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February 2024 by Sensa S.
Would not recommend this bank! The customer service is absolutely deplorable and there is absolutely no diversity or inclusion. This is why I selected Citi Bank instead!
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May 2022 by Pat D.
Absolutely hate chase bank commercial where the goolish girl walks around breaking and smashing everything she gets her hands on. Who would think this kind of behavior is acceptable, it repulsed me and glad I don't do business with chase if they promote violence and foolishness in the commercials. WE wonder why people and kids are so violent. Disgraceful chase bank
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May 2022 by Julie K.
This branch has poor customer service! Came in to get something notarized and waited almost an hour after employee kept saying 10 more minutes multiple times. Finally asked if they could call another location to see if they were not busy and had notarys available. It took quite a long time for her to get a response and she came back with "maybe" they can notarize you. Went to wintrust and left within 15 minutes. This location made me want to close my account as you can see from the poor customer service this location continues to provide I've the years. I would love to close my account but so many of my contacts use chase. I'm not sure why this location puts mediocre employees in such a busy location?
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March 2022 by Lynsey B.
Going to the bank always feels inconvenient but with tellers like Ibrahim, I actually look forward to my trips. He is kind, helpful, and always has a smile! I greatly appreciate him making a mundane task more enjoyable!
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February 2022 by Edward B.
Someone stole one of my checkbooks. They wrote 3 checks totaling1,050. One for 450$ Chase stopped. Two 300$ checks were paid to this fraudulent or real Sarah Pepin who supposedly works at a Nursing home.The bank and or credit union used in these frauds are known by myselfand Chase bank. I visited a local Chase branch on a totally separate matter, where I had to show identification. They are saying i authorized these transactions. They conflated my resent local chase bank visit with checks written on (weeks ago) on three different occasions and at other banking facilities. Chase has chosen to deny my claim for my 600$. This is what was peddled to me by their claims department. They conflated my resent local chase bank visit with checks written on (weeks ago) on three different occasions and at other banking facilities. This made no sense and suggested to me that they never do any forensic analysis of what wenton in my case or possibly anyone else's. Simply put their policy seems to be to look for a reason to deny your claim rather than find truthful answers. Sincerely : Looking for a banking that earn your trust.
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November 2021 by Steven P.
Very disappointed. I walked in to get a home loan and the person says he can do all kinds of things to help me out. It turns out he can't do anything he claims he can do. Stay away from these snake oil salesmen at Chase.
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March 2021 by Nancois D.
The worst customer service!!! An employee named Tina was so rude, unprofessional and I honestly felt like she could care less about me. She didn't seem to want to help me in any way. Please do not go this branch. Do not waste your time.