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February 2024 by Shanti N.
I contacted Chicago Appliance Repair Doctor (CARD) when I noticed my freezer was growing incrementally warmer. Sunday night is never the optimum time to notice something awry with an appliance. Fortunately, I had filed away CARD's contact info (phone # to call for repairs in the city of Chicago) based on a truck of theirs I had seen parked in front of a nearby condo building. Often it is a hassle to source a repair company that will come out to a high rise, so I immediately reached out to this company, knowing they do work in the city. I texted on Monday and immediately was booked in the system. The earliest available appointment was on Wednesday, which worked for me as the fridge had not (yet) reached crisis proportions. Omar, the tech that was sent out to look at my Sub Zero refrigerator, called when he was about 10 minutes away to let me know of his imminent arrival. Right off the bat, I was impressed by Omar's calm demeanor, consideration (he wore booties!), and organization (backpack filled with necessary parts/equipment). Before I knew it, he had vacuumed the refrigerator coils (which had not been cleaned since I moved into my condo), switched out a burned-out lightbulb, and replaced a water filter with a part that I previously ordered. He also sorted out the temperature issue and got my arthritic ice maker back on track. His patience in answering my questions put my mind at ease. The cherry on top is the seven-day warrantee on labor, meaning I can call if anything goes wrong in that timeframe. The pricing was transparent and fair, and I was emailed an invoice shortly after service completion. I took CARD's refrigerator magnet and plan to call on them again when the need arises.
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February 2024 by Amiel C.
Excellent experience! Javier provided efficient, quality, friendly, informative, hassle-free support today. All of these things are incredibly important for somebody who is working from home. this is the second time I've worked with Chicago Appliance Repair Doctor, and it will definitely not be the last.
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February 2024 by Leanna S.
I reached out to Javier at Appliance Repair Doctor based on multiple recommendations from people in my neighborhood and dog groups. My oven stopped working. He determined that it could be the result of two different parts, so the quote included the price for replacing both. He came back two days later with both parts. Upon replacing the first part and seeing the oven begin working again, he said the second part was no longer needed. He said I could probably get another year out of it. I appreciated his honesty and integrity, which is not common nowadays. He will be the only person I reach out to for appliance repairs in the future!
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February 2024 by Candace G.
CARD was a great decision. Responsive, professional, transparent. Omar was a great repair person- spelled it all out, explained what he was doing, showed me parts, up front with all costs. Put their magnet on the fridge and will contact them again if (when?) needed.
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February 2024 by Thomas L.
Prompt. Efficient. Quick evaluation. Courteous and knowledgeable technician. Highly recommended.
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February 2024 by Susanne ..
There is no camparison between Appliance Repair Doctor, Inc. and the first two companies that I called to repair my old Kenmore Dryer. i didn't want a new dryer because i wanted it to match my old "workhorse" washer and i did not want the new electronic dryers, that i have heard so many negative things about. i called the first company, and to make a long story short, after 3 visits by 3 so called, technicians, they left me with a bigger mess on my hands than i had in the beginning. They wanted to give me a free dryer for all the problems they caused and time wasted. I told them just give me my money back and finally, they did do that. I then called Sears thinking surely if any one could fix my Kenmore dryer it would be Sears. Three more service calls later and paying them a diagnostic fee of 195.00 they said the part they needed was no longer available so they couldn't fix the dryer and it cost me over $100 to find out they could not fix it. Frustrated as all heck, i called the Appliance Repair Doctor as my last attempt to get my dryer fixed. Let me tell you, that there is no other appliance repair company that i have ever heard of, that is as top notch as this company. Don't waste your time with all the others. i called and 2 days later Omar arrived when he was scheduled, as pleasant as could be, and within a half hour replaced the motor and a few other parts and my Dryer is as good as New at a much lower and affordable price. I told Omar, it was like Santa Claus and the Easter bunny coming all at once. This company is the only company i will call in the future when i need an appliance repaired. They are THE BEST. They really know their stuff!!!
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December 2023 by Ann V.
Omar replaced the igniter on my seven-year-old Samsung oven on 12/28/23. Omar arrived on-time, was respectful and pleasant, and worked efficiently to diagnose and repair the oven. He asked for the oven model prior to the appointment so he could arrive with the parts needed to complete the repair. The price was fair and the service was excellent. I am so pleased that this company is trustworthy and competent. I would definitely hire them again. Thanks.
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December 2023 by Kyle E.
Came out quickly to respond to washing machine issue, provided quick feedback and a discount and recommendations on new machines when a repair was not possible. Would absolutely use again.
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December 2023 by Chip H.
Fast, reasonable charge, and diagnosed and resolved he problem quickly. Would definitely call them again.
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December 2023 by Kathy D.
We had an issue with our 10 year old Bosch dishwasher not turning on properly. Steve examined it, determined it is in good working condition and we ordered the part. Came back a few weeks later (the delay was with Bosch) and fixed it. Very professional, kept us updated and was on time. Have no hesitation in using them again.
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November 2023 by Linda Coleman
Spoke to a VERY rude employee who hung up in my face when I call with concern about my oven that I purchased. She was way out of line. The guys who installed the oven a big ? up. Called back after being hung up on got a male employee and told him about the current phone call.
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November 2023 by Anthony B.
As an owner of six residential apartments in Chicago I have gone through too many different repair service companies to count. They would be good in one instance and then be unable to resolve another issue later on. However, once I came upon Chicago Appliance Repair Doctor several years ago - I knew my search for a reputable and dependable appliance repair company was over. I have been using them for years now for all of my apartments as well as my own house. I have always been very satisfied with the work performed and the prices charged. Omar is incredibly knowledgeable and professional. If I could give 6 stars I would. Omar's success rate is 100%. YOU WILL NOT GO WRONG CALLING CHICAGO APPLIANCE REPAIR DOCTOR.
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November 2023 by Gail S.
You go to Yelp hoping to be pointed in the right direction in choosing a service provider. And all you reviewers didn't disappoint and neither did the Appliance Repair Doctor! I have a 6.5 year old Electrolux dryer that started making horrific noises; sounded like it was about to crash at any moment. Contacted the Chicago Repair Doctor on a Wednesday and got an appointment for Friday. Omar came within time frame agreed upon. Insisted on wearing coverings on his shoes. Right off the bat, based on the video I sent so they could hear the noise, indicated it could be one of just a few things. (Two that likely required parts but one reason that was less complicated but could cause the problem.) Within the first 15 minutes Omar showed me that it was the less complicated problem. No parts to charge me for (even though frankly what would have I known if he claimed there were parts necessary) and the total fee was even less than initally quoted because it was a simpler issue to fix. Now how often does that happen? He cleaned the area, was efficient, friendly, no upsell and got the job done. Dryer working! Good to have this sort of expertise to call upon when invariably some other appliance has an issue.
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September 2023 by Stephanie H.
Omar goes above and beyond when it comes to repairing your appliances. From scheduling to diagnostic to repair, it is top notch A+ service. 100% recommend this honest, knowledgeable company.
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August 2023 by Katherine S.
I can honestly say I have never written a Yelp review however the service I received from Omar at the Chicago Appliance Repair Doctor was OUTSTANDING. He was knowledgeable, prompt, efficient, and courteous. I have never had such wonderful communication about when someone would arrive, an extensive explanation about what the problem was with my freezer, and then how he was going to repair it. I couldn't be more pleased with the service I received and am more than happy to recommend them to others.
