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October 2023 by richie suchorabski
Worst bank ever to deal with they just steal money from your account
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December 2022 by Vin S
Can’t say enough great things about my mortgage experience with Adam Saffar. I came to the bank with a need for a quick close on a refinance and they delivered. Adam was dedicated throughout the entire process AND kept my updated and for that I’m very appreciative. 5 stars!
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August 2022 by Kurt Dombkowski
First Secure Bank and Trust Company is a huge disappointment. I am not a person who writes bad reviews, but let me be brief and honest about my experience as a customer of this bank. I had a commercial loan and First Secure failed to pay my property taxes. This led to a letter being sent to me by Kankakee county about my taxes being up for sale. Prior to this first error I met with a loan officer to discuss the possibility of another commercial property loan and was told that it would not be a problem. This news was great, because I like having my commercial real estate being serviced by the same bank. This ended in many unanswered phone calls and around six months of empty promises. I almost lost the real estate deal. After this debacle I found another bank for the same property and had it closed in less than a month. During this time it took me over two years for them to discover a way to get our loan with them hooked up for online banking. Less, one should not forget about all of the time on the phone that we had wasted fixing these issues and unkept promises. Finally, when I wanted to pay extra on the principal, we were told that we would have to send in checks to the same loan officers that failed to help us with the second commercial loan. A huge problem with this bank is efficiency and not having concern for answering your problems in a timely fashion. Finally throughout the relationship with First Secure, my wife and I never received an apology. We are happy to announce that we will be free of this bank soon and have transferred to another bank that has happily agreed to service our commercial real estate business loans. The sad news is that this transfer is going to cost us around $5,000 dollars in penalty fees because we paid the loan off in the first five years. Bad service and they end up winning. You have to love this bank.
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September 2021 by Martin Kaczor
I had a great experience working with with Terry Johnson. He was prompt and knowledgeable even though it was a very complicated deal. I would definitely recommend First Secure Bank for lending needs.
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September 2021 by Salah Almasri
Good people Good service ? ?
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October 2019 by Nick Hoidas
Very proffesiinal Very courteous and pleasant to deal with Highly recommended
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August 2018 by remaxcityviewREO .
Very unprofessional loan officer after working on a loan for 2 months and missing all deadlines they send an email that they "forgot" to order the appraisal of the property. Never worked with such a poor lender.
