to move to it is not anything that I could have controlled I thank God that I survived it because as we know millions of people died from covid but this is something out of my control so now I have to deal with not being able to find a place to live because they have an eviction on my record I also have to deal with having a astronomical debt that they are aware that I cannot pay I would never recommend them.
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June 2024 by Julia Willa
The most beautiful place to live. Peaceful. Love is in the air here. I can’t believe it. But it is true.
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June 2024 by Faymarie Fiorenzo
Nahalia gave excellent customer service & walked me through the entire moving process with ease. I would recommend Williams Reserve if you are moving. Thank you! 😊
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April 2024 by Andrew Veek
This is my second review from my other account.
I saw a one-star review from another user. I want to write that in the 4 years of living at William’s Reserve, we have never seen any bugs in our apartment.
Maintenance for apartment is always super fast. They repaired our heater, and they replaced an entire window — no problems at all. Also, the management always conducts minor renovations and keeps the complex clean and beautiful.
Many people have very high expectations, but having lived several years in Palatine, rest assured, this is the best leasing complex in Palatine.
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March 2024 by Andrii Veek
This is my second review from my other account.I saw a one-star review from another user. I want to write that in the 4 years of living at William’s Reserve, we have never seen any bugs in our apartment.Maintenance for apartment is always super fast. They repaired our heater, and they replaced an entire window — no problems at all. Also, the management always conducts minor renovations and keeps the complex clean and beautiful.Many people have very high expectations, but having lived several years in Palatine, rest assured, this is the best leasing complex in Palatine.
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March 2024 by Kristen McLaren
Review is strictly the staff responsiveness to inquiries. Sent several emails and left 4 messages through an answering about listing for an open unit & two days later I still haven’t heard back. Guess they aren’t interested in renting to people. 🤷🏻♀️
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March 2024 by Boss Lady
STOP now!!! Safe your time money & life.. seriously I moved in to this dump July of 2023 just to move the hell out in Feb 2024 6 months into my lease. The office manager Andrew told me the unit was renovated when really they painted over the cracks on the walls and replaced the stove I actually had Xmas decorations still left from prior tenants so if it was so renovated then it should of been cleaned. 2 weeks into my lease I had maintenance in my unit 4 times a week bc everything started falling apart. From harassment from strangers to slashed tires to bug infestation for months and roaming aunts all over my unit to my child freezing during the cold January days even with the heat on due to their poor installation of the windows. All if that was brought up to the staff and in the end nothing was done but yet I’m stuck paying renovation fee every month if $150. Andrew was always piece of work with lies to cover things up and excuses why nothing was done about the situation. The lack of concern or understanding was the worst if you had me living in garbage like that I can imagine the elderly people living conditions they were living in. Listen I can go on and on about what I have indured in this dump just safe you time and money this place needs to be reported to heath department for the conditions they have you living in
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March 2024 by Super Movers
We deal with hundreds of apartments yearly and Williams Reserve is definitely one we always enjoy moving customers into.
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December 2023 by Melise Sanders
The move-in process was very smooth and the apartments are beautiful. Nahalia in the front office is extremely kind, informative, and helpful to first-time renters like us. I recommend this apartment complex to anyone looking to move soon or at any time in the future.
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November 2023 by Dennis Joel Rivera
I would have to say my wife and I went to the property today to see a 2 bedroom unit and the Assistant property manager Dyana was very helpful and professional she walked us through the whole property gave us great feedback on the property and the surrounding area my wife and I couldn’t be more happier with the way she took care of us and we look forward to hopefully being residence very soon from this outstanding property if I could give this property and Assistant Manager Dyana 10 Stars I would great job Dyana we will see you soon ?
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October 2023 by Dennis Juan Torres
I would have to say my wife and I went to the property today to see a 2 bedroom unit and the Assistant property manager Dyana was very helpful and professional she walked us through the whole property gave us great feedback on the property and the surrounding area my wife and I couldn’t be more happier with the way she took care of us and we look forward to hopefully being residence very soon from this outstanding property if I could give this property and Assistant Manager Dyana 10 Stars I would great job Dyana we will see you soon ?
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October 2023 by Terralyn Pollock
I lived in one of their loft style units for 3 years. I was pregnant when I moved in so this was my daughter's first home. It was so peaceful. I loved it so much, and the only reason I moved is because I needed more space, but could not afford their 2 bedroom apartments.Considering the experience I've had since I left in August, I regret leaving. The place was clean inside and out. Calm. I never heard my neighbors. Office was always super nice to my daughter and me. Laundry is on the same floor so really not a huge inconvenience. The scenery and walking paths are beautiful. The pool and grilling area is nice. It actually looks like the pictures on the website.I don't really agree with the negative reviews about Angela and the office. For the three years I lived there, everyone was extremely kind, and I loved Angela. She took care of business and made sure that our community was an enjoyable one.They also do nice stuff like community events, paint n sip, resident appreciation pool parties. It's really nice.The biggest con is the pricing. It seems overpriced, but if you can afford it, I'd pick this place over many others, especially in Palatine. I will say, in the Loft unit the living room area was a bit chili in the winter because of how the vents were setup, but nothing too crazy. You may have to follow up on a maintenance request here or there, but I was never outright ignored.I loved it here so much, I'm very seriously considering moving back.
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October 2023 by LALA Ewh
My Partner and I lived here for 4 years with our Husky (one of the few places who accept huskies) and it was a great experience. Staff is always attentive and quick to respond to any maintenance issues we had. We had a 3 bedroom and I'd say it was a fair price for what you were getting, compared to other apartments I've seen. Kitchen is small; but the 3 bedrooms, 2 bath and living room was a good size (we even were able to fit a dining table that fit 5 people); unfortunately no in unit Laundry but it is in the same building, you just have to reload the card at the leasing office. We are sad to be leaving, but it was a overall wonderful apartment complex.
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October 2023 by Lily Crawford
DO NOT move into building 1235 unless you want to be too close for comfort to the inappropriately unprofessional property manager. Angela Herman has been inexplicably rude, insulting, and threatening during my time here. She will leverage her position as property manager to make you very uncomfortable if she wishes to. She even has her own review on here commending herself as a manager but I think she didn't realize her name is attached to the review, lol. The other office staff members and maintenance were pleasant to deal with and understanding in this manner.The apartments themselves are fine but are in no way worth the stress and dismay caused to my spouse and I by Angela. They are especially not worth the recent price increase and I would suggest looking at units that are more appropriately priced.
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September 2023 by Ashley Kang
I lived at Williams Reserve for 2 amazing years - I was sad when I had to move for family circumstances. You can have a nice unit anywhere, but management can really make or break the experience. Andrew and the rest of the office staff are so friendly, personable, and eager to help. There are hundreds of residents, but they always remembered my name and apartment number when I came to pick up packages and what not. The staff really made me feel seen and welcome.The maintenance staff was always so speedy to respond. Any emergency maintenance requests were taken care of quickly, and even the general/not urgent things were addressed in the same day. At one point the boiler in my unit had to be replaced, and the maintenance team were super helpful and communicated everything very clearly.The unit itself was great - renovated and just the right size for me. I loved the loft style set up, the private entrance to the unit, and the convenient shared laundry room next door. Plenty of parking lot spaces, regardless of what time at night or day or the week.
